Nonperformance of Cruise: Refund Policy and Instructions

  • If Princess cancels your cruise, or delays your cruise for more than 3 calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you are entitled to a refund of cruise fare and charges for accommodations, services and facilities (including government fees and taxes, required cruise fees and expenses, and other ancillary charges paid to the carrier in relation to your cruise) for the cancelled or delayed cruise. For more information, refer to our Standard Cancellation Policy page
  • In order to claim such a refund, on or before the 180th calendar day after the original scheduled embarkation, please submit a copy of your travel summary, proof of payment (and amount), and a copy of the cancellation or delay notice to our Contact Center if you booked your cruise directly with Princess or to your travel advisor if you booked your cruise through a travel advisor. You may also contact us via Phone or Live Chat, view our Contact Us page for details and operating hours. Princess will review the refund request and respond by email within 180 days of the date the claim is made. If Princess finds that you may entitled to a refund, Princess’ response may include an offer of an alternative to a refund, such as a future cruise credit, which you are free to decline.