Guests who test positive for COVID-19 will not be permitted to board, together with their family members and close contacts, and should not travel to the ship.
If you, your family members, travelling companions or other close contacts are suspected of having COVID-19 and are not permitted to board, you are entitled to a 100% Future Cruise Credit.
Change fees and reasonable expenses related to shoreside medical care for COVID-19, shoreside quarantine and travel home for you and your immediate travel party will be covered by Princess if not reimbursable from medical insurance, travel protection plan or other responsible party.
Additionally, any shoreside meals will be covered through Princess by a per diem meal allowance. We will provide a dedicated Family Assistance liaison for care and logistical shoreside support and provide assistance opening insurance claims for those guests who purchased travel protection.
If you are unable to travel, our Family Assistance department will coordinate lodging, medical, and insurance support.
If you have purchased a travel protection plan through us, you and your traveling companion may make a claim for a refund under the trip interruption benefit instead of receiving the Future Cruise Credit.
Exceptions may apply for asymptomatic guests that have tested positive for COVID-19 in the 90 days prior to embarkation, but not less than 10 days prior to embarkation, and are fully recovered. Guests will need to provide a letter of recovery from their doctor and, laboratory test results that were taken at least 10 or more days prior to embarkation, and not older than 90 days.