Princess Promise – We Make It Right
The promise of great service on your cruise vacation
We’re so confident about our service, if you’re not satisfied, we’ll make it right, or we’ll refund the value of that service. That’s the Princess Promise.
Your vacation time is valuable, so while we strive to provide exceptional service every time, if you raise a concern, we will make it right as soon as possible.
Crew members are empowered to resolve issues then and there, when they can, and will work with you to find a solution while sharing updates along the way. It’s easier than ever to communicate with crew, thanks to MedallionClass® innovation, which also enables more personalized service.