Onboard Services

Our crew includes experienced, friendly professionals whose responsibilities range from navigating the ship to creating the day’s activity plan. The onboard staff’s primary concern is ensuring your safety and providing you with the ultimate holiday. To help you get acquainted, the following is an introduction to your onboard crew.

OFFICERS
The Captain is in command of your ship and is your official host for the cruise. He is assisted by the ship’s officers and staff, who are organised into departments. You can recognise an officer’s department by the colour of epaulet worn on his or her shoulders.

DECK DEPARTMENT
The Deck Department, headed by the Staff Captain, is responsible for all the duties performed by the officers manning the bridge. These seasoned professionals are distinguished by their black and gold epaulet. Safety and security fall under the jurisdiction of the Deck Department as does the maintenance of the ship’s appearance. Members of the Deck Department paint the ship and keep the decks and swimming pools clean. In short, the Staff Captain and his crew are the people in charge of keeping your vessel shipshape throughout your cruise.

ENGINE DEPARTMENT
The Chief Technical Officer heads the Engine Department and is assisted by the Staff Engineer Officer and Staff Electro-Technical Officer. Departmental responsibilities include the ship’s propulsion system, climate control and power generation. The Staff Electro-Technical Officer deals with electrical distribution and the ship’s satellite and radio communications. Engineering Officers and Electro-Technical Officers wear the burgundy and gold epaulet.

MEDICAL STAFF
The medical staff, headed by the Senior Doctor, are on call 24 hours a day, seven days a week to provide emergency medical care for both guests and crew. This team of highly qualified doctors and nurses may be identified by their red and gold epaulet.

HOTEL DEPARTMENT
You’ll recognise members of the Hotel Department by the white and gold epaulet on their uniforms. The Guest Services Director is in charge, along with the Staff/First Purser Administration and Staff/First Purser Food & Beverage. The Guest Services Director’s staff handles all of the hotel responsibilities for the entire ship - from stateroom, public room and dining room services to providing all food and supplies for guests and crew. This department also includes a number of officers who don’t wear an epaulet, such as the Maître d’hôtel, who maintains the excellent standards of service in all dining areas, and the Executive Chef, who supervises all food production onboard.

ENTERTAINMENT DEPARTMENT
The Cruise Director reports to the Guest Services Director and is also a senior officer onboard the ship. The Cruise Director manages the entire Entertainment Department. Since the Cruise Director and cruise staff oversee so many different activities, from evening stage shows to leading daytime and evening activities, their uniforms change to fit the occasion. Like all onboard employees, cruise staff always have a gold name badge on their uniform so you can get to know them right away.

C.R.U.I.S.E.® WITH PRINCESS
Bringing it all together is trademark Princess service, summed up in our C.R.U.I.S.E.® credo: Courtesy, Respect, Unfailing In Service Excellence. It’s the heartfelt greeting you receive from the Captain, the smiling face of your stateroom steward, or the waiter who knows you prefer a decaf espresso. And it’s how we’ve treated the most discriminating guests for more than 40 consecutive years.

WHAT’S ONBOARD

GUEST SERVICES DESK
Guest Services, in the ship’s lobby is the place to cash traveller’s cheques, buy stamps, ask questions, settle your shipboard account and check Lost and Found.

PRINCESS PATTER
The Princess Patter is your Day 1 welcome guide to life onboard. The piece is delivered to your stateroom upon embarkation and highlights the MedallionClass® and onboard experience, where to access event listings and venue hours during your cruise, along with health, safety and environmental information.

SHORE TOURS OFFICE
A Shore Tours Office with a Shore Excursion Manager is onboard each ship, ready to assist you with your port and shore tour-related questions and purchases.

PRINCESS CAPTAIN’S CIRCLE® HOST
A Princess Captain’s Circle Host on each sailing assists with exclusive “Members only” onboard events and ensures all Members receive their benefits.

FUTURE CRUISE CONSULTANT
For your convenience, a Future Cruise Consultant is onboard all vessels to advise you on future cruise itineraries, fares and incentives. Our Future Cruise Consultant is available to book your next cruise holiday.

