Itinerary Modifications and Cancellations

February 17, 2020 at 6:45PM PT

With the ongoing uncertainty of travel restrictions and port closures in Asia impacting our cruise operations in China and Southeast Asia, we have made the decision to cancel and modify additional voyages on Sapphire Princess in 2020.

Sapphire Princess will redeploy to Australia six months earlier than previously planned with 44 new cruises from five major cities. The new year-long program for Sapphire Princess in Australia will be on sale beginning Thursday, February 27, 2020, by contacting a professional travel advisor, calling Princess Cruises, or booking online.

We will provide complete details to all guests booked on impacted voyages via email, Cruise Personalizer, or their travel advisor.

Sapphire Princess Voyage Cancellations

VoyageDeparture DateDeparture Port
H023/A/BJuly 10, 2020Roundtrip from Shanghai
H024/A/BJuly 14, 2020Roundtrip from Shanghai
H025/A/BJuly 18, 2020Roundtrip from Shanghai
H026/A/BJuly 22, 2020Roundtrip from Shanghai
H027/A/BJuly 27, 2020Roundtrip from Shanghai
H028/A/BJuly 31, 2020Roundtrip from Shanghai
H029/A/BAugust 4, 2020Roundtrip from Shanghai
H031/A/BAugust 15, 2020Roundtrip from Shanghai
H032/A/BAugust 19, 2020Roundtrip from Shanghai
H033/A/BAugust 24, 2020Roundtrip from Shanghai
H034/A/BAugust 28, 2020Roundtrip from Shanghai
H035/A/BSeptember 1, 2020Roundtrip from Shanghai
H036/A/BSeptember 5, 2020Roundtrip from Shanghai
H037/A/BSeptember 9, 2020Roundtrip from Shanghai
H038/A/BSeptember 14, 2020Roundtrip from Shanghai
H039/A/BSeptember 18, 2020Roundtrip from Shanghai
H030/A/BAugust 8, 2020Roundtrip from Shanghai
H040/A/BSeptember 22, 2020Roundtrip from Shanghai
H041/A/BSeptember 30, 2020Roundtrip from Shanghai
H042October 7, 2020From Shanghai to Melbourne
H042AOctober 7, 2020From Shanghai to Fremantle (Perth)
H042BOctober 7, 2020From Shanghai to Adelaide
H042COctober 22, 2020From Fremantle (Perth) to Melbourne

February 15, 2020 at 10:40PM PT

Updated Cancellation Policy

Guests booked on an Asia cancelled cruise, and have cancelled their booking on or after January 20, 2020, will receive details on a compensation package in the coming weeks.


February 15, 2020 at 10:30PM PT

Based on the prolonged quarantine period, and the anticipated time to prepare the ship to return to service, we unfortunately must cancel additional Diamond Princess voyages through the April 20 voyage. We are preparing Diamond Princess to return to service April 29, 2020 for the start of Japan's annual Golden Week celebrations.

Please continue to consult this Itinerary Modifications page for changes that may impact your voyage. Please minimize calling our Princess call center for itinerary change information as we work through all the travel changes and subsequent impacts on itineraries. Thank you for your patience and understanding.

Diamond Princess Voyage Cancellations

VoyageDeparture DateDeparture Port
M009March 15, 2020Roundtrip from Tokyo (Yokohama)
M009AMarch 15, 2020Roundtrip from Tokyo (Yokohama)
M010March 24, 2020Roundtrip from Tokyo (Yokohama)
M010AMarch 24, 2020Roundtrip from Tokyo (Yokohama)
M011April 2, 2020Roundtrip from Tokyo (Yokohama)
M011AApril 2, 2020Roundtrip from Tokyo (Yokohama)
M012April 11, 2020Roundtrip from Tokyo (Yokohama)
M012AApril 11, 2020Roundtrip from Tokyo (Yokohama)
M013April 20, 2020Roundtrip from Tokyo (Yokohama)

February 15, 2020 at 5:20PM PT

Our team continues working to finalize itinerary changes and to communicate these changes to you as soon as the details are confirmed.

