Cruise Health™

Summer Sailings from UK — Questions & Answers

Updated 8 September 2021

Princess continues to work with the Government on our return to service in the UK. Check out our frequently asked questions for this summer's Seacation sailings from Southampton on Regal Princess and Sky Princess. Please note a different vaccination and testing policy has been introduced for sailings from 30 September to 3 November on Regal Princess, and 5 October to 5 November 2021 on Sky Princess, that fall outside of the Summer Seacation voyages. For more details, view FAQ for Autumn Sailings from UK.

Sailing on voyages from another port? View Frequently Asked Questions.

Before You Sail

  1. Are the Summer Seacations only available to vaccinated guests?

    Given the advanced progress of the UK vaccination programme, and strong expressed preference on the part of our guests for the Summer Seacation voyages, these sailings on Regal and Sky Princess are for UK resident COVID-19 vaccinated guests only. For these cruises the definition of “vaccinated” is a minimum of fourteen days following the second dose of the currently approved COVID-19 vaccines being administered and fourteen days following the recently approved single-dose Janssen COVID-19 vaccine being administered.

    All guests will be required to show proof of vaccination status at the terminal prior to boarding which will be checked against the guest’s photo ID. This can be printed or a digital format (a screenshot is fine) and must be an official certificate of vaccine status issued by your local health authority (e.g. NHS England). Please visit your relevant NHS or local health authority website for full details of how to obtain an official record of your vaccine status in advance of your holiday (please note that some authorities require up to 10 days to process applications to receive postal certificates). Guests in England can download the NHS app, register with their NHS number and photo ID and gain access to ‘Get your NHS COVID Pass’ – this allows you to download a PDF copy of your vaccine record and/or request to receive an offline copy by email. Alternatively, to prove your vaccination status you can show a screenshot of your vaccination details which appear below your unique 2D barcode within the app. This shows the details of each vaccination and the date given – please note that there are two different screens for vaccination 1 and 2. We are unable to scan the 2D barcode within the app; the teams at the terminal need to see the information shown below the 2D barcode which confirms the dates of vaccination. Please register for the NHS app well in advance of travel as NHS app accounts can take up to 14 days to approve. If using the app, in case of any connectivity issues we’d recommend taking a screenshot so that you can easily show this at the terminal.

    Please note that the record card that is given out at the time of vaccination will not be accepted as proof of your vaccination status. Unfortunately failure to provide proof of vaccination at the terminal will result in denial of boarding at your own expense.

    We also recommend guests follow the government’s advice of regular at home testing. If guests test positive within 14 days of departure, they need to call our Customer Contact Centre on 0344 338 8663 (local call charges apply) and not travel to the terminal. Guests will receive a Future Cruise Credit (FCC) to the value of the cruise and Princess Cruises will automatically refund any pre-cruise purchases.

    Please see the below useful links:

    • England
      We will accept the digital or printed version of the NHS England COVID Pass.
    • Wales
      We will accept the printed (or soon to be available digital) version of the NHS Wales COVID Pass.
    • Scotland
      We will accept the printed or digital version of the NHS Scotland vaccination status record.
    • Northern Ireland:
      We will accept the printed or digital version of the official Department of Health proof of vaccination document.
    • Jersey
      We will accept Jersey’s COVID Status Certificate distributed to all vaccinated islanders.
    • Guernsey
      We will accept Guernsey’s official proof of vaccination letter distributed to all vaccinated islanders.
    • Isle of Man
      We will accept the digital or printed version of the NHS England COVID-19 Pass.
    • Europe
      We will accept the EU digital Covid certificate.
    • Vaccine trials: Guests who have participated in an official UK Vaccine Trials
      We will accept the official letter distributed to all participants confirming Vaccine Trial status.
    • Armed Forces: We will accept documented record of vaccination from the armed forces.
  2. Why have you issued this guidance?

    Given the advanced progress of the UK vaccination programme and strong expressed preference on the part of our guests for this limited series of UK coastal cruises, these sailings on Regal and Sky Princess will be for UK resident COVID-19 vaccinated guests only.

    For all cruises departing Southampton this year, we will require all guests regardless of age to be COVID-19 vaccinated guests only. The definition of “vaccinated” is a minimum of fourteen days following the second dose of the currently approved COVID-19 vaccines being administered and fourteen days following the recently approved single-dose Janssen COVID-19 vaccine being administered.

  3. Will I need to have both doses of the vaccine before I can travel, or can I travel having received the first one?

    Given the advanced progress of the UK vaccination programme and strong expressed preference on the part of our guests for the Summer Seacation voyages, these sailings on Regal and Sky Princess are for UK resident COVID-19 vaccinated guests only. For these cruises the definition of “vaccinated” is a minimum of fourteen days following the second dose of the currently approved COVID-19 vaccines being administered and fourteen days following the recently approved single-dose Janssen COVID-19 vaccine being administered.

