Cruise Health™

Frequently Asked Questions

Updated June 17, 2021

Princess continues to work with the United States Centers for Disease Control and Prevention (CDC) on finalizing onboard health protocols. We are awaiting further guidance for our return to service and will communicate these final updates to our guests. Below are frequently asked questions on the protocols currently planned for voyages sailing from Seattle, Los Angeles, San Francisco, and Ft. Lauderdale.

Before You Sail

Yes. These cruises are available for guests who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination, in accordance with CDC guidelines.

Proof of COVID-19 vaccination and the dates given will be required (approved forms of evidence will be confirmed closer to time of departure) and will need to be shown at the terminal prior to boarding. Failure to provide this evidence will result in denial of boarding.

There is no age restriction on this series of cruises but guests of all ages must be fully vaccinated. 

If you are unlikely to be fully vaccinated at the time of departure, please refer to our Book with Confidence Policy. 

Guests should always ensure they understand all requirements to travel from their home country and the destinations they plan to visit. Details continue to be updated regularly and official websites and apps developed by government agencies and tourism ministries are the recommended resources. 

Acceptable vaccines are those that have an emergency use authorization from the U.S. Food and Drug Administration (FDA) or will have received emergency use listing from the World Health Organization (WHO).

It is our guests’ responsibility to comply with our current Princess vaccination policy.

Prior to the cruise departure, using the MedallionClass app, guests will be required to attest that they will be fully vaccinated at time of embarkation. This means completing all required doses of a COVID-19 vaccine series at least 14 days before embarkation. Guests should be ready to show original proof of vaccination at cruise check-in.

The original proof of vaccination should clearly show the guest’s name on the vaccination card matching their photo ID, the dates of vaccine doses (final dose must have been received at least 14 days prior to the beginning of the cruise), and the name of facility administering the vaccination. Alternative proof may be required if there are questions and concerns about the submitted proof of vaccination.

Failure to provide this evidence will result in denial of boarding. Information provided will be subject to our privacy notice on princess.com, and shared only as needed with Princess personnel, third parties or local health authorities as part of screening and embarkation-related health protocols.

The following formats are acceptable proofs of full vaccination: COVID-19 vaccination card (original card only; no photocopies accepted), digital COVID-19 certificate (QR code acceptable); or record of COVID-19 vaccination from a healthcare provider including original digital email notification, personal electronic health record, or government Immunization information system (IIS) record.

The following identifiers for the proof of full vaccination should include your first and last name, a patient identifier such as date of birth, medical record ID, or government ID, type of vaccine (manufacturer), date of all doses administered, lot number, if available, and healthcare professional or clinic site name. The proof of full vaccination must show that your final dose of vaccine was received at least two weeks (14 days) prior to the beginning of the cruise. Alternative proof may be required if there are questions and concerns about the proof of vaccination you produce. During check-in at the terminal, you will be required to show full proof of vaccination. If you are unable to produce the described proof of vaccination, you will be denied boarding without refund, credit or compensation of any kind.

In accordance with CDC directives, guests on board these cruises are required to be fully vaccinated. It is our intention to accommodate guests on a case-by-case basis who are entitled to special accommodation under applicable laws, to the best of our ability. This is subject to the CDC guidelines for the maximum number of unvaccinated guests on board at any given time.

In accordance with CDC directives, all unvaccinated guests must follow these COVID-19 protocols:

  • show proof of a negative pre-travel COVID-19 Rt-PCR test performed 72 hours prior to sailing
  • have an embarkation day COVID-19 test performed at the terminal
  • have a COVID-19 test performed prior to disembarkation
  • wear a face mask at all times in doors, in accordance with health authority requirements. A face mask will be required during embarkation and disembarkation, spa treatments, approved shore excursions, medical center visits, and any indoor locations in crowded settings. Exceptions include temporarily, while eating and drinking, when inside your own stateroom or balcony, when performing high-activity exercise outdoors, physically distanced from others, outdoors when physical distancing can be maintained, and when in the pool
  • maintain physical distancing of 5 ft (1.5 meters) indoors and 3 ft (1 meter) outdoors from other people outside your travel group, including at dining locations
  • guests will only be permitted to go ashore through shore excursions sold by or through Princess using tour operators who comply with our COVID-19 protocols. Self-exploration or participation in shore excursions not sold through or operated by Princess will not be permitted.

