FAQs

Frequently Asked Questions

Here are quick answers to the most commonly asked questions we've received from customers. This section is also helpful in familiarizing yourself with all practical matters with Princess Cruises. And, if you can't find what you're looking for here, try the Cruise Answer Place.

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Pre-Cruise

For questions in preparation for your cruise, such as passports, weather conditions, formal dining dress codes and dock logistics.

Pre-Cruise

Post-Cruise

For questions after your cruise is completed, such as inquiries about lost luggage, feedback on your cruise, and your Shipboard folio.

Post-Cruise

Travel Agent Information

Information for travel agents with questions.

Travel Agent Information

The Onboard Experience

For questions pertaining to the time onboard your cruise, such as age restrictions and tipping guidelines.

The Onboard Experience

Technical Problems

For questions regarding problems with our web site or our 900 number.

Technical Problems

Princess Visa

Earn Princess Points™ with every purchase and you will be on your way to a FREE CRUISE!

Princess Visa