    All guests will be required to show proof of vaccination status at the terminal prior to boarding which will be checked against the guest’s photo ID. This can be printed or a digital format (a screenshot is fine) and must be an official certificate of vaccine status issued by your local health authority (e.g. NHS England). Please visit your relevant NHS or local health authority website for full details of how to obtain an official record of your vaccine status in advance of your holiday (please note that some authorities require up to 10 days to process applications to receive postal certificates). Guests in England can download the NHS app, register with their NHS number and photo ID and gain access to ‘Get your NHS COVID Pass’ – this allows you to download a PDF copy of your vaccine record and/or request to receive an offline copy by email. Alternatively, to prove your vaccination status you can show a screenshot of your vaccination details which appear below your unique 2D barcode within the app. This shows the details of each vaccination and the date given – please note that there are two different screens for vaccination 1 and 2. We are unable to scan the 2D barcode within the app; the teams at the terminal need to see the information shown below the 2D barcode which confirms the dates of vaccination. Please register for the NHS app well in advance of travel as NHS app accounts can take up to 14 days to approve. If using the app, in case of any connectivity issues we’d recommend taking a screenshot so that you can easily show this at the terminal.

    Please note that the record card that is given out at the time of vaccination will not be accepted as proof of your vaccination status. Unfortunately failure to provide proof of vaccination at the terminal will result in denial of boarding at your own expense.

    We also recommend guests follow the government’s advice of regular at home testing. If guests test positive within 14 days of departure, they need to call our Customer Contact Centre on 0344 338 8663 (local call charges apply) and not travel to the terminal. Guests will receive a Future Cruise Credit (FCC) to the value of the cruise and Princess Cruises will automatically refund any pre-cruise purchases.

  4. I have had a vaccine as part of a clinical trial, can I sail with you?

    Yes. If you have been a participant in a vaccine trial you are eligible to sail with us. You will need to show your letter sent to you by the Chief Investigator of each trial that confirms you were part of the vaccine trials. The UK Government have advised that these letters are currently being distributed to all participants in advance of the NHS app being updated by the end of July.

  5. What if I am exempt from receiving the vaccine?

    Any bookings for our new Summer Seacation cruises on Regal running from July 31 through to September 23, 2021 and on Sky Princess running from August 30 through to September 28, 2021 will be for UK resident COVID-19 vaccinated guests only.

  6. Will I still be able to travel if I choose not to have the vaccine?

    Any bookings for our new Summer Seacation cruises on Regal running from July 31 through to September 23, 2021 and on Sky Princess running from August 30 through to September 28, 2021 will be for UK resident COVID-19 vaccinated guests only.

  7. How will you check that I am fully vaccinated?

    It is our guest’s responsibility to ensure they comply with our current vaccination policy. You’ll be required to show proof of your vaccination status at the terminal prior to boarding.

    All guests will be required to show proof of vaccination status at the terminal prior to boarding which will be checked against the guest’s photo ID. This can be printed or a digital format (a screenshot is fine) and must be an official certificate of vaccine status issued by your local health authority (e.g. NHS England). Please visit your relevant NHS or local health authority website for full details of how to obtain an official record of your vaccine status in advance of your holiday (please note that some authorities require up to 10 days to process applications to receive postal certificates). Guests in England can download the NHS app, register with their NHS number and photo ID and gain access to ‘Get your NHS COVID Pass’ – this allows you to download a PDF copy of your vaccine record and/or request to receive an offline copy by email. Alternatively, to prove your vaccination status you can show a screenshot of your vaccination details which appear below your unique 2D barcode within the app. This shows the details of each vaccination and the date given – please note that there are two different screens for vaccination 1 and 2. We are unable to scan the 2D barcode within the app; the teams at the terminal need to see the information shown below the 2D barcode which confirms the dates of vaccination. Please register for the NHS app well in advance of travel as NHS app accounts can take up to 14 days to approve. If using the app, in case of any connectivity issues we’d recommend taking a screenshot so that you can easily show this at the terminal.

    Please note that the record card that is given out at the time of vaccination will not be accepted as proof of your vaccination status. Unfortunately failure to provide proof of vaccination at the terminal will result in denial of boarding at your own expense.

    We also recommend guests follow the government’s advice of regular at home testing. If guests test positive within 14 days of departure, they need to call our Customer Contact Centre on 0344 338 8663 (local call charges apply) and not travel to the terminal. Guests will receive a Future Cruise Credit (FCC) to the value of the cruise and Princess Cruises will automatically refund any pre-cruise purchases.

  8. What proof of full vaccination will be required?

    All guests will be required to show proof of vaccination status at the terminal prior to boarding which will be checked against the guest’s photo ID. This can be printed or a digital format (a screenshot is fine) and must be an official certificate of vaccine status issued by your local health authority (e.g. NHS England). Please visit your relevant NHS or local health authority website for full details of how to obtain an official record of your vaccine status in advance of your holiday (please note that some authorities require up to 10 days to process applications to receive postal certificates). Guests in England can download the NHS app, register with their NHS number and photo ID and gain access to ‘Get your NHS COVID Pass’ – this allows you to download a PDF copy of your vaccine record and/or request to receive an offline copy by email. Alternatively, to prove your vaccination status you can show a screenshot of your vaccination details which appear below your unique 2D barcode within the app. This shows the details of each vaccination and the date given – please note that there are two different screens for vaccination 1 and 2. We are unable to scan the 2D barcode within the app; the teams at the terminal need to see the information shown below the 2D barcode which confirms the dates of vaccination. Please register for the NHS app well in advance of travel as NHS app accounts can take up to 14 days to approve. If using the app, in case of any connectivity issues we’d recommend taking a screenshot so that you can easily show this at the terminal.