If you refuse to be tested or screened, or to follow the COVID-19 Protocols, you will be denied boarding and no refund or credit will be issued.

Anyone who doesn’t comply with the onboard public health measures may be disembarked at the first available opportunity. Other consequences could include being denied service, required stateroom isolation and being banned from sailing in the future. If you are non-compliant, no refund of the cruise fare for unused cruise days or travel expenses (if flying home) will be covered. If your travel party is impacted and/or they are required or voluntarily choose to leave with you, the same policies will apply to them: there will be no refund of cruise fare for unused cruise days or coverage of travel expenses home.

Given the above CDC directives for unvaccinated guests, if you feel you need to change your plans, please refer to our Book with Confidence policy for cancellation options.

Yes, in accordance with CDC guidance, we may deny bookings and boarding of any guests who are unable to wear a mask or require supplemental oxygen or dialysis.

Please understand the health and safety of you and all our guests and crew is our top priority, and we take these measures to honor that commitment.

Crew vaccinations will be in accordance with CDC guidelines.

Guests are required to bring all necessary travel documents such as passports (with a minimum of 6-months validity after your date of return), visas, proof of citizenship, re-entry permits, or minor's permissions.

Requirements may vary based on guest's nationality, as specified in Travel Document Requirements.

Given the current global travel and health environment, all booked guests are strongly encouraged to purchase travel insurance prior to departure.

For eligible guests, Princess Vacation Protection provides a broad range of benefits, including for COVID-19-related expenses, subject to the plan terms. Guests can also purchase third-party travel insurance as well and should check with the provider for specific details on their coverage terms and policies.

Yes, you may arrange your own transportation to the port; however, you must arrive within your selected time to maintain physical distancing during the check-in and boarding process.

If you come to the terminal before your arrival time, you will be asked to wait away from the terminal until you are permitted to enter during your specified arrival time.

Yes, you may book lodging at your own discretion, following local guidelines. Guests must fulfill all requirements for pre-cruise testing however and post-cruise as the destination requires.

Guests should check for the latest requirements on the destination official government websites to understand what documents and tests may be required upon arrival.

Yes, you should receive a notification to complete your health questionnaire from 72 hours before you embark the ship, using the MedallionClass app. You’ll be asked to complete the questionnaire before leaving home to begin traveling on your vacation, and then reconfirm your answers when arriving at the port.

If you have any symptoms of illness, you will be separated from other embarking guests for secondary screening. Depending on the outcome of the screening, you and your traveling party may be denied boarding.

During a medical screening, our medical staff will need to verify your health questionnaire answers, or any corrections, and then consider whether to permit you to embark.

If you refuse to be tested or screened, or to follow the COVID-19 Protocols, you will be denied boarding and no refund or credit will be issued.

The results of any COVID-19 tests, and information provided on the health declaration will be subject to Princess Cruises Privacy Notice, and shared only as needed with Princess personnel, third parties or local health authorities as part of screening and embarkation-related health protocols.

To board the ship, fully vaccinated guests will not be required to have a pre-travel COVID-19 test performed, though vaccinated guests who have travelled internationally within the last 14 days may be required to be tested for COVID-19 at the terminal.

Guests who travel internationally should always ensure they understand all entry and airlines requirements to travel from their home country and the destinations they plan to visit, including where health authorities may require pre-travel COVID-19 testing. Details continue to be updated regularly; official websites and apps developed by government agencies and tourism ministries are the recommended resources.

Embarkation

We’re requiring all guests, no later than midnight before their sailing date, to complete online check-in and select an arrival time using the MedallionClass app.

You must arrive within your selected time to maintain physical distancing during the check-in and boarding process.

If you come to the terminal before your arrival time, you will be asked to wait away from the terminal until you are permitted to enter during your specified arrival time.

