Pacific Princess Updates

Family Assistance

If you are the immediate family of a guest onboard Pacific Princess you may call the appropriate number for your region for assistance:

USA and Canada: +1-800-774-6237 United Kingdom: 0344 338 8663
Australia: 1300 551 853
New Zealand: 0800 780 717

Other international guests and other regions: +1 661 284 4902

April 20, 2020 9:00AM PT

Pacific Princess Update

Pacific Princess arrived today at the Port of Los Angeles (San Pedro, California) to disembark 119 guests with no COVID-19 positive cases or illness onboard. Of the 119 passengers who remained onboard, 109 were deemed, under IATA medical clearance guidelines, to be medically unfit to undertake a long-haul flight back to the United States from Australia (for reasons unrelated to COVID-19).

Disembarkation may take several days as Princess Cruises is coordinating all homeward travel, including chartered flights and private ground transportation.

Pacific Princess departed Port Everglades (Ft. Lauderdale, Florida) on January 5 for a 111-day World Cruise. In response to the global spread of COVID-19, Princess Cruises announced a voluntary 60-day pause of operations on March 12, becoming one of the first companies in the leisure travel industry to take this proactive measure. The operational directive following this announcement was to end each cruise as soon as possible while being able to assure guests could continue their journey home by air travel safely and with certainty. Pacific Princess ended a segment of the current cruise early on March 21, disembarking most guests in in Fremantle, Australia. After departing Fremantle the ship made two service calls, one at Melbourne, Victoria on March 28 and one at Honolulu, HI on April 13.

April 6, 2020 7:00PM PT

Pacific Princess Update

Why is Pacific Princess still sailing? 

Pacific Princess departed Port Everglades (Ft. Lauderdale, Florida) on January 5 for a 111-day World Cruise. In response to the global spread of COVID-19, Princess Cruises announced a voluntary 60-day pause of operations on March 12, becoming one of the first companies in the leisure travel industry to take this proactive measure. The operational directive following this announcement was to end each cruise as soon as possible while being able to assure guests could continue their journey home by air travel safely and with certainty. Pacific Princess ended a segment of the current cruise early on March 21, disembarking most guests in in Fremantle, Australia.

However, not all guests onboard met the International Air Transport Association (IATA) fitness standards for air travel or were unable to return home by aircraft due to individual medical conditions unrelated to COVID-19. There are currently 115 guests onboard sailing back with the ship to Los Angeles, which will take an estimated 14 days.

An additional service call is anticipated in Honolulu, Hawaii on April 13 before arrival to Los Angeles. The arrival date in Los Angeles will be confirmed soon. Guests continue to receive complimentary internet for the remainder of their journey.

March 27, 2020 9:45PM PT

Pacific Princess Update

Princess Cruises completed a service call to Melbourne, Australia, to refuel and replenish provisions. No guests or crew were permitted to disembark during this time.

Currently onboard are 115 guests who did not meet the International Air Transport Association (IATA) fitness standards for air travel or were unable to return home by aircraft due to individual medical conditions unrelated to COVID-19. They are sailing back with the ship to Los Angeles, which will take an estimated 21 days.

An additional service call is anticipated in Honolulu, Hawaii before arrival to Los Angeles. Guests continue to receive complimentary internet for the remainder of their journey.

March 23, 2020

Pacific Princess Update

Princess Cruises successfully disembarked guests in Fremantle who transited directly from ship to airport for homeward flights. Pacific Princess was sailing a 111-day World Cruise that departed January 5, 2020 and ended its cruise early in Fremantle on March 21.

The ship had received approval to dock there despite the news that Australia has banned cruise lines from coming into ports for the next 30 days.  

There are 115 guests who did not meet the International Air Transport Association (IATA) fitness standards for air travel or were unable to return home by aircraft due to individual medical conditions. These guests are sailing back with the ship to Los Angeles, which will take an estimated 23 days. All guests have been offered complimentary internet for the remainder of their journey.

March 19, 2020 12:30PM PT

Pacific Princess Update

The World Cruise aboard Pacific Princess is on schedule to arrive into Fremantle, Australia on March 21 as planned. Princess Cruises is assisting all guests with their homeward flights as needed.