Executive Updates on Diamond Princess

Updated February 18, 2020 UTC+9

Video links to the latest messages from Rai Caluori, Executive Vice President supporting the global work being done for Diamond Princess.

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February 13, 2020 at 7:45PM PT

Princess Cruises emphasizes that the health and well-being of our guests and teammates remains our top priority.

Video links to the latest messages from our executive team supporting the global work being done for Diamond Princess.

An update on Diamond Princess from Jan Swartz, President

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An update on Diamond Princess from Rai Caluori, Executive Vice President

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A message from Dr. Grant Tarling, MD, MPH, Chief Medical Officer for Princess Cruises

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February 8, 2020 at 8:30 PM PT

Diamond Princess Update from Princess Cruises President Jan Swartz

Our global team is working tirelessly to continue supporting Diamond Princess guests and crew during this challenging time. As onboard needs continue to evolve, here’s an update on our current priorities. We will continue to provide updates as they are available.

An update on Diamond Princess from Jan Swartz, Group President

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Princess Cruises confirming an additional six cases of Coronavirus, tested by the Japanese Ministry of Health on Diamond Princess. Separately, over the past two days, ten guests were disembarked needing other medical (not for Coronavirus) and were transferred to local hospitals. Information on nationalities of these new guests will be forth coming.

“Our guests and crew onboard Diamond Princess are the focus of our entire global organization right now and all of our hearts are with each of them,” said Jan Swartz, Princess Cruises president. “In this unprecedented situation, the Japanese Ministry of Health authorities are working with us collaboratively on additional enhancements, approving new procedures as we adapt our process to the unique challenges of this situation.”  
 
In partnership with the Japan Ministry of Health the ship has received additional medications which are being sorted and distributed based on medical and urgent priority. 

The company continues to look for the most effective ways to help keep guests healthy, which includes mental health. Telephone access has been arranged for guests experiencing mental stress with trained counselors who can provide support. Both English and Japanese-speaking counselors are available, and guests can call directly from their staterooms.

In-stateroom television programming improves by the day and printed newspapers in 30 languages are available. The ship’s entertainment team has added TV satellite stations along with an additional 50+ movies added in various languages and other entertainment. Guests also have access to fitness and exercise videos such as Tai Chi and yoga.


February 7, 2020 at 10:30 PM PT

Rai Caluori, EVP at Princess Cruises Provides Update on Diamond Princess in Yokohama

Although we are facing many limitations and challenges, we are doing our best to deliver the ship’s most critical needs. We are also working to provide as much care and comfort as we can to everyone onboard. We hope these gestures will lift the spirits of those onboard in this difficult time.

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