LIBRARY
Onboard our ships, we’ve created a library that includes contemporary and classic titles, as well as books related to specific cruise itineraries. You’ll find titles on art, history, sport, travel, health and wellness, natural history and reference materials. We also have a fine selection of fiction and biographies. Read your Princess Patter for library hours and other information.

PHOTOGRAPHY*
Photographs taken throughout the cruise by our team of professional photographers are available for purchase in our shipboard photo gallery and shop. For a truly special souvenir, have a portrait taken on a formal night. You can also purchase a DVD produced on your cruise - a wonderful keepsake of your dream holiday. Frames and photo albums are available for purchase to display your new memories. You will also find advanced digital imaging services, memory card downloading, and CD-burning services.

PRINCESS FLORAL*
Make your cruise a memorable one. Our professional florist onboard offers a wide range of fresh flowers for any occasion. Choose from corsages, boutonnières, rose arrangements and bouquets, exotic tropical arrangements, all occasion bouquets and more. Call 13 24 88 (AU) or 0800 951 200 (NZ) to pre-order your flowers or visit the Purser’s Desk once you’re onboard. Note: To ensure the freshest arrangements, we ask you to place your order at least 21 days prior to sailing (if you pre-order). Flower varieties may vary by region, season and weather conditions.

ART AUCTION PROGRAMME*
You will have a unique opportunity to view and purchase pieces of fine art from a wide range of artists during onboard auctions. Art Directors are available throughout the cruise to answer your questions about the onboard art collection. At the end of your sailing, Princess Cruises will arrange to have your artwork framed, packaged and shipped to your home.

ULTIMATE BALCONY DINING*
Enjoy Ultimate Balcony Dining, featuring fresh lobster or steak, and other delicious delicacies, Champagne Breakfast and wait staff service, all on your own balcony. Treat yourself to this unparalleled level of luxury morning or night. Service charge for Ultimate Balcony Dining is AUD125 per couple. Champagne Breakfast is AUD35 per couple.

AFTERNOON TEA
Indulge in afternoon tea with finger sandwiches, pastries, scones, cookies, music and white-glove service. It’s the perfect interlude between sunning out on deck and a star-studded evening at sea. Enjoy a wide selection of premium teas - from Earl Grey to herbal infusions. And of course, there’s freshly brewed coffee, if you prefer. The choice is up to you.

PRINCESS SCHOLARSHIP@SEA® PROGRAMME^
This innovative educational programme offers an array of contemporary enrichment activities to enhance your holiday experience.
From wine tasting to web design to digital travel photography, choose from up to 40 courses per voyage, 6 per sea day. Core topic areas include: photography, computers, culinary, ceramics, scrapbooking and more. Guests also have the opportunity to expand their their ScholarShip@Sea® experience as a small group instruction will be offered for pottery courses, photography, in-depth computer programmes and more.

*Charges apply and subject to change.
^Some courses may not be available on every ship. Space is limited and group instruction courses are offered at a charge.

MedallionNet® – Fast & Reliable Wi-Fi at sea

All ships have been upgraded with MedallionNet® Wi-Fi, allowing guests to stay connected to the web like never before. You can text, post photos, video chat and stream your favorite shows, movies, music and sports with ease. All ships in the Princess® fleet are MedallionNet enabled. To learn more, visit the MedallionNet page.

Guests can choose to bundle unlimited Wi-Fi (along with other perks) with their cruise with Princess Plus fares. MedallionNet Wi-Fi is also available for purchase in the MedallionClass® app starting at $14.99 USD pre-cruise for a single-device. Platinum and Elite Captain’s Circle members receive a 50% discount on their MedallionNet purchase.

Princess reserves the right to filter content accessed via the ship's internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted on board select Princess vessels.

Onboard Atmosphere

Everyone at Princess is committed to ensuring you have a great time on your cruise. So, to preserve a relaxed and friendly atmosphere onboard, we ask that you observe a couple guidelines.

Should you wish to videotape onboard during your cruise, please feel free to do so. However, videotaping the onboard entertainment performances is not allowed for copyright reasons.
To reflect the suggested dress code, dinner wear such as pool or beach attire, gym shorts, ball caps and casual jeans (with fraying and/or holes), is not welcomed in the dining rooms. Shoes must be worn.

