FAQ: Cruise Answer Place

Excursions FAQ

Exploring cities around the world is one of the highlights of your vacation, and one of the best ways to do this is on an optional excursion. Click on a topic headline to view detailed information relating to your selection.

Pre-Reserving Shore Excursions

  Exploring ports of call will be one of the highlights of your cruise, and one of the best ways to do this is on a shore excursion.

Shore Excursions and Alaska Land Excursions are operated by local independent companies, not by Princess®. You will find a variety of shore excursion options selected specifically with families in mind. Discounted rates for children and family-friendly activities may be available to make the most of your time in port.

You can reserve excursions for your voyage or Alaska Land and Sea Journey with Cruise Personalizer® up to 5 days before you depart. Just log-in using your reservation name and booking number, and you’ll be able to secure your place on any of the land-based adventures offered in every port.

Excursion Companies

  All excursions are operated by local, independent companies and not by Princess.

We selected only the most reputable companies available to provide your excursions. The companies providing your excursions are selected by Princess based on their excellent reputation for service and safety.

Guided Excursions

 

All excursions include local English-speaking guides except for "On Your Own" excursions and where otherwise noted.

Gratuities on Excursions

 

Tipping is a discretionary matter. It is, however, customary around the world, if one is pleased with their excursion, to tip the guide.

Here are suggested ranges (in U.S. dollars) to assist you in determining what gratuity amount is appropriate:

ServiceGratuity
Tour guides$1.00 (half day of service per person)
$3.50 (full day of service per person)
Please extend any gratuities on an individual basis, not as a group.

Children’s Excursion Pricing

  Select excursions offer children's prices for children under the age of 12 years. Our reservation system will automatically apply a child rate on eligible tours when you make your reservation.

Once onboard, check your excursion tickets to ensure you have received the correct number of child tickets. If you have received the incorrect number of child tickets, visit the Shore Excursion Desk as soon as possible to make any necessary adjustments.

Child prices are not available for excursions involving flights or hotel stays. Toddlers aged 2 and younger sitting on a parent's lap (not occupying a seat), are not charged for most excursions. If a parent would like their infant to occupy a seat or would like to utilize a safety seat, the parent must purchase an excursion ticket for the infant at the published excursion price. Parents are also responsible for bringing a safety seat for their child.

Excursion Age Restrictions

 

For most excursions, there is no minimum age for children as long as they are accompanied by a parent or guardian.

Guests under the age of 18 years cannot participate without a parent or guardian. A few operators may allow an unaccompanied minor on an excursion if a wavier is signed by the parent or guardian in the operator’s presence.

Excursion Timing

  One very important feature of taking an excursion organized by Princess is that we closely monitor the departures and returns of all excursions. Therefore, our ships do not sail until all of our organized excursion transportation has returned, so you can be assured that you won't miss the ship.

Please keep in mind that when you make your own arrangements in port, or if you leave an organized excursion, we will no longer be aware of your whereabouts; so be sure to schedule yourself with ample time to return to the ship before it sails.

Excursion Cancellation

 

Cancellation of Pre-Reserved Shore Excursions

Due to the nature of excursions involving hotel accommodations, flights and private vehicles, these excursions are not refundable after the closing date, which is 30 days prior to sailing.

Due to the limited capacity and high demand for helicopter flights, any excursion involving a helicopter flight is not refundable unless cancelled no later than 12:00pm on the day after embarkation.

For other excursions in each port of call, a "Closing Time for Cancellations" is listed on the Shore Excursion Order Form found in your stateroom. This is the time when the bookings for the excursions in that port close and we notify the local operators of the final excursion requirements. You may cancel an excursion if it is prior to the closing time whether you reserve an excursion in advance of the cruise or book onboard. However, we cannot cancel an excursion if it is past this closing time, nor will we refund an excursion on which you have reserved but do not to attend.

Cancellation of Optional Pre-Paid Shore Excursions:

If you have pre-paid a shore excursion and wish to cancel, the following shall also apply:

If a pre-paid shore excursion is cancelled five (5) days or more prior to sailing a refund of the pre-paid amount will be made in one of the following ways:

1) If there is a shore excursion balance for the passenger named on the reservation being cancelled then the pre-paid amount shall be applied to this balance.

Or,

2) If there is no shore excursion balance for the passenger named on the reservation being cancelled then the pre-paid amount will be refunded to the credit card used to pre-pay the shore excursion. Refunds in this instance will be made within 24 hours of cancellation. If the passenger for whom the pre-paid excursion is being cancelled makes another shore excursion reservation within 24 hours of cancellation, the refund will be applied to the newly made reservation.

If a pre-paid shore excursion is not cancelled within the above time frame or is cancelled during the voyage prior to the "Closing Time for Cancellation" listed for the particular excursion you wish to cancel, then the pre-paid amount will be refunded to the passenger named on the pre-paid reservation as a shipboard credit on this passenger's shipboard folio. Please note this is done regardless of which passenger pre-paid for the shore excursion.

Multiple Excursions in One Port

 

Allow at least 60 minutes between each excursion. All excursions depart from, and return to, the cruise ship pier. By scheduling in this manner, you will have sufficient time to take multiple excursions.

Shopping

 

Where possible, time for shopping has been allowed within the framework of some excursions. However, excursions are not primarily designed for shopping, and time allowed for this purpose may be limited.

Safety Ashore

 

Our primary concern at Princess is your safety and security. We are in continuing contact with authorities concerning any travel advisories that might impact our cruises.

If the U.S. State Department advises against travel to specific locations we visit, we would make the necessary changes to the published itinerary. Although such itinerary changes occur infrequently, please understand that these changes are for your own safety and security and are beyond our control.

We remind all of our passengers that they must ultimately assume responsibility for their actions while ashore. In this regard, we would like to remind you of some common sense precautions when visiting ports-of-call:

  • Stay in the normal tourist areas and don’t travel to out-of-the-way places without the benefit of a guided tour.
  • Do not leave any of your belongings unattended in public areas.
  • Be generally aware of people and activities around you.
  • Do not accept packages from anyone you don’t know personally.
  • Keep a low profile–dress and behave conservatively.
  • Be careful when eating and drinking ashore.

We thank you in advance for following these recommendations, which we believe will enhance the enjoyment of your cruise.

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