There will be a Princess representative on-site at the terminal to support any guests who are denied boarding. However, if you are denied boarding for failure to produce proof of being fully vaccinated at time of embarkation (final dose must have been received at least 14 days prior to beginning of the cruise), any costs incurred will be at your own expense.

Guests who test positive for COVID-19 will be denied boarding, together with their family members and close contacts who are not fully vaccinated.

If you, your family members, travelling companions or other close contacts are suspected of having COVID-19 and are denied boarding, you are entitled to a 100% Future Cruise Credit.

Change fees and reasonable expenses related to shoreside medical care for COVID-19, shoreside quarantine and travel home for you and your immediate travel party will be covered by Princess if not reimbursable from medical insurance, travel protection plan or other responsible party.

Additionally, any shoreside meals will be covered through Princess by a per diem meal allowance, we will provide a dedicated Family Assistance liaison for care and logistical shoreside support, and provide assistance opening insurance claims for those guests who purchased travel protection.

If you are unable to travel, our Family Assistance department will coordinate lodging, medical, and insurance support.

If you have purchased a travel protection plan through us, you and your traveling companion may make a claim for a refund under the trip interruption benefit instead of receiving the Future Cruise Credit.

Exceptions may apply for asymptomatic guests that have tested positive for COVID-19 in the 90 days prior to embarkation, and are fully recovered. Guests will need to provide a letter of recovery from their doctor and, laboratory test results that are not older than 90 days.

Onboard Experience

If you're sailing on one of these cruises, guests who are fully vaccinated can enjoy taking in a show, sharing a world-class meal, and other onboard experiences without wearing a mask or physical distancing. Ports will clean and disinfect frequently touched surfaces often and provide hand-sanitizing stations. They may also require mask wearing and physical distancing throughout the terminal. For your own protection, we may recommend wearing masks in crowded indoor spaces or while accessing select services. Unvaccinated guests will be required to wear a face mask at all times while indoors, in accordance with health authority requirements.

No. Masks should have two or more layers and be worn over the nose and mouth. Gaiters and bandanas are not allowed. Face shields are only permitted when used in addition to a mask.

Yes, only now we will also have our teammates will serving you at some stations. Tables will be cleaned and sanitized upon each table use.

Guests will be able to reserve dining times for our main dining rooms and specialty restaurants through Dine My Way in the MedallionClass app, to support the best control flow and guest capacity.

Yes, you’ll be required to wash or sanitize your hands upon entering and exiting food service areas. Crew members will monitor compliance, especially during peak service times. At the entrance of all food and beverage outlets, either hand washing stations or hand sanitizer dispensers will be available and regularly replenished.

Guests will reserve their dining times through Dine My Way in the MedallionClass app to best control flow and capacity. Physical menus will be presented and cleaned after each use. Additionally, guests will be able to see what’s offered in our main dining rooms and specialty restaurants digitally through Dine My Way, QR code, and on stateroom televisions

Enhanced sanitation practices will be always in place, including the sanitization of chairs, armchairs and tables after each guest use. Invidually-wrapped cutlery will be provided.

Yes, room service will be available for guests. Menus will be available through OceanNow and on stateroom television. Pre-orders for breakfast are also available through the use of a stateroom breakfast card.

Yes, we will feature production shows, singers, comedians, musicians, lecturers, arts and crafts, bingo, classes, presentations and entertainment staff as a part of your onboard experience. This team will maintain physical distancing with guests while performing, and no onstage interaction with guests will be permitted.

Shared experiences and larger group events including indoor dancing, nightclubs, karaoke and singing groups, The Voice of the Ocean, behind-the-scenes tours, Captain’s Champagne Waterfall, and group renewal of vows will not be available during these cruises, with the exception of select instructor-led classes hosted with physical distancing.

Our Casino will resume with enhanced and frequent sanitation of all high-touch surfaces, including table game positions, slot machines, and cashier areas. Smoking will be permitted in the Casino and within our designed Cigar/Cigarette lounges.

Casino dealers will wear Personal Protective Equipment including face shields.

We’ll remove all cosmetic testers from the shop floor and instead offer sampling with disposable applicators in one-on-one consultations.

