Health and Travel Advisory

Updated February 25, 2020

Guest Travel Guidelines

In an abundance of caution and based on our recent learnings from Diamond Princess, we are encouraging all guests to follow these best practices for travel:

  • Pack 14 days of extra medication — In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least two weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.
  • Provide Emergency Contact — It is critical that each of our guests provides a validated emergency contact & phone number within Cruise Personalizer. The emergency contact should be a personal connection and not be traveling with you.
  • Mobile phone instructions — Guests should enable an international travel plan inclusive of voice and data. Cell phones will not work the same in all countries without an international plan and Wi-Fi is not as available in many countries. An international plan will enable you to stay connected at a reasonable rate and ensure you can be contacted.
  • Purchase travel protection — It's always a good idea and strongly recommended that you purchase Princess Vacation Protection, or some other form of travel protection, not only to protect from any losses stemming from unforeseeable circumstances during your vacation, but to also have confidence to make new plans with the "cancel for any reason" coverage offered by Princess Vacation Protection.
  • Practice healthy travel habits — According to the World Health Organization and the U.S. Centers for Disease Control, the simplest and most effective way to prevent illness, is to take extra care to practice basic health habits, including:
    • Washing your hands frequently for at least 20 seconds
    • Taking advantage of hand sanitizer wherever it's available
    • Covering your nose and mouth when coughing or sneezing using a tissue or your bent elbow. And always dispose of the used tissue and wash your hands afterwards
    • Avoiding touching your eyes, nose and mouth with your hands
    • Avoiding close contact with sick people
  • Be aware of latest health advisories and new travel restrictionsVisit our Notices & Advisories page for our latest health advisories, travel restrictions, and healthy travel tips.

More information about COVID-19 can be found at:


Health Advisory and Travel Safety Procedures

To protect the health and safety of all onboard, we are closely monitoring the evolving situation with respect to COVID-19 (coronavirus) that originated in mainland China. We are closely monitoring the developments, and our medical experts are coordinating closely with international health authorities. We have also activated enhanced screening, prevention and control procedures for our ships to keep guests and crew safe.

To limit the spread of the illness, health authorities in China have restricted travel across many cities in the affected areas, cancelled mass public gatherings and are conducting airport arrival screening. The global health response has adopted similar measures, including entry restrictions and screening requirements for travelers from affected areas.

We have also adopted measures intended to keep you safe, which include:

  1. Any individual who has traveled from or through mainland China, Macau, or Hong Kong within 14 days of the start of their cruise (including transit through their airports) will not be permitted to board the ship.
    • Shipboard staff will be scanning guest passports to verify transit through any of the prohibited areas. Given the serious nature of these circumstances, false responses on pre-boarding documents will result in immediate disembarkation at the next opportunity. Guests who do not disclose travel through prohibited areas in Asia may also face additional legal consequences.
  2. Any individual who has been in contact with a suspected or confirmed case of COVID-19, or a person under monitoring for COVID-19 within 14 days of the start of the cruise, will not be permitted to board the ship.
  3. Pre-Boarding medical evaluations, including temperature checks, for persons with fever or respiratory symptoms with travel from or through an affected area.
  4. Standard pre-boarding health reporting for all guests advising them of their obligation to report any illness symptoms.
  5. Medical screening for COVID-19 on all guests who visit our onboard Medical Center with symptoms of respiratory illness.
  6. Reporting to local and national health authorities of all cases of fever and respiratory illness, and any patients with suspected COVID-19 infection.
  7. Crew members from China will be delayed from joining any ship until further notice.
  8. Environmental disinfection onboard will be performed in addition to our regular stringent cleaning and sanitation protocols.

As with all respiratory illnesses, particularly during cold and flu season, you can take steps to reduce your risk of illness:

  • Wash your hands often with soap and water for 20 seconds.
  • Supplement hand washing by using an alcohol-based hand sanitizer.
  • Avoid close contact with people suffering from respiratory illness.
  • Cover your nose and mouth when you cough or sneeze using a tissue or your bent elbow.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Get vaccinated against seasonal influenza.

Updated information on the illness and travel advice, can be found at the CDC website.

Please be aware that as the situation is changing rapidly, you may be required to undergo additional health screening measures by local health officials before you disembark at any of the ports we visit, and entry requirements are subject to change. If any revisions need to be made to our itinerary due to travel restrictions, or to protect the health and safety of our guests and crew, we will update you as soon as possible.

The above is subject to change at any time based on the interests of health and safety of our guests and crew and any other requirements that may be imposed by local authorities.

*14-days is the accepted standard incubation period of COVID-19 recognized by the WHO and US CDC.


General Questions:

  1. What is  novel  coronavirus?

    A:  According to the  World Health Organization,  coronaviruses (CoV) are a large family of viruses found in both animals and humans. Some infect people and are known to cause illness ranging from the common cold to more severe  respiratory conditions.  

