CONTACT INFORMATION

Princess Cruises

(Corporate Headquarters)
24844 Avenue Rockefeller
Santa Clarita, CA 91355

Ready to book?

Call 1-866-335-6379
For all other inquiries, please call 1-800-774-6237

Princess Call Center Hours:
Current Hours:
Monday - Friday 6am - 7pm (Pacific Standard Time)
Saturday and Sunday 6am - 6pm (Pacific Standard Time)

CUSTOMER SERVICE

In order to respond more timely and accurately to your inquiries, please choose the category that most closely resembles your question. Also, please be sure to check our FAQ: Cruise Answer Place section as it often contains the answer you are looking for.

If you are unable to find the answer to your question on the Princess.com website, please call 1-800-PRINCESS.

Shore Excursions & Brochures

Order brochure for U.S.
Order brochure for international

General Inquiries

Immigration information (please call 1-800-PRINCESS)

Princess Captain's Circle

Update Personal Information
Request for Member number
Status of a new Membership number

Ship Related Questions

Information on specific ships
General Onboard Information

Lost and Found

Notify Princess of an item you've lost or found
Missing or damaged luggage

Policies

Tipping
Bringing alcohol onboard

Employment

Shoreside Employment Opportunities
Crewmember Opportunities
Information Technology Opportunities

Cruise Plus

For questions about hotel packages, pricing inquiries, or hotel locations, please contact your local travel agent or call us at 1-800-PRINCESS (1-800-774-6237) for assistance.

Post Cruise Questions or Concerns

For any post-cruise questions or concerns, please address your comments to our Customer Relations Department.

Web Site

For assistance with the following items call 1-800-PRINCESS (1-800-774-6237) .

• Sign in failure to Cruise Personalizer
• Corporate Affiliate Program
• Report site problems or broken links
• Sign in ID failure