For cruises and cruisetours departing through April 30, 2021, please also reference our Cruise with Confidence Cancellation Policy.
In the case that you need to cancel your cruise vacation, you may be charged a fee based on the standard Princess Cruises cancellation policy. The amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Use the charts below to determine your refund.
How do I cancel?
For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. For all other bookings, please contact your travel advisor.
How much will I be refunded?
Your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.
What is the time window for cancelling?
While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Please view the charts above to determine your refund eligibility.
When will I receive my refund?
We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances.
Am I eligible for cruise credit?
The standard Princess cancellation policy does not grant cruise credit, but residents of the U.S. and Canada (excluding Puerto Rico and Quebec) may be eligible with Princess Vacation Protection.
How do I purchase cruise vacation protection?
We highly recommend that you purchase vacation protection to offer some peace of mind and help you make the most of your trip. Princess Vacation Protection is available only to residents of the U.S. and Canada (not including Puerto Rico and Quebec). It can be purchased at the time of booking or up until the final payment by visiting Cruise Personalizer. You can also call your travel advisor or visit the Customer Support and Information page. You are considered enrolled as soon as the cost plan has been paid. Please review the terms, conditions and exclusions of the plan by visiting our Princess Vacation Protection page and clicking on your state-specific plan documentation. Unsure if cruise insurance is worth it? Read about the benefits of Princess Vacation Protection.
Guests in other regions may have alternative coverage options and they should refer to our FAQs for additional information.
What will be refunded?
If you’ve pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Read our Passage Contract to learn more about refunds.
You will not receive a refund or cruise credit for the deposit or fare or your cruise/cruisetour if you have purchased a specially priced promotion where the deposit or fare is 100% non-refundable. To learn more about Princess cancellation policy exceptions, please read the Passage Contract.