Customer Care

CRUISE with Princess

Initially launched more than 15 years ago to focus our attention on customer service, CRUISE is now an overarching employee reward, recognition, education, and support program applicable to every employee in the company. By reinforcing our core values, CRUISE helps us to be The Consummate Host and provide you with the best possible cruise vacation experience... including everything from an unwavering emphasis on safety and security to trademark Princess service like a heartfelt greeting from each employee you meet and attention to your personal dining and beverage preferences.

How May We Assist You?

My Princess

Remember to keep your personal profile up to date so we can ensure that you receive the highest level of service while cruising with Princess.

My Princess

Princess Captain's Circle

Track your existing Princess credits in your Circle Savings Account, including Referral Rewards, Loyalty Rewards, and Deposits.

Princess Captain's Circle

Contact Us

The place to go for your questions, inquiries and comments, plus Princess policies, contact numbers, lost and found, employment opportunities and more.

Contact Us

FAQ: Cruise Answer Place

This is your guide to everything we have to offer to help ensure smooth sailing from beginning to end.

FAQ: Cruise Answer Place