During these cruises, guests won’t be able to try on clothing for sale in the retail shops and paper receipts will not be provided, but will be available on the guests’ digital folio.

Yes, onboard spa operations and services will be offered on these cruises, but amenities may require reservations and capacity may be limited.

Services including haircuts, manicures and massages will be available for guests to reserve. All stations, treatment rooms, and other high touchpoints will be sanitized frequently and after each use.

While you’ll have access to restrooms in the locker room, use of the lockers and changing rooms will not be available. Instead, you can change privately in your treatment room.

Yes, the fitness center will be open. Reservations may be required.

We encourage you to perform high-intensity exercise outdoors, when possible, and will offer outdoor fitness classes when we can.

Please also be sure to bring your own water bottle to keep yourself hydrated during your workout.

We’re implementing enhanced cleaning and sanitation protocols for the gym, with a focus on frequently touched surfaces. We’re requiring guests to clean the equipment after each use, with product disinfection wipes located nearby. Team members will monitor the gym to make sure this happens, as well as clean all equipment regularly.

Yes, our youth and teen programs will operate for children 12-17 years old, with reduced occupancy and physical distancing, but will not offer meals.

Only youth participants will be permitted inside the centers. We have not defined the final programming for these venues as we await further health guidance on the operation of these Centers.

High touch surfaces, supplies, and equipment will be sanitized frequently. Activities such as dance parties, Stanley the Bear (costume character), singing events, hosted dining events and contact group games will not be offered. Outdoor play areas will be utilized when possible.

There will be reduced interaction between guests and housekeeping staff. A reduced verbal introduction will be delivered from outside your stateroom upon arrival, and we encourage you to call your steward or, better yet, use OceanNow in the MedallionClass app to request any needed services remotely.

Staterooms will be cleaned once per day (unless you request turndown or opt not to have any cleaning service during your cruise), and the set-up, cleaning and disinfection will need to be completed when you’re out of your stateroom.

Housekeeping and maintenance staff will wait to enter a stateroom for cleaning and maintenance for at least 15 minutes after guests have left it, unless services are required immediately.

Yes, laundromats will be available for guests to use on voyages sailing from Seattle, Los Angeles, San Francisco, and Ft. Lauderdale.

Health & Safety

Anyone who doesn’t comply with the onboard public health measures may be disembarked at the first available opportunity. Other consequences could include being denied service, required stateroom isolation and being banned from sailing in the future.

If you are non-compliant, no refund of the cruise fare for unused cruise days or travel expenses (if flying home) will be covered.

If your travel party is impacted and/or they are required or voluntarily choose to leave with you, the same policies will apply to them: there will be no refund of cruise fare for unused cruise days or coverage of travel expenses home.

You can request non-urgent appointments by phone or through CrewCall Chat using the MedallionClass app. We’ll use an electronic appointment system to schedule arrival times for non-urgent outpatient consultations. This will avoid congregation of patients in the Medical Center and allow the medical staff to pre-determine the best location for the consultation, including in-stateroom consultation.

Anyone suspected of COVID-19 will be assessed and treated in their staterooms whenever possible with all medical first responders wearing full PPE. Medical staff will arrange safe transfer of any unwell individuals to the ship’s Medical Center if additional treatment is required that cannot be provided in the stateroom. Onboard COVID-19-related medical center care and suspected case testing will be free of charge.

Yes, anyone reporting or exhibiting COVID-19 symptoms will be reviewed by the shipboard medical staff and tested for SARS-CoV-2 (the virus that causes COVID-19). COVID-19 cases will be assessed and treated either in their stateroom, or in a designated area of the Medical Center in a single occupancy ward.

Positive cases that do not require admission to the ship’s medical center, or medical disembarkation, will most likely be moved to a different cabin for the duration of their isolation.

If you, your family members, travelling companions or other close contacts are quarantined or medically isolated during your voyage as a result of a positive COVID-19 test or are suspected of having COVID-19, you are entitled to a 100% Future Cruise Credit for missed cruise days, including time in quarantine, for you, your travel party, and any confirmed close contacts, if any of you test positive during your cruise.

