Making It Easier to Change Plans — Cruise with Confidence
Temporary cancellation & final payment policies for cruises and cruisetours departing through October 15, 2020
We have temporarily revised our final payment dates and cancellation policies for voyages through October 15, 2020. As always, any payments made prior to the final payment date are refundable to you in the original method of payment*. We have new policies handling cancellations and refunds after the final payment date:
Cancel up to 30 days before you sail and receive a Future Cruise Credit** for any cancellation fees*** and a refund of additional funds received to the original payment method.
Final payment is due 60 days before departure, not our usual 90 days^.
If you have purchased Princess Vacation Protection, your refunds for covered cancellation reasons will continue to be governed by Princess Vacation Protection. Please review the plan coverage, conditions and exclusions for full details. Princess Vacation Protection is available to residents of the U.S. and Canada (except Quebec and Puerto Rico).
*For guests in the UK, deposits will be refunded in the form of a Future Cruise Credit (FCC).
**A Future Cruise Credit is like a voucher for a vacation at a later date, the promise of another adventure at sea.
What if I have already cancelled one of these cruises and incurred cancellation fees? If you’ve cancelled since January 30th, we will retroactively give you a Future Cruise Credit for 100% of your cancellation fees automatically where applicable.
What if I have already made final payment? That’s OK, you won’t be on the hook for cancellation fees until 60 days from sailing.
Is anything refunded or is it all given in a Future Cruise Credit? The Future Cruise Credit only covers cancellation fees due. Anything else, where applicable, is refunded. This includes cruise fare not under cancellation fee and Taxes, Fees & Port Expenses. For guests in the UK, your Future Cruise Credit is based on your cruise fare (which already includes the Taxes, Fees & Port Expenses).
Do I have to call Princess to receive this benefit? No. You can cancel through any available channel – typically through your Travel Advisor or via our Contact Center. In either case, the Future Cruise Credit will automatically be applied to your Captain's Circle account after the cancellation of an eligible cruise.
The Future Cruise Credit will not be applied instantaneously and we ask that you please be patient and allow approximately 60 days to process your Future Cruise Credit or Refund. No special codes are needed. We will automatically take care of it.
Will my Princess Vacation Protection carryover to my new booking or do I have to purchase it again? No. It needs to be purchased again.
What if I bought Princess Vacation Protection, purchased Princess EZair® and then cancelled? If you have Princess Vacation Protection on the booking, whether you have purchased flexible or restricted air, any credit for air penalties will be covered by Princess Vacation Protection. Therefore, the Future Cruise Credit will not be impacted.
What if I have Princess EZair® / Plane Sailing flights on my booking? Is that covered too? The following guidance applies to guests in North America who purchased air via the EZair® / Plane Sailing program.
It depends; for Flexible Air, any outstanding cancellation fees will be added to the Future Cruise Credit. For Restricted Air, there may be a credit issued by the airline, which will become a separate Future Air Credit for that airline that can be used when booking your Princess Cruise (the credit only applies to that airline). The balance of the air cost paid will be added to your Future Cruise Credit.
For guests in the UK, Australia & New Zealand where air credits are not available, applicable air cancellation fees will be added to your Future Cruise Credit instead.
What if I booked Independent air, will air cancellation fees be covered? No. You should contact your airline for cancellation policies and changes to your air bookings.
How are Future Cruise Credits distributed across the guests on my booking? Future Cruise Credits are given per person based on the cancellation fee calculated from your individual cruise or cruisetour fare.
How do I determine my cancellation fee and final payment due date? Your booking confirmation email that you received at the time of booking contains the cancellation schedule and final payment terms that apply to you. If you have more questions, please visit our standard cancellation and refund policies page.