Like so many facets of life, travel has been hit hard by recent events. It is with a heavy heart that Princess Cruises has made the extremely difficult decision to temporarily pause our global ship operations. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. You don’t need to take any action to receive the default compensation offer. You can find out details of your compensation by clicking the link that matches your sail date below.
All Cruises Sailing In and Out of Australia Departing September 19 – October 31, 2020
All Other Remaining Cruises Sailing through December 15
What is a Future Cruise Credit (FCC)? A Future Cruise Credit (FCC) is essentially a voucher for future travel. It has a monetary amount associated with it, and it is provided in lieu of a refund.
How long will it take to get my refund? We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems. Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page.
What if I cancelled a booking on a cruise that Princess is now cancelling? You can check the relevant cruise details on this page to see if you qualify for any additional compensation.
Can I use my FCC to pay for more than one cruise? Yes. If the amount of your credit is greater than the cruise fare of your new booking, you can apply the remaining FCC balance on additional future bookings up to the expiration date.
How will I know when my FCC is ready? We will automatically take care of it and email you when it’s done. You can also log into your My Princess account on princess.com to see your FCC balance.
If I make a new booking on princess.com, how do I activate my FCC? Do I have to call into the Contact Center? Once your FCC has been built, the website automatically applies the FCCs available when you input your name and address. You don't even need to sign on. The website will pull these credits for all the eligible names provided during the booking process, including guests 2, 3, 4, and the balance summary will show the FCC as a line-item credit. If you do not want the FCC applied, you will need to call the Contact Center to have it removed.
How are FCCs distributed across the guests on my booking? FCCs are given per person based on the cancellation fee calculated from your individual cruise or cruisetour fare.
What happens to my FCC if the booking I used it on cancels? The Future Cruise Credit will remain attached to your profile until it expires. If you cancel a booking where you used an FCC, it goes back to your profile, and you can re-use it before the expiration date. In the event the original FCC is expired, it will be reissued with a new expiration date.
If I have an onboard credit (OBC) from a Future Cruise Deposit (FCD) on a booking that is cancelled, will the OBC be honored on my next cruise? Yes, it will. In most cases, the original FCD will automatically be available to apply to your next cruise from your My Princess account. In the event an FCD had reached its expiration date since being applied, please contact our Customer Relations team to have the OBC reinstated.
If I have used my Princess Cruises Gift Card to pay for my cruise and opted for a refund, how can I receive it? (North American Guests Only) If you have your original Princess Cruises Gift Card, a credit will be added back to that card, so always hold on to your gift cards even after you fully use them. If you do not have the original card, contact Princess Cruises Gift Card Customer Service at firstname.lastname@example.org or 1-855-426-0168, and a new Princess Cruises Gift Card will be sent to you.