If you have purchased a travel protection plan through us, you and your traveling companion may make a claim for a refund under the trip interruption benefit instead of receiving the FCC.

Yes, all ships will have access to COVID-19 viral testing capabilities, including SARS-CoV-2 RT-PCR, RT LAMP and antigen tests. Protocols for testing for SARS-CoV-2 will be based on expert recommendations, including CDC testing guidance. Onboard COVID-19-related medical center care for positive or suspected COVID-19 cases will be free of charge.

We have created an extensive response plan in consultation with leading medical experts and advisors to provide overarching guidance on our approach to health and safety in a world where COVID-19 continues to be managed.

Our plan includes graduated responses based on the overall transmission risks to those on board if a case of COVID-19 is suspected or diagnosed. Direction will be determined by a joint shipboard and shoreside team that will consult with health authorities, and clinical providers as necessary. We have also made arrangements with local port, health and transportation authorities to support our vessels should it become necessary.

In addition to the onboard Medical Center, the shoreside Health Operations Center is staffed 24/7 by our team of dedicated medical and public health professionals.

Every ship has dedicated medical staff (Doctors, Nurses, etc.) operating ship medical centers to serve guests and crew on board.

They are informed on the latest COVID-19 scientific status and trained on all relevant COVID-19 procedures.

We’re enhancing our shipboard medical capabilities with the necessary staffing, medications, supplies, oxygen, equipment and procedures to triage and treat multiple COVID-19 cases across the full clinical spectrum including intensive care.

We’ll also expand on board medical staffing roles to include staff responsible to oversee onboard aspects of public health and outbreak prevention and response.

The medical staff requirements and equipment on each ship will meet or exceed the guidelines from the American College of Emergency Physicians (ACEP) Healthcare Guidelines for Cruise Ship Medical Facilities.

We’ll increase outside air to the maximum practical level for each HVAC unit, where and when technically possible.

HVAC units will be upgraded with F7 (MERV13) filters and some units will also have the latest generation ultraviolet light (UVC/UVGI) treatment systems installed to facilitate high quality recirculated air, where possible within design limitations.

The Medical Center will have HEPA filtration and will be maintained under negative pressure, which means the ventilation system will remove more air than it allows into the room.

Shore Visits & Excursions

In accordance with CDC guidelines, fully vaccinated guests may choose to explore destinations independently on self-guided tours, and are recommended to wear masks while indoors, during transportation, and following the destination’s health guidelines.

You can pre-purchase shore excursions through CruisePersonalizer at princess.com or on board using the MedallionClass app, digital portals, or stateroom TV, subject to availability and capacity restrictions. You must follow all COVID-19-related requirements, including physical distancing and mask-wearing, and stay with your cruise companions for the entire excursion. There could be additional restrictions based on local conditions. If your shore excursion is canceled by the company or the tour operator, or if you are denied from joining the tour, your shore excursion payment will be credited to your on-board account.

Unvaccinated guests will only be permitted to go ashore through shore excursions sold by or through Princess using tour operators who comply with our COVID-19 controls. Self-exploration or participation in shore excursions not sold through or operated by Princess will not be permitted.

If you or any members of your party refuse to comply with our COVID-19 policies and procedures, you won’t be allowed to board the ship after going ashore. We may also take other steps that, in our sole discretion, we feel are necessary to protect the health and safety of our guests and team mates. If this happens, you won’t be entitled to a refund, credit or compensation of any kind and will be responsible for all costs and fines, including (without limitation) travel expenses.

Post-Cruise

Yes, if a negative COVID-19 test is required for re-entry into your home country, Princess will cover the costs of a COVID-19 test administered onboard the ship within the timeframe required prior to travel and prior to the end of the voyage. Guests will receive a copy of the test results. Guests are encouraged to review their home country’s health authority and travel websites to understand the latest guidance on required testing and timing for return travel.

Yes, you may book lodging at your own discretion, following local guidelines. Guests must fulfill all requirements for post-cruise testing, if required by the destination.

Guests should check for the latest requirements on the destination official government websites to understand what documents and tests may be required for a post-cruise extended stay.