Stateroom Services

Tipping is not required or charged to your onboard account when sailing on a Princess ship that departs and returns to Australia and/or operates with Australian currency onboard (please refer to Onboard Currency.) You are welcome to reward our onboard crew for exceptional service, however, tipping is not required. For all other Princess ships, to simplify the tipping process for our guests, a discretionary crew incentive of $16.50 per guest for suites, $15.50 per guest for mini-suites and $14.50 per guest (including children) in all other staterooms, per day, is automatically added to your shipboard account on a daily basis. The crew incentive is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many crew members in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas and entertainment areas throughout our fleet who contribute to the guest experience. 

A 18% service charge added to bar charges, dining room wine accounts, and Lotus Spa® services. This is shared amongst the beverage staff, their support staff and Lotus Spa® personnel.

Please note Crew Incentive will be deemed undisputed unless a request to modify is received prior to disembarking the ship.

The little extras you find in the best hotels — fresh fruit (by request), available evening bed turn-down, complimentary shampoo, conditioner and body lotion — are provided in every stateroom. Waffle weave cloth bathrobes are available upon request from your stateroom steward for your comfort and convenience.

Mini-suites include a welcome glass of sparkling wine, two televisions, a sitting area and a spacious closet, while full suites offer all of these premiums plus complimentary laundry, and use of the Lotus Spa® Thermal Suite (on select ships, excluding Discovery Princess℠, Sky Princess®, Enchanted Princess®, Royal Princess®, Regal Princess®, Majestic Princess®, and Grand Princess®), one-time free mini-bar setup and use of our Disembarkation Lounge.

Each stateroom has other amenities for your convenience, such as a private safe and refrigerator. In addition, each room is equipped with a 110-volt, 60-cycle alternating current (AC) with standard US (3 prong) plug fittings (220-volt Australian socket is also available for Royal Princess®, Regal Princess®, Enchanted Princess®, and Majestic Princess®). If you have any questions, ask your steward to check your appliances for suitability before use. All ships are equipped with an electric hair dryer in every stateroom.

Shopping On Board

The Shops of Princess offer more than just accessories and sundries you may have left at home. Shop on board and benefit from incredible tax-and duty-free savings off suggested U.S. retail prices on fragrances, cosmetics, jewelry and gifts, apparel and liquor.

In addition to our everyday savings, we bring you special promotions throughout the cruise. Once on board, please check for times and locations of these exciting events by accessing JourneyView™ on your mobile device.

Plus, Elite Captain’s Circle members receive an extra 10% discount in the Shops of Princess– no exclusions!

Special Occasions

Princess makes your birthday, wedding, honeymoon, anniversary or renewal of vows even more memorable. When you’re onboard a cruise with Princess, you’re surrounded by warm, caring people dedicated to making each day a celebration. And for those times in your life that are special, we’ve created a collection of memorable celebration experiences to help you savor those moments for years and years to come.

If you or your travel agent advise us of any occasions of particular importance at least 45 days prior to your departure, we’ll set our “special occasion” staff in motion to spotlight your special event in the dining room or with our special packages and fabulous “extra mile” service. You can advise us of your special occasion directly through the MedallionClass® app.

Choose from a selection of our Celebration offerings, with extra touches like stateroom decorations, flowers, wine and champagne. To order a gift or to plan a special event, review our selections and complete the order form.

Smoking Policy

Keeping the comfort of our guests a priority, and in consideration of consumer studies which show smokers are a small minority of guests, Princess has implemented the following smoking policy:

Designated Smoking Areas
Clearly marked “Designated Smoking Areas” are available on board and include a sufficient number of ashtrays that are emptied regularly. Generally, these areas include cigar lounges, a section of the nightclub, as well as a portion of the open decks. The Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitted to smoke only while playing at those machines. All table games are non-smoking. The Casino will also have one or more non-smoking nights (6 pm to closing), depending on length of voyage. Show lounges, dining rooms and all food services areas on board all Princess ships are non-smoking. As a safety precaution, guests are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires.