    Please note that the record card that is given out at the time of vaccination will not be accepted as proof of your vaccination status. Unfortunately failure to provide proof of vaccination at the terminal will result in denial of boarding at your own expense.

    We also recommend guests follow the government’s advice of regular at home testing. If guests test positive within 14 days of departure, they need to call our Customer Contact Centre on 0344 338 8663 (local call charges apply) and not travel to the terminal. Guests will receive a Future Cruise Credit (FCC) to the value of the cruise and Princess Cruises will automatically refund any pre-cruise purchases.

  9. Do children under the age of 18 need to be vaccinated in order to travel for the Summer Seacation voyages?

    Guests of all ages must meet the requirements of the Princess COVID-19 vaccination policy for the Summer Seacation voyages.

    For all cruises departing Southampton this year, we will require all guests regardless of age to be COVID-19 vaccinated guests only. The definition of “vaccinated” is a minimum of fourteen days following the second dose of the currently approved COVID-19 vaccines being administered and fourteen days following the recently approved single-dose Janssen COVID-19 vaccine being administered.

  10. My name registered with my doctor is different from the name on my booking / passport. Will you accept my proof of vaccination in my name registered with my doctor if this is different from the name on my booking / passport?

    To travel please ensure that the name detailed on your booking, passport and the one registered against your vaccination is the same. If this is not possible as you have perhaps recently got married or changed your name by deed poll, please bring your marriage certificate / deed poll document as evidence of your name change.

  11. What does this mean if I have already booked a holiday but haven’t yet had the vaccine?

    Any bookings for our new Summer Seacation cruises on Regal running from July 31 through to September 23, 2021 and on Sky Princess running from August 30 through to September 28, 2021 will be for UK resident COVID-19 vaccinated guests only.

    If you are unlikely to meet the Princess vaccine policy at time of departure, please refer to our Cruise with Confidence booking options.

  12. Why are you denying boarding for guests who require supplementary oxygen, medical ventilatory support or Dialysis?

    We are so sorry to have to make this change, but we need to follow new health protocols for the protection of everyone on board. If you are unsure or have concerns, we’ve produced a medical advisory note for you to discuss with your GP.

    Specifically to address each point:

    Supplementary oxygen (including via oxygen concentrator) – To comply with health and safety regulations there is a limit on board for how much Oxygen we can store. Unfortunately as we will be increasing our own supply of Oxygen on board we will be unable to carry additional supplies for individual guests.

    Mechanical ventilatory support (except for overnight CPAP for sleep apnoea, guests who only require overnight CPAP for sleep apnoea can travel) – The mechanical ventilators that we hold in the medical centre on board need to be retained for medical centre use, therefore we would not be able to support if the guests equipment fails.

    Dialysis – This requirement presents a time critical need for treatment, if we are not able to access replacement dialysis equipment/fluids if needed this brings about a significant risk to the guest.

  13. If I am denied boarding at the terminal, as I have failed to produce my proof of vaccine - will you reimburse my out of pocket expenses to that point and the cost of my travel home?

    There will be a Princess Representative on-site at the terminal to support any guests who are denied boarding. However, if you are denied boarding for failure to produce proof of being fully vaccinated at time of embarkation, any costs incurred will be at your own expense.

  14. Will crew be vaccinated?

    The vast majority of crew on board our ships are vaccinated already as we continue to work with the relevant authorities and have an extensive programme supporting crew being vaccinated in their home nation, in our home ports and on board ships. We will, of course, comply with all vaccination guidance set for international cruising. In addition crew undergo a strict testing and quarantine regime as well as regular testing during their time on board. Our protocols are subject to change, as we will continue to work with our experts and with government bodies to ensure all of our practices evolve in line with latest advice.

  15. What measures will be in place to help prevent the crew from exposing me to COVID?

    Proven health protocols are in place to protect the health and wellbeing of all guests and crew. Crew will undergo a strict testing and quarantine regime as well as regular testing during their time on board.

  16. Will I need a passport?

    Yes you will need a passport to travel on these new cruises, with a minimum of 6 months validity after your date of return.

  17. Do I need travel insurance?

    As part of terms and conditions it is mandatory for all UK guests to have suitable travel insurance cover in order to cruise with us. Travel insurance enables our guests to relax and enjoy their holiday with peace of mind that they are covered for most eventualities.

    This includes unforeseen incidents before their holiday, while travelling or while they are away. Typically, travel insurance covers cancellation of your holiday, stolen belongings and medical treatment. Insurance documents will be checked at the terminal and boarding will be denied, at guests’ own expense, for anyone without appropriate cover.

    We have partnered with Holiday Extras to offer cruise-specific cover for our holidays. When travelling with us, insurance must include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19.

    To find out more, visit www.holidayextras.com/princess or phone 0800 093 3070 and quote PRIHX.

  18. What proof of insurance do I need to bring with me?

    At the terminal you will be asked to confirm you have insurance. You may be asked for proof of your travel insurance so please be sure to bring either a printed or digital copy of your insurance documentation that confirms cover for the named travellers over the dates of travel. If we ask to see confirmation of insurance, we will be looking for a travel insurance document that names the travelling guests and confirms cover for the dates of the cruise. We will not be able to check for any specific details of the policy other than the name and valid dates of insurance. It remains your responsibility to ensure you are adequately covered based on our requirements and your personal needs.

