Use this guide to confirm eligibility and submit a claim if you find a lower, publicly available price for the same Princess cruise.
How it works
Book an eligible Princess cruise between December 16, 2024 and December 15, 2025 for any 2026 or 2027 sailing.
If, before your final payment due date, you see a lower publicly available fare on Princess.com for an identical booking, submit a claim.
Princess will verify the fare. If approved, you’ll receive an onboard credit (OBC) equal to 120% of the price difference, or another make-good as agreed with Princess.
You must meet all of the following:
- Booking window: Original booking made December 16, 2024–December 15, 2025.
- Sailing window: 2026 or 2027 Princess cruise.
- Timing: Claim submitted before the final payment due date of your original booking.
- Residency: Residents of the 50 U.S./D.C. or Canada.
- Fare source: Lower fare must be publicly available on Princess.com.
- Identical booking details: Same ship, sail dates, stateroom category, number of guests, and same fare type/package (e.g., Princess Plus or Princess Premier) under the same conditions.
If any detail differs, the claim may be ineligible.
What counts as a “publicly available” and “identical” fare
Publicly available: Visible and available to all guests on Princess.com without special qualifications.
Not eligible: Unpublished/negotiated rates (e.g., corporate, group, association), or any fare restricted to a specific, limited group.
Identical details include:
- Same ship and exact sail dates
- Same stateroom category
- Same number of guests
- Same bundle/fare type and booking conditions (e.g., Princess Plus or Princess Premier)
How to submit a claim
Confirm your booking is within the eligibility window and that you’re before final payment.
Locate the lower, publicly available fare on Princess.com that matches your booking details exactly.
Submit the claim form.
Allow up to 10 business days for a response while Princess verifies the fare.
Tip: Have your booking number and the details of the lower fare ready (sailing, ship, stateroom category, number of guests, bundle/fare type).
What you’ll receive if approved
An onboard credit worth 120% of the difference between your original paid fare and the verified lower fare, or another make-good as agreed with Princess.
OBC is valid only for the booking submitted and cannot be used on other cruises.
Common reasons claims aren’t approved
The lower fare is not on Princess.com.
The fare requires special eligibility or is not publicly available.
Any detail differs (ship, date, stateroom category, guest count, fare type/bundle, or booking conditions).
Claim submitted after the final payment due date.
Frequently Asked Questions
What is the offer?
Guests who booked an eligible Princess cruise and find a lower, publicly available fare on Princess.com for an identical booking before final payment can submit a claim to receive an onboard credit worth 120% of the price difference, or another make-good as agreed to by Princess. OBC applies only to the submitted booking.
What is a “public/publicly available” fare and an “identical” fare/booking?
Public/publicly available: A fare on Princess.com that any guest can book without additional qualifications.
Identical fare/booking: Must exactly match the original booking’s ship, sail dates, stateroom category, number of guests, and fare type/bundle (e.g., Princess Plus or Princess Premier) and be booked under the same conditions.
Who is eligible?
Residents of the 50 United States/District of Columbia and Canada.
How do guests submit a claim?
Submit the Guarantee claim form before the final payment due date of your original booking. If Princess can verify and process the claim, Princess will provide an onboard credit worth 120% of the difference or another make-good as agreed.
How quickly will I receive a response if I submit the form?
Please allow up to 10 business days.
What competitor/partner sites are eligible for a fare comparison?
None. Only fares located and bookable on Princess.com are eligible. Determinations of whether a located fare is identical are at Princess’s sole discretion.
Terms and conditions
For complete details, eligibility, and exclusions, review the Better Than Best Price Guarantee terms and conditions.