Stateroom Smoking Policy
Princess Cruises prohibits smoking or vaping of all types, including e-cigarettes, in guest staterooms and balconies. This reflects the preferences of a vast majority of our guests who value having their primary living space (both stateroom and balcony) smoke-free. As balconies are a hallmark of Princess Cruises, we believe it is important to keep this peaceful space clear of smoke. Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the guest’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honoring the wishes of our guests, we feel this enhances our onboard experience.

Alcohol Policy

As outlined in our Passage Contract, on the day of embarkation, guests are permitted to bring one 750ml bottle of wine or champagne on board per voyage, which will not be subject to a corkage fee if consumed in your stateroom. Additional wine or champagne bottles are welcome, but will incur a $15 corkage fee each, irrespective of where they are intended to be consumed. Liquor, spirits, or beers are not permitted.

Any alcoholic beverages purchased duty free from The Shops of Princess, or at any port of call, will be collected at the gangway for safekeeping and will be delivered to your stateroom on the last day of the cruise. A member of the ship's staff will be at the gangway to assist guests with the storage of their shoreside alcoholic purchases while The Shops of Princess staff will assist guests with the shipboard alcoholic purchases.

*Princess is not responsible for any alcoholic beverages confiscated by shoreside security staff. Such items are not eligible for monetary refund or replacement. Guests found with prohibited items, including alcohol outside of the policy, may need to collect their luggage at a security checkpoint on board.

Age Restrictions on Drinking and Gambling

The age for gambling on Princess ships is 18 years old. The age for drinking on Princess ships is 21 years old*. Guests under the age of 18 will not be permitted in the Casino or Night Club after 11:00 p.m.

*For cruises between Australia/New Zealand, China, Europe, Singapore and South America ports, the drinking age will be 18 years old. For cruises between Japan ports, the drinking age will be 20 years old.

Security

At Princess, we take the safety and security of our guests and crew very seriously and have one of the largest security operations in the industry. We continually review the security situations at every port we visit. Sometimes, we reschedule a port call to another location for a variety of reasons, and we beg your indulgence in this regard.

Princess also prides itself on our adherence to applicable maritime security regulations designed to safeguard each and every voyage. All guests are required to submit their names and personal data to Princess prior to embarkation and are also asked to leave any questionable items at home. No weapons or articles which could be used as weapons will be allowed on board and all guests and luggage/carry-on items are subject to screening prior to boarding the ship. Princess strives to ensure that every guest experiences a comfortable and worry-free holiday.

For more information regarding new aviation security measures for carry-on baggage at international airports, please visit dotars.gov.au or transport.govt.nz.

Reporting Security Incidents

To report a security incident or emergency to shoreside authorities, we recommend that you contact local law enforcement or Australian or New Zealand consular agencies. Contact information for the destinations we visit can be found below.

You should report all security incidents which occur onboard the ship to the Security Officer. Any security incidents which occur ashore should be reported to the Reception Desk on your return to the ship.