  19. I’ve got travel insurance already, do I need cruise insurance?

    You will need to look in to the level of cover your travel insurance provides. Some bank accounts include travel insurance but the policies often offer limited amounts of cover. Standard travel insurance is generally meant for a land-based holiday and as such, won’t cover many of the elements of a cruise holiday.

    A cruise holiday requires more specialist cover, for example if there was a need to be medically evacuated at sea. The most important thing is to make sure you’ve told your insurer you are going on a cruise holiday. We have partnered with Holiday Extras to offer cruise-specific cover for our holidays. When travelling with us, insurance must include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19.

    To find out more, visit www.holidayextras.com/princess or phone 0800 093 3070 and quote PRIHX.

  20. What happens if I don’t declare pre-existing medical conditions?

    You run the risk of not being fully covered and having to pay for medical treatment which can be extremely costly. Emergency medical treatment can even be refused if you do not have the correct insurance, this includes failing to declare pre-existing conditions.

  21. What do I need to be covered for?

    Make sure your insurance provides full cover for:

    1. A cruise holiday
    2. The full length of the trip
    3. All of the destinations you are visiting – if in doubt, choose worldwide cover
    4. Ensure your policy includes cover for travel, cancellation and curtailment
    5. Declare any pre-existing medical conditions and read each policy thoroughly to make sure you have the cover you need
    6. Your insurance must include medical and repatriation cover of £2 million minimum that includes cover for emergency evacuations and medical expenses related to COVID-19.
  22. My policy doesn't talk about COVID. Do I need 'COVID Cover'?

    The majority of insurance policies are now explicitly stating they will cover medical expenses related to COVID. It is worth checking with your insurer if yours does not explicitly state this, but that would be unusual. Whilst some insurers provide 'COVID Cancellation cover' as an optional add on, this is not a requirement. Cover for medical expenses should you fall ill with COVID is, however, mandatory.

  23. I'm taking a Summer Seacation cruise this summer. My insurers will only cover £10k for UK holidays or cruising in UK waters?

    Regardless of the itinerary our ships will leave UK waters and so it's important you ensure you are covered for a minimum of £2m medical expenses should non-UK coastguard or medical services be used and for on board cruise ship medical costs. It's important to note that medical costs incurred on board are not covered by the NHS.

    If you are having difficulty finding this level of cover from your preferred insurer when stating UK as the region, we suggest you select European Cruise cover instead.

    Lower levels of insurance cover are typically designed for UK land based holidays and don't account for the potential for on board cruise ship medical costs or non-UK emergency expenses.

  24. I cannot get travel insurance / I wish to self-insure, can I still travel with you?

    As part of our health and wellbeing protocols it is mandatory for all UK guests to have suitable travel insurance cover in order to cruise with us. Travel insurance enables our guests to relax and enjoy their holiday with peace of mind that they are covered for most eventualities.

  25. Will I need to complete a health declaration before boarding?

    Yes, you should receive a notification to complete your health questionnaire from 24 hours before you embark the ship, using the MedallionClass app. You’ll be asked to complete the questionnaire before leaving home to begin traveling on your Summer Seacation, and then reconfirm your answers when arriving at the port.

    If you have any symptoms of illness, you will be separated from other embarking guests for secondary screening. Depending on the outcome of the screening, you and your traveling party may be denied boarding.

    During a medical screening, our medical staff will need to verify your health questionnaire answers, or any corrections, and then consider whether to permit you to embark.

    If you refuse to be tested or screened, or to follow the COVID-19 Protocols, you will be denied boarding and no refund or credit will be issued.

  26. Will I be required to have a pre travel COVID-19 test performed 72 hours prior to boarding the ship?

    To board the ship, guests will not be required to have a pre-travel COVID-19 test performed, however all guests will undergo testing at the terminal prior to board, the cost of which is complimentary.

  27. Are these new cruises going anywhere?

    Regal Princess will offer 14 UK voyages running from July 31 through to September 23, 2021. Sky Princess will offer eight UK cruises, running from August 30 through to September 28, 2021.

    Regal Princess and Sky Princess will offer scenic cruises and voyages with stops in UK ports-of-call including Liverpool, Belfast and Greenock, with itineraries ranging from three to seven nights.

  28. Why are you doing UK cruising?

    We know that everyone is looking forward to being able to go on holiday once again, and while international travel remains uncertain, these new cruises mean that UK residents can take a well-deserved Summer Seacation here in the UK on our MedallionClass ships

  29. I am not a resident of the UK can I book one of these cruises?

    Summer Seacations voyages are only open to UK, Ireland and Common Travel Area residents.

  30. I live in the Channel Islands/Isle of Man and I am classed as a UK resident, can I book one of these cruises?

    The Channel Islands and the Isle of Man are part of the common Travel Area and we will welcome them on our UK Summer Seacation voyages.

  31. I am not a resident of the UK can I book one of these cruises?

    The Summer Seacation voyages are only open to UK, Ireland and Common Travel Area residents.

  32. I am a UK resident, with a UK address, but have an international passport, can I still travel on these cruises?

    Guests who are UK residents with a UK address, but hold international passports are able to travel.

