Excursion Terms & Conditions
CONDITIONS. In selling tickets (including coupons or vouchers) or otherwise promoting or making arrangements for Excursions– whether for air, land or local water transportation; tours; sports or any other recreational activities; shore accommodations or meals or for any service, facility or activity other than onboard Princess’ cruise ships – Princess acts only as agent for the independent tour operator supplying such excursions or services. Participation by a passenger in Excursions is conditioned upon such passenger’s acceptance of the terms and conditions set forth in the Passage Contract contained in the Cruise Ticket, the Excursion Ticket and, depending on the activity, other documents which, among other things, expressly release Princess from any liability for such participation. Participation may also be subject to the independent tour operators’ own terms and conditions.
EXCURSION TIMINGS. Departure times for each tour will be listed on princess.com in the Cruise Personalizer. For Shore Excursions, they will also be listed on the Tour Order Form, which you will receive onboard. These have been published according to information from our Tour Operators, but are subject to change should the vessel’s arrival time at any port be delayed, or the itinerary for any particular excursion be amended. Please note that the time shown will be the time the last tour vehicle leaves the pier or hotel. Passengers are requested to report to the specified departure location (either onboard ship or shoreside) at the designated time, as delay on your part can interfere with the pleasure of your fellow passengers.
EXCURSIONS WITH LIMITED PARTICIPATION. Shore Excursions may be purchased in advance of your cruise departure or onboard ship on a first-come, first served basis. Many of our excursions have limited participation and reservation requests will be processed in the order received. When excursions are fully subscribed, additional requests will be placed on a waiting list in the order received. Land Excursions can not be waitlisted but we actively request more space wherever possible from our tour operators; if a tour is sold out we encourage guests to revisit the Cruise Personalizer at a later date and they can also check for more availability at the tour desks in our Alaska ports.
PERSONAL POSSESSIONS. Coats, wraps, umbrellas, cameras, handbags, traveling bags and similar personal articles remain at all times through the tour under the passenger’s custody and control. Be careful that you do not leave your possessions unattended at any time in the car or coach in which you are traveling.
PRICES. The prices for Excursions are subject to change without notice; are per adult, per child or in some cases per vehicle. Prices are confirmed at the time of booking. All quotations made include conveyance according to the itinerary and, where applicable, meals, refreshments, guides and entrance fees, unless otherwise stated. Children, other than infants in arms, will be charged full fare unless noted otherwise.
SHOPPING. Where possible, time for shopping has been allowed within the framework of some excursions. However, excursions are not primarily designed for shopping, and time allowed for this purpose may be limited.
EXCURSION CANCELLATION POLICY. If you have booked a shore or land excursion, You must cancel Your booking prior to the scheduled closing time printed on the Tour Order Form found in your stateroom. No refunds will be made for any excursion unless notice of cancellation is given before the closing time. For excursions involving hotel accommodations, flights and private vehicles the closing date is 30 days prior to sailing and no refund will be made after this date. For tours involving helicopter flights, you must cancel Your booking by 12:00 p.m. on the day after embarkation. Carrier cannot cancel any tour if it is past the closing time, nor will Carrier refund any excursion on which You choose not to go.
REFUNDS. No refunds can be made on any ticket, coupon or voucher unless notice of cancellation is given before the closing date indicated on the booking form for the excursions involved. The times when bookings will close will be published onboard. In the event of any excursion being canceled for reasons beyond our control, a full refund will be made. However, should any excursion have to be abandoned through force majeure or difficulties en route, the best possible refund will be arranged according to the circumstances. Land Excursions that were pre-reserved, charged and then cancelled due to weather or other operator approved cancellation will be refunded using the same credit card used to book your excursions. These refunds will typically be reflected on your credit card statement between 7-10 business days after cancellation. Tours booked while on your land tour are considered final at the time of purchase and are 100% non-refundable except in the case of a cancellation by the vendor.
TRANSPORTATION. Passengers should appreciate that standards of transport vary considerably throughout the world. Air-conditioned coaches are not available in many areas, and in some, local buses are the best available. Cars or taxis are also used at some ports where coach or bus transportation is not available or limited. Passengers wishing to travel with friends should all leave the ship together, as this will help the Tour Staff to allocate them space in the same vehicle. For the comfort of all passengers, smoking is prohibited aboard all sightseeing vehicles.
WITHDRAWAL OF TOURS. The Tour Operator reserves the right to withdraw any excursion through lack of demand and to make any alterations that they may deem advisable for the comfort of the passengers, bearing in mind the convenience and best interest of each group.
ECOLOGY & ENVIRONMENT. It is our policy to maintain a positive and proactive position in relation to the environment. We realize that there is much work to be done to achieve our company goals. To this end we are continually striving to increase awareness of any environmental issues that are likely to affect any of the excursions we offer. We work closely with our local agents to convey any environmental messages in our shore excursion programs and therefore ask you to support us in our efforts by respecting the cultures, customs and environmental issues of the various destinations we visit.