Accessibility at Sea

Here are some resources to help you get around your ship and get the most out of your cruise so you can spend your time relaxing and making memories.

While we can't guarantee every request, discussing your stateroom needs with your Travel Advisor or our reservations department at the time of booking is always a good idea.

Pro tip: Filling out a Mobility Questionnaire before you cruise ensures our team can properly assist you. You can access the questionnaire at Princess.com/en-us/mobility-device-form

Bringing a mobility device on board?

Here are some important things to consider:

• Although Princess doesn't provide mobility devices, we can share helpful information about those who do. You can pre-reserve a mobility device (including a wheelchair) by contacting the vendors below, and they'll deliver it directly to your stateroom. Please contact the vendor directly for pricing and availability. Kindly note: Guests are responsible for the renting process and rental cost of the item(s).

Special Needs at Sea Group
Phone: 1-800-513-4515
Fax: 1-800-513-4516
SpecialNeedsAtSea.com

Scootaround
Phone: 1-888-441-7575
Fax: 1-204-478-1172
ScootAround.com

We know the important assistance service animals provide, and we welcome them on our ships. However, please know that emotional support animals are not permitted.

You will need prior approval before bringing your service animal on board. Be sure to email our accessibility team ahead of time at Access OfficePrincess@Princess Cruises.com. Please include your booking number, ship, sailing date and a brief description of your service animal, including the specific work or task they're trained to provide.

Here are some important things to consider:

• Regulations vary by port. The beauty of your cruise is that you get to see so many different places and ports. Just remember that entry regulations for service animals vary by port, and there may be ports where animals, even service animals, may not be allowed ashore. Please check with each country you're visiting so you can be sure to have the necessary documents. These may include vaccination records, medical certificates, required treatment/medication (e.g. tapeworm) and other travel documents.
• Remember to bring food, equipment and any supplies your service animal will need.
• Good to know for when they need to go: Princess provides a relief area on the exterior deck for your service animal. (The types of litter material vary by ship.)

Visual accommodations

Need to catch up on work (we hope not!) or just surf the web? Check out our Internet Café. You'll find a designated computer terminal with a reader program so you can get things done. Need a headset? Just ask.

Braille/tactile signage is available on all ships. Elevators also feature Braille call buttons and audible arrival sounds. Braille/tactile signage conforms to ADA standards only on ships that have undergone remediation in the dry dock. There may be ships where these signages are not compliant or currently not in place.

Large print, Braille and electronic menus are available. Notifying us at least 60 days in advance of your cruise helps us ensure these are readily available upon your arrival.

A text reader feature can be enabled on stateroom TVs to read aloud text that is displayed. This text reader is available to be enabled upon request to our Guest Services team.

Our large screen portals around the ship that have information about events, activities and navigating your way around the ship also have screen-reading capabilities (guests need to provide their own headsets) and zoom functions.

Good to know: A text screen reader for your stateroom TV is available for guests who may have visual accessibility needs. Just ask the Guest Services team on board to turn it on.

Hearing accommodations

You can request our All-In-One-Kit, which includes a TTY Telephone (Text Telephone), an under-pillow shaker and a light-flashing signal, which notifies you if your phone is ringing or if someone is knocking on your door. The kit also includes a visual smoke detector. You can specify exactly what you need when requesting your kit.

Need an assistive listening device for that show you're excited to see? Simply ask any staff member in the entertainment venue. Please know: Devices are available on a first-come, first-served basis.

All stateroom TVs are equipped with closed-captioning capability. You can enable or disable closed-captioning on your stateroom TV. Whenever possible, we license content with captions from our international broadcast and video-on-demand content distributors.

Movies shown at Movies Under the Stars and in Princess Theater will have captions if they are made available to us by the film distributor. Sometimes - especially with older movies we don't have access to captions.

Requests for American or Australian Sign Language interpreters should be made at the time of booking with our accessibility team and are subject to availability. If there are other guests on board who also require the assistance of interpreters, the services are shared.

Medical facilities are available on all vessels. Any special medical service (e.g., injections, blood tests or other lab work) must be requested in advance. And medicine storage, oxygen or other services must be reviewed prior to boarding.

Prescription medication

You should bring enough medication to cover your entire travel period and extra in case of unexpected emergencies or delays. Please travel with your medication in your hand luggage. It is strongly recommended that you keep any medication in its original packaging and bring a copy of your prescription.

Dialysis

Guests undergoing dialysis should be aware that our ships' medical facilities are similar to those of an urgent care center. While we do have trained medical professionals on board, they are not equipped to provide specialized care for dialysis patients.

Before booking a cruise, the guest should carefully consider the following: There is no nephrologist available on any Princess cruise ship. And ships are not equipped with back-up battery support for dialysis-related equipment.

A guest may be at sea for several days without any immediate hospital and/or specialist backup, and if the itinerary is not within the U.S., the availability of specialized shoreside facilities can be extremely limited.

Finally, you should be aware that there are charges associated with being treated in the medical facility during your cruise, and that ordinary travel interruption insurance does not generally cover such treatment costs. An itemized bill will be provided, which can be submitted to the guest's health insurance company after the required treatment is charged to the onboard account.

Oxygen

The Medical Center is equipped with oxygen for emergency use only. Guests requiring continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel.

For information on bringing a personal supply of oxygen, contact our Health Services Team at: AccessOfficePrincess@Princess Cruises.com.

Sharps disposal

Guests who use sharps (such as needles, lancets or blades) must dispose of these items safely using a sharps container. Sharps containers may be requested through the stateroom steward once on board.

Please note: Princess is not a healthcare provider and is not liable for any act or omission of doctors, nurses or other providers of service or those under their orders with respect to the treatment, advice, care or services of any kind given by such persons to any guest. Provision of medical services on board is at the discretion of the Fleet Medical Department.