  33. Can I book two UK Summer Seacations back to back?

    Guests will require a seven day gap between any of the Summer Seacations. Back to back bookings will not be available.

    This seven day gap also applies to cruises booked with our sister brands Cunard and P&O Cruises, along with other cruise companies.

    As the COVID-19 situation evolves our accompanying health protocols are under constant review. Therefore, to ensure we continue to maintain the highest levels of approach, we want to ensure that as we return to sailing each new voyage operates with all guests boarding for the first time, in line with these protocols.

  34. Can I book on Regal then disembark and embark on Sky or vice versa?

    Guests will require a seven day gap between any of the Summer Seacations. Back to back bookings will not be available.

  35. Why are the voyages being sold on guarantee basis only?

    In order to ensure that we can effectively manage the capacity on board for our initial return to service, all Summer Seacation voyages will be bookable under a Guarantee basis. Booking under a Guarantee Basis means that you are guaranteed a cabin on the grade you have booked, or higher, at no additional cost however this can be allocated anywhere onboard the ship and is not allocated at the time of booking.

  36. When you allocate staterooms will you take into consideration that we have booked as a party?

    In order to ensure that we can effectively manage the capacity on board for our initial return to service, all Summer Seacation voyages will be bookable under a Guarantee basis. Booking under a Guarantee Basis means that you are guaranteed a cabin on the grade you have booked, or higher, at no additional cost however this can be allocated anywhere onboard the ship and is not allocated at the time of booking.

    This therefore means that we are unable to guarantee that you will be allocated a stateroom close to your travelling party.

  37. How do I get to Southampton?

    Guests will need to make independent travel arrangements to/from Southampton.

  38. How do I book my car parking?

    For all cruises departing from Southampton, Cruise and Passenger Services offer secure, valet parking; this specially arranged service is approved by Princess Cruises and is the only valet car parking in the port of Southampton.

    Special rates have been negotiated for the Summer Seacations, for quotes and to make bookings please visit - https://www.cruiseparking.co.uk

  39. Will we have to collect our Ocean Medallion at the terminal?

    Yes, your medallion will be presented to you when you arrive at the terminal for embarkation

  40. Do I still get my loyalty benefits on these voyages?

    Yes all loyalty benefits will be delivered on these cruises.

Embarkation

  1. Will arrival times be assigned to guests?

    We’re requiring all guests, no later than midnight before their sailing date, to complete online check-in and select an arrival time using the MedallionClass app.

    You must arrive within your selected time to maintain physical distancing during the check-in and boarding process.

  2. What if I arrive at the terminal before my assigned time?

    If you come to the terminal before your arrival time, you will be asked to wait away from the terminal until you are permitted to enter during your specified arrival time.

  3. How does priory boarding work for Elite/ Platinum and Suite Guests?

    All guests will be required to select their embarkation time and complete all the testing steps. Once these steps have been completed, our Elite/ Platinum and Suite guest’s will receive priority boarding. Please note that the priority will not be available at the testing site or upon completing the health questionnaire.

  4. Will testing be carried out at the terminal?

    All guests will be required to undergo testing (complimentary in the price of your holiday).

  5. If arriving by car with parking booked

    To start your Princess Cruises holiday check-in, if arriving by car you will need to arrive via dock gate 20 and head to our drive-through COVID-19 testing centre (complimentary in the price of your holiday) adjacent to Mayflower Cruise Terminal, Herbert Walker Avenue, Southampton SO15 1HJ. The testing centre is accessed via West Bay Road. Look for signs directing you to the prenetics testing site. You will head to your embarkation terminal after you have completed the drive-through testing at Mayflower Cruise Terminal. Don’t worry, we will have staff on hand to guide you through. Please arrive at your allocated time. Please have your health declaration confirmation, travel insurance and vaccination statuses available as these are checked for all guests.

  6. If arriving by another means

    If arriving by coach, on foot, by taxi or being dropped off by friends or family, to start your holiday please proceed directly to your ship’s departure terminal. Please arrive at your allocated time. Please have your health declaration, travel insurance and vaccination statuses available as these will be checked for all guests. Once these checks have been satisfied, you’ll enter the walk-through terminal testing centre where you’ll have your COVID-19 test (complimentary in the price of your holiday). Don’t worry, we’ll have staff on hand to guide you through.

  7. If I am denied boarding at the terminal for failure to produce my proof of vaccine, will you reimburse my out of pocket expenses and the cost of my return home?

    There will be a Princess representative on-site at the terminal to support any guests who are denied boarding. However, if you are denied boarding for failure to produce proof of being fully vaccinated at time of embarkation, any costs incurred will be at your own expense.

  8. What if I test positive for COVID-19 at the terminal on embarkation day?

    Guests who test positive for COVID-19 will be denied boarding, If you, your family members, travelling companions or other close contacts are suspected of having COVID-19 and are denied boarding, you are entitled to a 100% Future Cruise Credit.

    Change fees and reasonable expenses related to shoreside medical care for COVID-19, shoreside quarantine and travel home for you and your immediate travel party will be covered by Princess if not reimbursable from your travel insurance.

  9. I am unable to have a COVID test / nasal swab due to medical reasons, can I still sail?

    For the Summer Seacation voyages pre embarkation COVID-19 tests will be required at the terminal for all guests age 6 years and over and will be included within the price of your holiday.