Due to current port restrictions and closures and lack of predictability regarding port availability in our Southeast Asia itineraries going forward, we have made the decision to cancel additional Asia voyages on Sapphire Princess and Majestic Princess. All booked guests will receive a full refund, back to the original form of payment, of their cruise fare, Princess Air, pre- and post-cruise hotel packages, prepaid shore excursions and other prepaid items, and taxes, fees, and port expenses. As these cruises have been cancelled so close to departure, each guest will also receive a Future Cruise Credit.

We will provide complete details to all guests booked on impacted voyages via email and Cruise Personalizer.

Please continue to consult this Itinerary Modifications page for changes that may impact your voyage. Please minimize calling our Princess call center for itinerary change information as we work through all the travel changes and subsequent impacts on itineraries. Thank you for your patience and understanding.

Majestic Princess Voyage Cancellations

VoyageDeparture DateDeparture Port
8005FFebruary 22, 2020Fremantle (Perth) to Singapore
8007March 12, 2020Sinagpore to Hong Kong
8009March 23, 2020Roundtrip from Taipei (Keelung)
8009AMarch 23, 2020Roundtrip from Taipei (Keelung)
8010March 28, 2020Roundtrip from Taipei (Keelung)
8010AMarch 28, 2020Roundtrip from Taipei (Keelung)
8011NApril 2, 2020Roundtrip from Taipei (Keelung)
8011BApril 2, 2020Roundtrip from Taipei (Keelung)

Sapphire Princess Voyage Cancellations

VoyageDeparture DateDeparture Port
H007February 13, 2020Roundtrip from Singapore
H007AFebruary 13, 2020Roundtrip from Singapore
H008February 23, 2020Roundtrip from Singapore
H009March 1, 2020Roundtrip From Singapore
H009AMarch 1, 2020Roundtrip From Singapore
H010March 12, 2020Roundtrip From Singapore
H010AMarch 12, 2020Roundtrip From Singapore
H011March 22, 2020Roundtrip From Singapore
H013April 16, 2020Singapore To Yokohama
H014May 2, 2020Yokohama To Singapore
H014AMay 2, 2020Yokohama To Hong Kong
H014DMay 2, 2020Roundtrip From Yokohama
H014GMay 2, 2020Yokohama To Hong Kong
H014BMay 10, 2020Hong Kong To Singapore
H014FMay 10, 2020Hong Kong To Yokohama
H014HMay 10, 2020Roundtrip From Hong Kong
H015CMay 18, 2020Singapore To Hong Kong
H015May 18, 2020Singapore To Yokohama
H015DMay 26, 2020Hong Kong To Yokohama
H016June 3, 2020Roundtrip from Shanghai
H016AJune 3, 2020Roundtrip from Shanghai
H016BJune 3, 2020Roundtrip from Shanghai
H016CJune 3, 2020Roundtrip from Shanghai
H016DJune 3, 2020Roundtrip from Shanghai
H017June 11, 2020Roundtrip from Shanghai
H017AJune 11, 2020Roundtrip from Shanghai
H017BJune 11, 2020Roundtrip from Shanghai

Majestic Princess Voyage Modifications

VoyageDeparture DateModifications
8005February 12, 2020Voyage now ends in Fremantle (Perth) on February 22, 2020
8005DFebruary 16, 2020Voyage now ends in Fremantle (Perth) on February 22, 2020
8005EFebruary 18, 2020Voyage now ends in Fremantle (Perth) on February 22, 2020

February 15, 2020 at 1:00PM PT

Modifications and Cancellations to Global Itineraries

We want you to know our team is working hard to finalize itinerary changes and to communicate these changes to you as soon as the details are confirmed.

Changing a ship's itinerary involves multiple complex factors, including port and berth availability which is a fluid and dynamic situation, government regulations on immigration and itineraries, calculations on distance and speed required between ports, supply chain operations for provisions, goods, and fuel, and crew rotations.

These are issues and decisions that teams of people who usually plan itineraries undertake two to three years in advance and are now trying to amend as quickly as possible. Simultaneously, other cruise lines are also making itinerary changes and, in some cases, inquiring on the availability of the same ports, adding to the complexity.

