Princess Medallion® FAQs

Yes - your Medallion device replaces the traditional cruise card entirely.

It acts as your:

• Stateroom key
• Boarding credential
• Onboard payment method
• Identification for crew services

This means no more carrying cards or remembering multiple items - everything is connected through your Medallion device.

Your Medallion device powers a wide range of onboard experiences, including:

• Contactless boarding and embarkation for a faster arrival experience
• Keyless stateroom entry, with doors unlocking automatically as you approach
• Onboard purchases, including drinks, dining and retail
• Location-based services, helping crew deliver items directly to you
• Personalized service, with crew able to recognize preferences and enhance your experience

It’s designed to remove friction so you can spend more time enjoying your vacation.

Your Medallion device connects to the Princess app, allowing you to:

• Make and manage dining reservations
• Book excursions and onboard activities
• Access your daily itinerary
• Navigate the ship and find venues

Everything is centralized, making it easy to plan and adjust your experience at any time.

The Princess Medallion device is designed to make traveling with family and friends easier, more connected and more personalized. Whether you’re cruising with kids or a larger group, the Medallion device helps simplify coordination while giving you more peace of mind throughout your journey.

Each guest, including children, receives their own Medallion device, which functions as their onboard ID, stateroom key and access point for services.

For families, this means:

• Children can easily access their stateroom without needing a keycard
• Crew members can assist them more efficiently when needed
• Parents can stay connected through the Princess app

The Medallion device helps create a safer, more seamless experience for younger guests while still allowing them to enjoy age-appropriate independence onboard.

Yes, parents and guardians can manage onboard spending and permissions for children through their onboard account.

You can:

• Link a child’s Medallion device to a parent or guardian account
• Monitor onboard purchases
• Set expectations for how the Medallion device is used during the cruise

This gives families greater visibility and control over spending while still allowing kids to participate in onboard experiences.

No, your Medallion device doesn’t store any personal information, so no need to worry if you lose it. If you lose your Medallion on the ship, contact Guest Services for help locating it or having a new one issued.

Yes, it's waterproof, heat, sand and salt resistant.

Absolutely. You can choose from a variety of accessories, such as sports bands, clips and bracelets. Order them for yourself and your travel party in the photo gallery onboard or in the Princess® app once onboard.

Medallion Home Delivery is currently available for guests with residential addresses in the United States, Puerto Rico or Canada. When completing online check-in,, tap "Medallion" and complete or confirm your shipping information at least 13 days before your Princess vacation begins.

At this time, home shipping is only available for residents of the United States, Canada and Puerto Rico. To ensure a smooth arrival experience, we encourage all guests to complete all online check-in steps before embarkation - Medallion devices will be issued at the port for guests living outside the U.S., Canada and Puerto Rico or if one was not mailed to you.

Not at all, and you can still complete online check-in steps to make the embarkation process effortless when you arrive at the terminal. Follow the steps on the Princess® app to complete your travel checklist (without shipping to your home). And when you arrive at the terminal, just show your Boarding Pass on your mobile device and look for the Blue Arrival Lane to enjoy easy, effortless boarding. Pro Tip: Save your boarding passes to your digital wallet before heading to the terminal to ensure they’re readily available.

The Medallion wearable includes RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. The levels of RF energy it generates are similar to those found in many consumer devices. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance.

Once on board, guests can visit Guest Services or the Photo Gallery for assistance. They may also call the Guest Services Desk or talk to their Stateroom Steward or any of our friendly crew members.

If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. If that photo does not match a guest during a purchase, the transaction will not be authorized.

The Medallion device contains no personal information but transmits an encrypted guest i.d. to our shipboard systems which exceed all cruise industry security standards and uses a combination of anonymization and encryption to keep stored data secure.

Be sure to keep it with you at all times. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, it’s your access to the ship and is used to make purchases on board - amongst many other things.