  10. What happens if I fail the Health Declaration that I have to complete prior to the cruise?

    If you or a member of your household receive a positive COVID-19 test within 14 days of departure or are not permitted to travel following completion of the Health Declaration questionnaire you will be denied boarding but we’re pleased to say you’ll receive a Future Cruise Credit (FCC) to the value of the cruise and we will automatically refund any pre-cruise purchases made via CP/ Ocean If you were part of a linked booking, your friends or family would also be able to opt for the FCC and refund for purchases made. If your cruise is part of a wider holiday package booked through a tour operator please contact your tour operator for information relating to their policies in place should you be denied boarding.

  11. If I receive an FCC because I fail the Health Declaration that I have to complete or if I am denied boarding due to a positive COVID test, how long will my FCC be valid for?

    The FCC can be used on any new Princess Cruise booking made, and will be valid for 2 years from the date of issue.

  12. Given the new NHS guidance, why are close contacts not permitted to travel on your ships?

    We are aware of the new NHS guidance for close contacts which states that there is no longer a need to self-isolate if you have completed your vaccination course. However, the framework of approved protocols for cruise ships differs slightly to that on land, and the protection of the health and well-being of all guests and crew is our priority. Therefore, if you are identified as a close contact of someone who tests positive for COVID-19 prior to boarding, you unfortunately will not be able to travel. If this happens, so you have the opportunity to travel at a later date, you will receive a non-refundable Future Cruise Credit (FCC) to the value of the cruise. This FCC can be used on any new booking made, is valid for two years from the date of issue and is not ABTA or ATOL protected. We will automatically refund any pre-cruise purchases.

Onboard Experience

  1. Will I have to wear a face mask?

    Whilst we always recommend masks indoors, masks are required at the following locations: In lifts, retail shops, the casino, designated entertainment venues and prior to being seated in all dining areas. Masks are also required during embarkation, disembarkation and when going ashore, in keeping with local guidelines.

    Certain entertainment venues will be designated as “Sip and Cover” venues where you must wear a mask that covers your nose and mouth except while drinking.

    We’d always recommend guests wash their mask daily and choose a good quality, ideally medical grade, standard.

  2. Are face shields classed as a mask?

    Please note that visors and face shields will not be accepted as a substitute for a face mask.

  3. Do we have to social distance?

    We recommend physical distancing indoors and out, whether you’re on board or ashore.

  4. Why will you have all these protocols in place when measures like wearing face masks and social distancing have been lifted on land in the UK from 19th July 21?

    Our protocols have been developed with guidance from global medical and public health experts and scientists as well as UK Government agencies and are designed to protect everyone on board while we continue to deliver memorable holidays.

    We want to give all guests the reassurance that a cruise is above all an amazing holiday and one which will have their health protection at its core.

    In addition we will always comply with the relevant guidance in the countries we visit, as well as our own industry (CLIA) and corporate standards.

  5. Will you be sailing at full capacity?

    We will initially be reducing the number of guests on our UK Summer Seacation cruises following our pause in operations to enable a smooth return to service.

  6. Will I still be able to enjoy the buffet?

    Yes, only now we will also have our teammates serving you at some stations. Tables will be cleaned and sanitised upon each table use.

  7. How will I be able to make a dining reservation?

    Guests will be able to reserve dining times for our main dining rooms and specialty restaurants through Dine My Way in the app, to support the best control flow and guest capacity.

  8. Can I dine with friends / family travelling in another cabin?

    You can dine with guests travelling in other cabins if you wish to but please note, shared tables will only be available when requested, otherwise you will have a table to yourself.

  9. Will you have hand washing and/or sanitising stations at dining venues?

    Yes, you’ll be required to wash or sanitise your hands upon entering and exiting food service areas. Crew members will monitor compliance, especially during peak service times. At the entrance of all food and beverage outlets, either hand washing stations or hand sanitise dispensers will be available and regularly replenished.

  10. What enhanced health protocols will you have in dining venues?

    Guests will reserve their dining times through Dine My Way in the MedallionClass app to best control flow and capacity. Single use paper menus will be presented. Additionally, guests will be able to see what’s offered in our main dining rooms and specialty restaurants digitally through Dine My Way, QR code, and on stateroom televisions.

    Enhanced sanitation practices will be always in place, including the sanitisation of chairs, armchairs and tables after each guest use. Individually wrapped cutlery will be provided in the buffet.

  11. Can I still order room service?

    Yes, room service will be available for guests. Menus will be available through OceanNow and on stateroom television. Pre-orders for breakfast are also available through the use of a stateroom breakfast card.

  12. Will I still be able to enjoy guest performers, musicians and the like during my cruise?

    Yes, we will feature production shows, singers, comedians, musicians, lecturers, arts and crafts, bingo, classes, presentations and entertainment staff as a part of your onboard experience.

  13. Will you still host dancing, karaoke and other group events?

    Karaoke, singing groups, The Voice of the Ocean, behind-the-scenes tours, Captain’s Champagne Waterfall, and group renewal of vows will not be available during these cruises; however nightclubs and dancing will be available.

  14. What enhanced health protocols will you have in the casino?

    Our Casino will resume with enhanced and frequent sanitation of all high-touch surfaces, including table game positions, slot machines, and cashier areas. Smoking will be permitted in the Casino and within our designed Cigar/Cigarette lounges.