We very much appreciate how eager our guests are to learn about changes to their voyages. We are experiencing higher-than-usual call and email volumes at our Customer Service Centers globally and recommend you not wait on hold or wait for a reply to an individual email response. Please check your email or Cruise Personalizer for more information and continue to check back here for the most current and timely information about changes to all impacted itineraries. Thank you for your continued patience.


February 14, 2020

Due to ongoing changes in travel restrictions and port closures in Asia, we are reviewing all spring Asia cruise itineraries. We will be in touch with you as soon as any decisions are made to amend or cancel your voyage.

Please continue to consult this Itinerary Modifications page for changes that may impact your voyage. Please minimize calling our Princess call center for itinerary change information as we work through all the travel changes and subsequent impacts on itineraries. Thank you for your patience and understanding.

Diamond Princess Voyage Cancellations

VoyageDeparture DateDeparture Port
M004February 4, 2020Roundtrip from Tokyo (Yokohama)
M004CFebruary 6, 2020Roundtrip from Kobe
M004FFebruary 4, 2020Yokohama to Kobe
M005February 12, 2020Roundtrip from Tokyo (Yokohama)
M005BFebruary 14, 2020Roundtrip from Kobe
M006February 20, 2020Roundtrip from Tokyo (Yokohama)
M006DFebruary 20, 2020Tokyo (Yokohama) to Taipei (Keelung)
M006BFebruary 22, 2020Roundtrip from Kobe
M006CFebruary 25, 2020Roundtrip from Taipei (Keelung)
M007February 28, 2020Roundtrip from Tokyo (Yokohama)
M007BMarch 1, 2020Roundtrip from Kobe
M007CMarch 4, 2020Roundtrip from Taipei (Keelung)
M008March 7, 2020Roundtrip from Tokyo (Yokohama)
M008BMarch 9, 2020Kobe to Tokyo (Yokohama)
M008CMarch 12, 2020Taipei (Keelung) to Tokyo (Yokohama)

Sun Princess Voyage Modifications

The scheduled calls to Hong Kong on April 28 and July 14, 2020 and Shanghai on May 1, 2020 and July 17, 2020 have been cancelled and replaced with calls to Incheon (Seoul) and Jeju, South Korea. In addition, the scheduled call to Pago Pago, American Samoa on June 22, 2020 has been replaced with a call to Moorea on June 29, 2020. These changes impact multiple voyages and guests have been notified of these changes.


Itinerary Announcements

February 12, 2020

Sapphire Princess – Voyage Cancellations (February 13 and February 23)

Out of an abundance of caution considering the safety, health and well-bring of our guests, we can confirm the cancellation of the February 13 and February 23 voyages of Sapphire Princess departing from Singapore.

There are no suspected cases of coronavirus onboard Sapphire Princess. Guests and travel advisors have been notified by Princess Cruises and those guests on the ground in Singapore are being hosted in local hotels while being aided book onward travel.

Information on the details regarding automatic refunds to the original form of payment has been provided to guests and/or their travel advisor, along with information on how Princess Cruises will reimburse unexpected expenses, such as air change fees. Reimbursement of reasonable out-of-pocket expenses will be considered on a case-by-case basis. Because the cruises were cancelled close to the departure dates, guests will also receive a future cruise credit.


February 10, 2020

Caribbean Princess Itinerary Change

Caribbean Princess, which had been on a 14-day cruise in the Caribbean, has curtailed its voyage out of an abundance of caution due to guests reporting symptoms consistent with a mild case of gastrointestinal illness. Those individuals are being treated by the onboard medical team, and there are no cases of coronavirus identified among guests or crew.

The ship, with 4,196 guests and crew, is now sailing back to the Port of Everglades in Fort Lauderdale, and is scheduled to arrive at the port at 7:00 AM Eastern Time on Thursday, February 13.

This is a highly unusual development and we share the disappointment of our guests. However, the health and safety of our guests and crew is our top priority, and in working with the U.S. Centers for Disease Control and Prevention (CDC), it was decided out of an abundance of caution, in this specific instance, to discontinue the cruise.

All guests will receive a 50% refund on their voyage and a future cruise credit valued at 50% of their cruise for this inconvenience.

Caribbean Princess will resume its schedule with a February 16 departure from Port Everglades for a round-trip Circle Caribbean cruise.

More Information