Standard Policy for Guest Cancellations, Refunds & Final Payment
Learn about our standard cancellation policy and refund schedule
Refund Schedules & Final Payment Due Date
For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. For full details and booking conditions, please also refer to the passage contract.
What happens if I cancel my scheduled cruise due to a government order or declaration of Public Health Emergency involving COVID-19? Details are contained in our COVID-19 Cancellation and Refund Policy.
How much will I be refunded? If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.
What is the time window for cancelling? While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.
When will I receive my refund if I cancel? We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page.
Am I eligible for cruise credit if I cancel? The standard Princess cancellation policy does not grant cruise credit, but residents of the U.S. and Canada (excluding New York, Puerto Rico and Quebec) may be eligible with Princess Vacation Protection.
Guests in other regions may have alternative coverage options and they should refer to our FAQs for additional information.
What will be refunded if I cancel? If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Read our Passage Contract to learn more about refunds.
Exceptions If you cancel, you will not receive a refund or cruise credit for the deposit or fare or your cruise/cruisetour if you have purchased a specially priced promotion where the deposit or fare is 100% non-refundable. To learn more about Princess cancellation policy exceptions, please read the Passage Contract.