Our destinations	Police and Emergency Services	Australian Embassies and Consulates	New Zealand Embassies and Consulates
Australia	000 Police Assistance Line: 131 444 (for NSW, QLD, SA, NT, WA and TAS) Victoria Police Centre Switchboard: (03) 9247 6666	Department of Foreign Affairs and Trade, Canberra: +61 2 6261 1111. 24-hour consular emergency helpline within Australia: 1300 555 135 and outside Australia: +61 2 6261 3305.	New Zealand High Commission, Canberra: +61 2 6270 4211
Brunei	Police: 993 Fire: 995 Ambulance: 991 Brunei Central Police Station: +673 224 2334	Australian High Commission, Bandar Seri Begawan: +673 222 9435	New Zealand Consulate, Bandar Seri Begawan: +673 222 5880
Cambodia	Police: 117 Fire: 118 Ambulance: 119	Australian Embassy, Phnom Penh: +855 23 213 470	There is no New Zealand representative in Cambodia. Please contact the New Zealand Embassy Bangkok, Thailand.
Cook Islands	Police: 999 Police (non-urgent): 22499 Ambulance: 998 Fire: 996	There is no Australian representative in the Cook Islands. Please contact the Australian High Commission Wellington, New Zealand.	New Zealand High Commission, Rarotonga: +682 22 201
East Timor	Police: 112 Fire: 115 Ambulance: 110	Australian Embassy, Dili: +670 3322 111	New Zealand Embassy, Dili: +670 331 0087
Fiji	Police: 917 Fire and Ambulance: 911 Fiji Central Police Station, Suva: +679 3343 777	Australian High Commission, Suva: +679 338 2211	New Zealand High Commission, Canberra: +61 2 6270 4211
Indonesia	Police: 110 Fire: 113 Ambulance: 118 National Police headquarters: +62 21 721 8555	Australian Embassy, Jakarta: +62 21 2550 5555	New Zealand High Commission, Canberra: +61 2 6270 4211
Malaysia	Police and Ambulance: 999 Fire: 994 Royal Malaysia Police Headquarters, Kuala Lumpur: +60 3 2266 2222	Australian High Commission, Kuala Lumpur: +60 3 2146 5555	Australian High Commission, Kuala Lumpur: +60 3 2146 5555
New Caledonia	Police: 17 Fire and Ambulance: 18 Commissariat Central, Nouméa: +687 243 300	Australian Consulate-General, Noumea: +687 272 414	New Zealand Consulate-General, Noumea: +687 287 278
New Zealand	Emergency services: 111 Police National Headquarters, Wellington: (04) 474 9499	7Australian High Commission, Wellington: +64 4 473 6411	Ministry of Foreign Affairs and Trade, Auckland: 09 354 9234 (within New Zealand) or +64 9 354 9234 (from overseas
Papua New Guinea	Police: 000 Fire: 110 Ambulance: 111	Australian High Commission, Port Moresby: +675 325 9333	New Zealand High Commission, Port Moresby: +675 325 9444
Samoa	Police: 995 Fire: 994 Ambulance: 999 Samoa Police Headquarters, Apia: +685 22 222	Australian High Commission, Apia: +685 23 411	New Zealand High Commission, Apia: +685 21 711
Singapore	Police: 999 Fire and Ambulance: 995 Singapore Police Hotline: 1800 255 0000	Australian High Commission, Singapore: +65 6836 4100	New Zealand High Commission, Singapore: +65 6235 9966
Solomon Island	Police: 999 Fire: 988 Ambulance: 911	Australian High Commission, Honiara: +677 21 561	New Zealand High Commission, Honiara: +677 21 502
Thailand	Police and Ambulance: 191 Tourist Police: 1155 Fire: 199	Australian Embassy, Bangkok: +66 2 344 6300	New Zealand Embassy, Bangkok: +66 2 254 2530
Tonga	Police: 922 Fire: 999 Ambulance: 933 Police (non-urgent): +676 26 494	Australian High Commission, Nuku'Alofa: +676 23 244	New Zealand High Commission, Nuku'alofa: +676 23122
Vanuatu	Police: 111 Fire: 113 Ambulance: 112	Australian High Commission, Port Vila: +678 22 777	New Zealand High Commission, Port Vila: +678 22 933
Vietnam	Police: 113 Fire: 114 Ambulance: 115	Australian Embassy, Hanoi: +84 4 3774 0100	New Zealand Embassy, Ha Noi: +84 4 3824 1481

Security Guide

CRIME PREVENTION AND RESPONSE GUIDE

Princess has zero tolerance for crime on board its ships. This guide is designed to offer information to all guests on proper response procedures and available law enforcement processes in the event that an incident occurs.

Guests should immediately report missing persons and criminal activity to ship’s personnel so appropriate action may be taken to ensure the safety and security of all persons on board. Timely reporting of an incident is also imperative so that necessary law enforcement notifications can be made as expeditiously as possible. Incidents may be reported at any time by dialing the Purser’s Desk. Missing persons or criminal activity may also be reported to the on board Security Department by dialing the Purser’s Desk. Any situations requiring medical assistance can be reported to the Medical Department at any time by dialing 911 or through the Purser’s Desk.