    Casino dealers will wear Personal Protective Equipment including face masks.

  15. How will you enhance health protocols in the shops?

    We’ll remove all cosmetic testers from the shop floor and instead offer sampling with disposable applicators in one-on-one consultations.

    During these cruises, guests won’t be able to try on clothing for sale in the retail shops and paper receipts will not be provided, but will be available on the guests’ digital folio.

  16. Will you still be able to offer lotus spa services?

    Yes, onboard spa operations and services will be offered on these cruises, but amenities may require reservations and capacity may be limited.

    Services including haircuts, manicures and massages will be available for guests to reserve. All stations, treatment rooms, and other high touchpoints will be sanitised frequently and after each use.

  17. Can I still use the fitness centre?

    Yes, the fitness center will be open. Reservations may be required.

    We encourage you to perform high-intensity exercise outdoors, when possible, and will offer outdoor fitness classes when we can.

    Please also be sure to bring your own water bottle to keep yourself hydrated during your workout.

  18. How will you sanitise the fitness centre equipment?

    We’re implementing enhanced cleaning and sanitation protocols for the gym, with a focus on frequently touched surfaces. We’re requiring guests to clean the equipment after each use, with product disinfection wipes located nearby. Team members will monitor the gym to make sure this happens, as well as clean all equipment regularly.

  19. How will our staterooms be cleaned?

    There will be reduced interaction between guests and housekeeping staff. A reduced verbal introduction will be delivered from outside your stateroom upon arrival, and we encourage you to call your steward or, better yet, use OceanNow in the MedallionClass app to request any needed services remotely.

    cruise), and the set-up, cleaning and disinfection will need to be completed when you’re out of your stateroom. Housekeeping and maintenance staff will wait to enter a stateroom for cleaning and maintenance for at least 15 minutes after guests have left it, unless services are required immediately.

  20. Will there be a formal night on the Summer Seacations?

    We will be having a ‘dress to impress’ night across all our Summer Seacation voyages as we understand that this is a highlight for many of our guests.

  21. Will the swimming pools be in use?

    Yes, the pools will be in use but will be subject to limited numbers of swimmers (will vary according to ship/pool size) and we request that you maintain social distancing in and around the pool where possible.

  22. Will I be able to get duty free?

    The shops will be open to guests and in line with government guidelines at the time of sailing.

    Any purchases during our UK Summer Seacation cruises will be subject to UK tax.

    Guests always have the option of ordering items through OceanNow in the MedallionClass app for delivery wherever they are on board.

  23. Can I get married on board?

    Weddings will not be available for the Summer Seacation voyages.

  24. Will I be able to purchase a Renewal of vows package?

    Renewal of vows will not be available for the Summer Seacation voyages.

  25. Will you have a Muster drill on embarkation?

    With Ocean Medallion we have now been able to remove the need to invite guests to their muster station, you can now watch all the thorough safety information through a video in your stateroom or your device any time before the ship departs on embarkation day. You can then visit your Muster Station during the selected hours prior to sailing and check in via your medallion with a crew member.

Health and Safety

  1. What are your enhanced health protocols?

    All guests and crew will be required to follow enhanced health and wellbeing measures to protect everyone on board on these cruises. These have been developed with guidance from our global medical and public health experts and scientists, and in close coordination with UK Government agencies.

    In line with our requirement that crew wear face masks on board. Guests are required to wear a face mask in crowded spaces, with no exceptions, in specific areas including the terminal, lifts, retail shops, the casino, designated entertainment venues and prior to being seated in all dining areas. Masks are also required during embarkation, disembarkation and when going ashore, in keeping with local guidance.

    We want to give all guests the reassurance that a cruise is above all an amazing holiday and one which will have their health protection at its core.

    Enhanced sanitation measures and social distancing will also be in place.

    Crew will undergo a strict testing and quarantine regime as well as regular testing during their time on board. These protocols are subject to change, as we will continue to work with our experts and with government bodies to ensure all of our policies evolve in line with latest advice, with our primary focus always being to protect the health and wellbeing of our crew and guests and the communities we visit.

  2. What happens if I don’t follow the health protocols?

    Anyone who doesn’t comply with the onboard public health measures may be disembarked at the first available opportunity. Other consequences could include being denied service, required stateroom isolation and being banned from sailing in the future.

    If you are non-compliant, no refund of the cruise fare for unused cruise days or travel expenses (if flying home) will be covered.

    If your travel party is impacted and/or they are required or voluntarily choose to leave with you, the same policies will apply to them: there will be no refund of cruise fare for unused cruise days or coverage of travel expenses home.

  3. How can I safely make an appointment with the Medical centre?

    You can request non-urgent appointments by phone or through CrewCall Chat using the MedallionClass app. We’ll use an electronic appointment system to schedule arrival times for non-urgent outpatient consultations. This will avoid congregation of patients in the Medical Center and allow the medical staff to pre-determine the best location for the consultation, including in-stateroom consultation.

    Anyone suspected of COVID-19 will be assessed and treated in their staterooms whenever possible with all medical first responders wearing full PPE. Medical staff will arrange safe transfer of any unwell individuals to the ship’s Medical Center if additional treatment is required that cannot be provided in the stateroom. Onboard COVID-19-related medical center care and suspected case testing will be free of charge.