    A  “novel”  coronavirus (nCoV)  is a new strain that has not been previously identified in humans. The  current  novel coronavirus, now called COVID-19, had not  been  previously detected before  first  reported in Wuhan, China, in December 2019. 

     For more information, please visit The World Health Organization for more information about coronavirus.

  2. How does  coronavirus  spread? 

    A:  According to the World Health Organization,  coronavirus  can be transmitted from person to person, usually after close contact with an infected patient, for example, in a household,  workplace  or health care center.  For more information, please visit The World Health Organization for more information about coronavirus.

  3.  What are the symptoms of  coronavirus? 

    A:  According to the  World Health Organization,  common signs include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. For more information, please visit The World Health Organization for more information about coronavirus.

  4.  What are the best ways to prevent coronavirus infection?

    A:   According to the World Health Organization, the simplest and most effective way to prevent illness is to take extra care to practice healthy habits, such as frequent hand washing,  covering mouth and nose when coughing and sneezing,  and  thoroughly cooking meat and eggs. The WHO also recommends avoiding  close contact with anyone showing symptoms of respiratory illness,  such as coughing and sneezing. 

    For more information, please visit The World Health Organization for more information about coronavirus.

 

Princess Cruises - Global Fleet

  1. What precautions are your ships taking to prevent COVID-19 on board?

    A:
       Our ships and medical staff are  well  equipped to prevent and contain the spread of contagious  illnesses, including COVID-19.  We are taking extra precautions and  are being  guided  in consultation with  international and local  health  authorities.  

    Among the precautions are: 
    • Enhanced screening  of guests and crew embarking our ships 
    • Isolating and treating any  guest  or  crew  member showing  symptoms  of illness
    • Rigorous cleaning and  sanitization  of our ships  
    Our ships are  cleaned  thoroughly and regularly  with a disinfectant proven to be highly effective against contagious  illnesses.  While our routine sanitation protocols are  robust  and more stringent than  those of land-based  hotels and resorts,  in an abundance of caution, we have increased our sanitation protocols. 

    We will also provide information to our  guests  and crew about how to minimize any risk of contracting illness by  practicing  good hygiene  habits,  such as frequent hand washing.

  2. How are you screening  guests  at embarkation?

    A:   For many years, cruise lines have screened guests  and crew  about their health before  they  board  a ship, including  questions about  recent or current illnesses and symptoms. 

    Additionally, any  individual  who has traveled from or through mainland China, Macau or Hong Kong within 14 days of the start of this cruise, will not be permitted to board the ship. Neither will any guest who has been in contact with a suspected or confirmed  case of COVID-19 or a person under monitoring for COVID-19 within  14 days of the start of the cruise. 

  3. What  will  happen if an embarking cruise  guest  or crew member  shows symptoms of possible  COVID-19?  Will you deny them boarding?

    A:   A  guest  exhibiting signs of any illness prior to boarding a ship is checked by health and medical staff who determine if the  guest  will be allowed to board or be referred to shoreside medical care  for further medical screening  and potential treatment.  

    For many years, cruise lines have screened embarking guests  and crew members about their health before boarding a ship, including recent or current illnesses and symptoms. Guests  exhibiting signs of illness  will  not  be  allowed to board the ship. 

    Additionally, any  individual  who has traveled from or through mainland China, Macau or Hong Kong within 14 days of the start of this cruise, will not be permitted to board the ship. Neither will any guest who has been in contact with a suspected or confirmed  case of COVID-19 or a person under monitoring for COVID-19 within  14 days of the start of the cruise.

  4. What  happens if a  guest  aboard a ship gets  sick? 

    A:  As  we have always done, we ask  guests  and crew to report to the medical center immediately if they exhibit any symptoms of illness.

  5. Can COVID-19 be spread through the ship’s ventilation system?

    A: The HVAC (heating ventilation and air-conditioning) filtration system on our ships is comparable to those used by land-based hotels, resorts and casinos.

    In a letter recently sent to cruise ship passengers by Anne Schuchat, principal deputy director at the U.S. CDC, there is no current evidence to suggest that the virus spreads between rooms through the air-handling system.

  6. Have you modified or canceled any future voyages? 

    A: For a full list of affected cruises, see our Itinerary Modifications and Cancellations page. 

  7. Who  should  government officials  or non-government organizations contact at Princess?

    A: Governmental officials and non-government organizations should direct their questions and requests to Ralph Samuels, Vice President,  Government & Community Relations,  (Tel: +1 661-284-8027,  rsamuels@hagroup.com)  and Sandy Olsen, Vice  President,  Corporate Affairs  (Tel: +61 (0)2 8326 4113  , Sandy.Olsen@carnivalaustralia.com). 

  8. Where can I go to get updates from Princess Cruises?

    A: Updates are available at Princess Cruises' Notices & Advisories. For updates regarding Diamond Princess Q&A, visit the Diamond Princess COVID-19 Q&A page.

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