How does Best Price Guarantee work?
- Book your next voyage between now - October 31, 2023 and if you find a lower fare on your Princess cruise within 72 hours with the same identical details, simply fill out the eForm.
- The identical fare must consist of the same ship as the Original Booking, the same sail dates, the same stateroom category, the same number of guests and the same cruise fare type.
- When you submit the eForm, we will verify and once confirmed, we’ll match the difference.
Frequently Asked Questions
- What is the offer?
The 72-Hour Best Price Guarantee for Labor Day Sale / Early Booking Sale Reservations allows a guest that has booked a Princess cruise in connection with the 2023 “Labor Day Sale” / “Early Booking Sale” and finds a lower public fare for an identical booking on Princess.com, to submit the guarantee form (within 72 hours of the original booking) to receive a stateroom category upgrade to a higher stateroom, an Onboard Credit (“OBC”) with a value of 110% of the difference between what the guest actually paid for the original booking and the located fare, or some other make good as agreed to by Princess Cruise Lines. OBC is not valid for any cruise other than the booking that was submitted for review.
- What is “public/publicly available” fare and “identical” fare/booking”?
A publicly available fare is a fare that is available to any member of the general public, that does not require a special qualifications or additional eligibility to obtain the fare, is available on Princess.com, and that does not include unpublished, negotiated fares with corporations, travel agencies, groups, associations or other fares that are specifically agreed upon by PCL and for a specified and limited group. For example, publicly available does not include a military discount or a casino offer for specific guests.
To be an ‘identical’ fare, the cheaper, located fare must consist of the identical details as the original booking including but not limited to, posted within 72 hours of purchase, on the same ship as the original booking, the same sail dates, the same stateroom category, and the same number of guests and the same cruise only fare or Plus/Premier bundled fare.
- Would Princess auto-approve any claims under this guarantee?
Princess may approve a guarantee claim if the difference (between the original booking fare and the located fare) of less than $50 USD per booking without extensive research if all required information (including the advertised rate and location) has been provided by the guest through the guarantee form.
- Who is eligible?
At this time, this guarantee is only available to residents of US and Canada who made a PCL cruise booking in connection with the Labor Day Sale / Early Booking Sale offer that was offered between September 6, 2023 and October 31, 2023. The guarantee is only available for claims made between September 6, 2023 and November 3, 2023.
- How do guests submit a claim?
If a guest finds an identical booking, on a publicly available fare on Princess.com that they believe is less expensive than their original booking, they can submit a they can submit a Guarantee form. Claims will only be considered if submitted through this webform and must be submitted within 72 hours of their original booking.
If PCL is able to verify and process the submitted guarantee claim, PCL will (i) upgrade the guest to a higher stateroom category, (ii) give the guest an On Board Credit (“OBC”) with a value of 110% of the difference between what the guest actually paid for the original booking and the located fare, or (iii) some other make good as agreed to by the parties.
- What competitor/partner sites are eligible for a fare comparison?
None, only fares located on Princess.com will be eligible for the fare comparison. A determination as to whether the price located is identical to the original booking will be at PCL’s sole discretion.
- Is the 72 hours flexible?
No, greater than 72 hours from the booking window is not a valid or comparable fare.