  4. If I have COVID-19 symptoms, will I need to be isolated?

    Yes, anyone reporting or exhibiting COVID-19 symptoms will be reviewed by the shipboard medical staff and tested for SARS-CoV-2 (the virus that causes COVID-19). COVID-19 cases will be assessed and treated either in their stateroom, or in a designated area of the Medical Center in a single occupancy ward.

    Positive cases that do not require admission to the ship’s medical center, or medical disembarkation, will most likely be moved to a different cabin for the duration of their isolation.

    If you, your family members, travelling companions or other close contacts are quarantined or medically isolated during your voyage as a result of a positive COVID-19 test or are suspected of having COVID-19, you are entitled to a 100% Future Cruise Credit for missed cruise days, including time in quarantine, for you, your travel party, and any confirmed close contacts, if any of you test positive during your cruise.

  5. Will testing for COVID-19 be available on board the ship?

    Yes, all ships will have access to COVID-19 viral testing capabilities, including SARS-CoV-2 RT-PCR, RT LAMP and antigen tests. Protocols for testing for SARS-CoV-2 will be based on expert recommendations, including CDC testing guidance. Onboard COVID-19-related medical center care for positive or suspected COVID-19 cases will be free of charge.

  6. How will you mitigate and manage COVID-19 cases on board?

    We have created an extensive response plan in consultation with leading medical experts and advisors to provide overarching guidance on our approach to health and safety in a world where COVID-19 continues to be managed.

    Our plan includes graduated responses based on the overall transmission risks to those on board if a case of COVID-19 is suspected or diagnosed. Direction will be determined by a joint shipboard and shoreside team that will consult with health authorities, and clinical providers as necessary. We have also made arrangements with local port, health and transportation authorities to support our vessels should it become necessary.

    In addition to the onboard Medical Center, the shoreside Health Operations Center is staffed 24/7 by our team of dedicated medical and public health professionals.

  7. Will the medical centre have special enhancements to manage COVID-19 on board?

    Every ship has dedicated medical staff (Doctors, Nurses, etc.) operating ship medical centers to serve guests and crew on board.

    They are informed on the latest COVID-19 scientific status and trained on all relevant COVID-19 procedures.

    We’re enhancing our shipboard medical capabilities with the necessary staffing, medications, supplies, oxygen, equipment and procedures to triage and treat multiple COVID-19 cases across the full clinical spectrum including intensive care.

    We’ll also expand on board medical staffing roles to include staff responsible to oversee onboard aspects of public health and outbreak prevention and response.

    The medical staff requirements and equipment on each ship will meet or exceed the guidelines from the American College of Emergency Physicians (ACEP) Healthcare Guidelines for Cruise Ship Medical Facilities.

  8. I tested positive for COVID several weeks / months ago and Track and Trace have advised that I may still test positive for 90 days, can I sail?

    All guests are required to have a negative test result at the terminal to be able to sail, there are no exceptions to this. If you fail the first test which is a lateral flow you will be required to have secondary screening which includes a PCR test. If this test is positive you will be denied boarding.

Shore Visits & Excursions

  1. Will I be able to go ashore?

    In accordance with health authority guidelines, fully vaccinated guests may choose to explore destinations independently, and should comply with all local guidance relating to social distancing and face masks.

    You can pre-purchase shore excursions through Cruise Personalizer at princess.com or on board using the MedallionClass app, digital portals, or stateroom TV, subject to availability and capacity restrictions. You must follow all COVID-19-related requirements, including social distancing and mask-wearing, and stay with your cruise companions for the entire excursion. There could be additional restrictions based on local conditions. If your shore excursion is cancelled by the company or the tour operator, or if you are denied from joining the tour, your shore excursion payment will be credited to your on-board account.

    If you or any members of your party refuse to comply with our COVID-19 policies and procedures, you won’t be allowed to board the ship after going ashore. We may also take other steps that, in our sole discretion, we feel are necessary to protect the health and safety of our guests and team mates. If this happens, you won’t be entitled to a refund, credit or compensation of any kind and will be responsible for all costs and fines, including (without limitation) travel expenses.

  2. What measures are in place for tour operators on shore excursions?

    Tour guides, escorts and transport staff are expected to maintain and monitor physical distancing and are required to wear masks at all times. Staff is trained in these health precautions and will monitor excursions for symptoms of COVID-19 and take appropriate actions. All tours will have a Shore Excursion Transport Response Kit, must report staff illness to the ship and apply self-isolation if symptomatic.

    All vehicles must adhere to cruise line and/or local government capacity limitations, whichever is stricter. All individuals, including drivers and tour guides, must wear masks during the tour. Frequently touched surfaces on vehicles will be cleaned and disinfected before the excursion groups arrive, during long stops and in between each group.

    Cleaning and disinfection of all guest venues that follows COVID-19 protocols will be performed prior to guest arrival as well as in between groups, with frequent attention to hand contact and high traffic areas. All equipment, such as gloves, safety helmets and life jackets, will be fully sanitized before each use. All locations will implement adequate physical distancing, which may differ for guests based on local regulations.

    PLEASE NOTE: These protocols are subject to change as further details are established. They may be updated in accordance with guidance from public health authorities.