Below you will find important information and downloadable documents related to certain supply chain requirements of Princess Cruises, Cunard Line, P&O Cruises UK, and P&O Cruises Australia ("Company(ies)"). Please visit this site often for information and document updates critical towards fulfilling your contractual obligations with the Companies. We anticipate your regular visits to the site will enhance your success as a supplier and aid in maintaining a mutually beneficial relationship with each Company.
Welcome to the Supplier Information Center
Business Partner Code of Conduct
This Business Partner Code of Conduct and Ethics is intended to help our business partners understand and comply with our expectations for legal compliance and ethical behavior.
Purchase Order Terms and Conditions
These purchase order terms and conditions are applicable to all North American purchase orders placed by each Company.
Travel reimbursement guidelines
These travel reimbursement guidelines are applicable to all purchase orders whereby Seller is responsible for travel arrangements in connection with services provided.
Expense guidelines summary sheet
Princess Cruises frieght shipping information guide
This document provides information regarding shipments of materials purchased for the cruise vessels of Princess Cruises. In addition, it provides ready reference information that you can communicate to transportation companies to instruct them how to ship, move, and deliver Princess Cruises' material.
Tool box shipping guide
This document provides information for suppliers regarding tool box shipments of materials being shipped to and from our cruise vessels during dry docks, refits, and contracted repairs. Purchase Orders provide the authoritative reference for shipping purchased material and related tools.
Secure Vendor Access Module (SVAM)
For those suppliers requiring physical access to the Company's cruise vessels, these documents provide vital information regarding the Secure Vendor Access Module (SVAM).
Standard Vendor Claim Form
This document must be submitted for all payment disputes. Please follow the instructions and submit this form along with all required documentation via email to the appropriate address. Claims must be submitted prior to 60 days from payment date.
Contractor Equipment Compliance
Gas welding requirements for Contractors:
- Non-return valves must be fitted adjacent to the torch in the oxygen and acetylene supply lines.
- Flame arrestors must be provided in the oxygen and acetylene supply lines.
- Only suitably sized OEM ear clamps are to be used on supply lines.