Princess reports all missing persons and serious criminal incidents such as homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by existing laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000 to appropriate law enforcement authorities. In addition to our own reporting policies and other legal requirements, on international voyages that embark or disembark in the United States, U.S. federal law requires Princess to report missing U.S. nationals and the above felonies to the U.S. Federal Bureau of Investigation (FBI) by telephone as soon as possible, to the U.S. Department of Homeland Security electronically, and to the U.S. Coast Guard in writing. These U.S. requirements apply to all such incidents that occur on board in U.S. territorial waters, or at sea or in another country’s territorial waters if the individuals involved are U.S. nationals. The U.S. FBI may assert criminal jurisdiction in all of these circumstances. Each of the countries visited, as well as the ship’s country of registry (Bermuda), may also assert jurisdiction and impose additional reporting requirements.

For missing persons or serious criminal incidents that occur within countries visited or their territorial waters, and for incidents within U.S. states, you may independently contact local law enforcement authorities. You may also contact the U.S. FBI or U.S. Coast Guard for incidents that arise at any time during the voyage. Princess encourages all guests to learn as much as you can about the local laws and customs of the places you will visit. Good resources are your library, your travel agents, and the embassies, consulates or tourist bureaus of the countries you will visit. In addition, keep track of what is being reported in the media about recent developments in those countries. Contact information for the FBI, U.S. Coast Guard and the National Sexual Assault Hotline is listed below. Locations of U.S. Embassies or Consulates in the ports visited and contact information for local law enforcement in these ports is listed on your stateroom's TV.

U.S. Federal Bureau of Investigation (FBI) Headquarters, Washington DC
(202) 324-3000
Visit FBI website

U.S. Coast Guard National Command Center
(800) 323-7233
Visit United States Coast Guard website

National Sexual Assault Hotline
Rape, Abuse & Incest National Network
(800) 656-4673
Visit RAINN website

Staying Healthy

The health and well-being of our guests and crew is our highest priority. There are several measures that meet or exceed standards which are currently in place to prevent and contain illnesses on our ships.

The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet. You'll also find hand sanitisers located throughout the ship for your use after washing your hands.

If you feel ill during your voyage, please immediately report to the medical center. All of our onboard medical centers hold the distinction of being the first and only facilities in the industry to be accredited to international healthcare standards.

Our onboard medical centers are staffed by full-time registered doctors and nurses. In addition to twice daily office hours, they are available 24 hours a day in the event of an emergency. Charges for medical services will be added to your shipboard account and you will be provided an itemised receipt to submit to your insurance company.

In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.

View the Healthy Cruising Video featuring Dr. John D'Arcy

Medical Assistance

Our medical centers are primarily intended to provide acute care for illness and accidents that may occur while on holiday and are not intended to provide long term care for patients with chronic illnesses or as a substitute for regular health care.

Our intention is to:

Provide quality maritime medical care for guests and crew members aboard our ships.
Initiate appropriate stabilisation, diagnostic and therapeutic maneuvers for critically ill or medically unstable patients.
Support, comfort and care for patients onboard.
Facilitate the timely medical evacuation of patients, if appropriate.

All our Medical Centers hold the distinction of being the first and only facilities in the industry to be accredited to international healthcare standards. Our onboard medical centers are staffed by full-time British registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Important: Charges for medical services will be added to your shipboard account and you will be provided with an itemised account to submit to your insurance company. All treatments are outside the scope of Australian Medicare, New Zealand ‘ACC’ or private health insurance and treatment is charged at private rates, including those incurred on Australian coastal cruises, therefore we strongly recommend you take out travel insurance. Verify with your insurer if your coverage applies outside Australia. Please contact our Customer Service team for information on our recommended travel insurance provider, or alternatively your Travel Agent can arrange a policy

Laundry Services

Take advantage of our onboard laundry, press-only and professional cleaning service for a nominal fee. All laundry is returned within 48 hours, or on the same day with our express service.

Full suite guests and Elite Captain’s Circle members also enjoy complimentary laundry and professional cleaning service, except for same day service, which carries a charge.

Launderette services may be impacted to adhere to the Health and Safety protocols set by the CDC.

