Your Travel Summary, an electronic version of the cruise ticket, is available online via the Cruise Personalizer®. The Travel Summary provides the following booking details and options:

• Cruise Summary
• Flights 
• Itinerary 
• Packages & Transfers (if purchased) 
• Important Notices 
• Pre-Reserved Shore Excursions 
• Lotus Spa Appointments 
• Special Services (if purchased by the passenger)

Click here to use our email request form to send your travel summary to your friends and loved ones. Don’t worry, we won’t spam or sell their email address.

Simply choose which passenger’s documents you wish to send, then enter the email addresses you want to send them to.

 

To provide greater peace of mind while you’re away from home, give friends and relatives the following information on how to telephone you. For all ships in the Princess Fleet, call 900-329-SHIP (900-329-7447) from the US or 900-565-2800. The 900 service can be used to call or fax the ship. Please include passenger name and cabin number to ensure quick delivery.

On select ships, passengers may use their personal mobile phones onboard while at sea in international waters. A compatible mobile phone and a service plan capable of roaming internationally with Maritime Communications Partners AS is required. Please contact your wireless service provider for availability and rates. For calls originating outside of the United States and Canada, the following numbers should be used, preceded by your country's International Direct Dialing (IDD) code and the new global ocean code 870. Please contact your long distance service provider for pricing. For example, if you would like to call the Ocean Princess in the Pacific Ocean from the United Kingdom, dial 00 870 331 050 510.

SHIP	PHONE NUMBER	FAX NUMBER
Caribbean Princess	331 042 310	331 042 314
Coral Princess	331 037 610	331 037 614
Crown Princess	331 050 010	331 050 012
Dawn Princess	331 043 710	331 043 712
Diamond Princess	331 040 410	331 040 414
Emerald Princess	761 118 498	761 118 494
Golden Princess	331 034 411	331 034 430
Grand Princess	331 032 720	331 032 711
Island Princess	331 038 410	331 038 414
Pacific Princess	331 050 410	331 043 913
Royal Princess	331 053 010	331 053 012
Ruby Princess	764 877 443	764 877 449
Sapphire Princess	331 040 510	331 040 514
Sea Princess	331 046 510	331 046 512
Star Princess	331 036 110	331 036 118
Sun Princess	331 043 810	331 043 813
Ocean Princess	331 050 510	331 050 512

Calls can also be charged to a credit card in both the US and Canada by dialing 877-656-7447. Visa,¨ MasterCard,¨ American Express¨ and Discover¨ Card (not Canadian) are all accepted. The cost for each call is $8.95 USD per minute or $11.95 CAD per minute and is subject to change without notice.

 

If you encounter unforeseen flight or weather-related delays on sailing day, we suggest you immediately advise an airline representative at the airport that you are a cruise passenger destined for sailing that day. Typically, airlines are able to arrange alternative flights at the airline counter for passengers to continue with their travel to the point of embarkation. It is the airline’s responsibility to make alternate flight arrangements resulting from a delay or cancellation.

In the event costs are incurred, you are responsible for out of pocket expenses. If you have purchased travel protection, costs incurred as a result of trip delay are likely to be covered by Trip Delay protection. Please ensure to keep all receipts for submission and contact your travel plan administrator for assistance and clarification.

If your delay involves missing the ship in the port of embarkation, you must immediately contact the En Route Desk to confirm that you will be permitted to join the vessel at the next port of call. In certain instance, you will not be permitted to join the vessel at the next port, if the late embarkation will result in a violation of the Passenger Vessel Services Act (PVSA).

Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. You may call us toll-free at 800-545-0008. This special number is operational only in the United States and Canada.

Outside of the United States and Canada you may reach us at 661-284-4410. Within Australia, use 13 24 88. Princess representatives are available to answer this emergency en route line from 
5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday.

After hours support is available in the event of “en route” delays. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Our representatives will record your new flight information into your booking record.

If your checked baggage is delayed or misdirected by a common carrier, immediately report this to the carrier. Once you arrive onboard, report this delay to the Passenger Services Desk, providing the claim number and bag description.

As a courtesy, the onboard staff will assist in following up with the airline; however, any costs incurred in forwarding the luggage to the ship is at the passenger’s expense. Passengers who have purchased travel protection should verify with their policy carrier regarding Baggage Protection, which may include baggage delay coverage. Please keep all receipts for submission and contact your travel plan administrator for assistance.

If you have purchased Princess Vacation Protection and Princess FlightChoice Air and experience a delay reaching your cruise or land package, and you require assistance booking flights, accommodations, and transfers, please contact On Call International toll-free at 866-509-7712, or from outside the U.S. or Canada call collect at 603-894-9386. Payment is required up front for these arrangements, but can be submitted to the plan administrator for reimbursement of eligible expenses after your trip. Once your new arrangements are confirmed, the representative at On Call International will contact the En Route Desk to provide us with the details.

IMPORTANT: The En Route numbers provided above are for unforeseen delays. If you have any other questions, please contact your travel agent. Princess is not responsible for any airline delays regarding Baggage Protection, which may include baggage delay coverage. Please ensure to keep all receipts for submission and contact your travel plan administrator for assistance.

 

Internet access is available on all Princess vessels through our 24-hour onboard Internet Cafe and wireless network -- which is available in select staterooms and various public areas including our world famous Piazzas.*

Use our state-of-the-art computer systems to access your web-based email account, or browse the Internet for world news, sports and stock trading. Or bring your wireless-enabled laptop and access the Internet through our onboard wireless network.

Passengers who subscribe to email services from an Internet Service Provider (ISP) are advised to verify that their ISP has a web-mail viewing site prior to sailing. Most major ISPs have websites that allow email access via a web browser using an email address and password.

Please contact the Internet Café Manager onboard for information regarding the charges that apply to Internet and wireless services and any other specific requirements.

Plus – Platinum and Elite Captain’s Circle members benefit from credit toward Internet Café packages while full suite passengers also enjoy complimentary Internet access.

* Available on select ships and may change without prior notice.

 

We have installed an advanced cellular network onboard our ships. This network will allow you to make as well as receive calls on your personal mobile phone. Mobile phone service will be available for use when the ship is at sea, in international waters. All charges will be conveniently billed to you by your mobile phone provider.

Your mobile phone provider must have a roaming agreement with Maritime Communications Partner AS (MCP) in order for you to use your phone with this service. Not all prepaid phones are supported. Your mobile phone must be able to roam internationally. BlackBerrys and other mobile data services may continue to receive messages while roaming on the ship’s network. For questions about your service or about pricing and billing, please contact your mobile phone provider’s customer service department prior to sailing.