Princess Care Team - Family Assistance

Updated from February 5, 2020

If you are the immediate family of a guest onboard Diamond Princess, or a guest who has disembarked the ship, you may call the appropriate telephone number below from the region where you are now to speak with Princess Care Team and Family Assistance representatives:

  • North America: 800-693-7222
  • Australia: 1-300-026-240
  • New Zealand: 0800-002141
  • United Kingdom: 0-800-014-8339
  • Japan: 0800-170-6282

Immediate family assistance (anyone from any country, including guests onboard may call): +1 872-201-5236

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