Every day, and in every role, we are Consummate Hosts.
We are warm, welcoming, respectful, and professional. Whether working with customers or each other, we are always creating relaxed and rejuvenating vacation experiences and lifelong memories.
We respect our team.
We value each other’s talents, viewpoints, cultures, and contributions. We treat each other as we wish to be treated.
We are always thinking of new ways—large and small—to improve how we work together and delight our passengers.
We are consistent.
Our customers—internal and external—can depend on us to deliver consistently every time.
We are accountable.
We understand that, to succeed, our company must be profitable. We take responsibility for our own performance and use resources wisely.
We do it right.
We never compromise on things that matter. Safety and security are our most important responsibilities. Our customers can trust us because we adhere to the highest ethical standards.
CRUISE With Princess
Initially launched more than 15 years ago to focus our attention on customer service, CRUISE is now an overarching employee reward, recognition, education, and support program applicable to every employee in the company. By reinforcing our core values, CRUISE helps us to be The Consummate Host™ and provide the best possible cruise vacation experience... including everything from an unwavering emphasis on safety and security to trademark Princess service.