For your convenience, Princess vessels have self-service launderettes where washers, dryers and laundry products are available for a negligible charge. You can conveniently purchase tokens with your Medallion. Please note that irons/ironing boards are available in the self-service laundry rooms. Ironing and using personal clothes steamers are not permitted in any stateroom. Although rare, on certain itineraries environmental regulations relating to the consumption of water may impact the operating hours of the launderettes.

Crew Appreciation

What is “Crew Appreciation”?
A crew appreciation is a daily amount added to your onboard account, which is shared among the many members of our crew in hotel, dining and entertainment throughout the fleet who help make your cruise experience special. The daily amount of the Crew Appreciation is based on stateroom category. Crew Appreciation only applies to cruises not departing from/returning to Australia.

Stateroom Category	Daily amount per guest
Interior, Oceanview and Balcony	$16
Mini-Suite and Reserve Collection	$17
Suites	$18

What if I am not satisfied and don’t want to pay the Crew Appreciation?
We are committed to meeting and exceeding guest expectations and pride ourselves in delivering excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. We strive to resolve any issues promptly. In the unlikely event you are dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation.

To learn more, see our Crew Appreciation and Service Charge Policy.

Gratuities on your Alaska cruisetour
Gratuities are not included during the land portion of your tour.

Gratuities are a personal matter and an expression of appreciation for genuine, personal service provided by knowledgeable and creative professionals. Here are suggested ranges (in US dollars) to assist you in determining what gratuity amount is appropriate:

Service	Gratuity
Sea Days:	Average 15% gratuity for server
Driver guides, train staff and Land Excursion Guide	$1.00 (half day of service per person) $3.50 (full day of service per person)
Escorted Tour Director	$5.00 – $7.00 (per person, per day)

Please extend any gratuities on an individual basis, not as a group. Gratuities may vary by program. Tips to the tour director and motorcoach driver have not been provided and should be rendered on a voluntary and personal basis. See the tour director to verify if additional tips are customarily rendered on your particular tour.

Onboard Currency

All prices onboard Coral Princess®, Majestic Princess®, and Grand Princess® cruises departing from and returning to Australia, one way Sydney to Auckland and vice versa and repositioning voyages from Asia to Australia and vice versa are in Australian Dollars.

Prices onboard all other Princess Cruises ships including Princess cruises repositioning from USA to Australia (including sector on repositioning sailing Auckland to Sydney and vice versa) Regal Princess® repositioning from Europe/Asia to Australia and Diamond Princess® cruises departing from and returning to Japan are in US Dollars.

Cash expenses on your Alaska cruisetour
Unlike cruising, cashless travel does not apply on the land portion of your cruisetour. So make sure to have cash and/or a credit card and valid ID on hand.

Additional expenses will include and are not limited to meals at your lodge and elsewhere, room incidentals, shuttle services, laundry, non pre-purchased optional land excursions and gift shop purchases.

If you wish to charge meals, drinks or phone calls to your room, stop by the front desk upon arrival at your destination to establish credit.

Ship Deck Plans

We make it easy for you to get to know your ship, so that you can start your vacation on the right foot. With interactive deck plans and virtual tours, you’ll be able to see your ship before you board.

Learn more about your ship, and select the ship you’ll be sailing on.

Television Programming

Getting away from it all doesn't mean being out of touch. Every stateroom on Princess ships has its own TV set featuring our state of the art video on demand OceanView® system.*

A wide array of movies and tv programs are available on demand to watch at your convenience. We also feature a wide selection of favorite episodes of Discovery Channel programming. A large number of live sporting and entertainment events are available across our fleet. For more information on what might be available on your specific voyage, please feel free to contact Princess Guest Services prior to your voyage, or Guest Services once onboard. Closed captioning is available on all Princess ships; please check with Guest Services for information.

*Ship television programming is not guaranteed at all times due to the nature of satellite communications, which are subject to itinerary and possible disruption from weather patterns and various obstructions.

More Frequently Asked Questions

Pre-Cruise FAQ

Onboard FAQ

Post-Cruise FAQ

Cruisetours FAQ

Common Questions and Topics