FAQ: Travel & Transportation

Before you board, there are some things you should know to make your vacation as seamless as possible.

Click on a topic headline to view detailed information relating to your selection.


Visit our Cruise Ports & Hotels page for general port information (including driving directions to the port) and hotel packages.


If you purchase a Princess airport-to-ship transfer, you’ll be met by a uniformed Princess representative at the embarkation port airport.

For domestic U.S. flights, you’ll be met near the luggage claim area. For international flights, you’ll be met as you exit the secure customs area. Make sure you claim all your luggage prior to exiting the luggage claim area.

From the airport, you’ll be transferred to your ship or hotel. But if you haven’t purchased your air travel arrangements from Princess, you must provide us with flight details prior to purchasing your transfer.

And if you require special assistance, be aware that lift-equipped transportation may not be available in your port of embarkation or disembarkation. Arrangements must be secured in advance to accommodate your needs.

For transfer arrangement details, please contact your travel agent, call 1-800-PRINCESS or visit Cruise Personalizer®.

Guests Booked on MedallionClass Vacations

For a faster embarkation experience, get OceanReady®! Search for “OceanReady” in the App Store or GooglePlay which allows you to upload travel document information and get from curbside to poolside even faster! If you’re picking up your Medallion at the pier you will need to bring your Medallion Access pass in order to enter the cruise terminal. Then look for an Ocean Navigator who can direct you to the OceanReady check-in area. If you’ve had your Medallion sent to your home, be sure to bring your OceanMedallion™ to the pier and make sure to keep your travel documents with you. If you do not become OceanReady, please be sure to bring your Boarding Pass to the terminal. Contact our Ocean Navigators at (844) 525-0942 if you have any additional questions.


For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website.

For current travel warnings issued by the State Department for countries Americans should avoid, please visit the U.S. Department of State website.

For general travel information issued by the State Department, please visit the U.S. Department of State website.


If you encounter unforeseen flight or weather-related delays, please contact the En Route Desk:

  • If within the U.S. or Canada, please call 800-545-0008.
  • If outside of the U.S. or Canada, please call 661-284-4410.
  • Within Australia, please call 13 24 88.

If you encounter unforeseen flight or weather-related delays and you have purchased Princess Vacation Protection and/or Princess eZAir®,

  • If within the U.S. or Canada, please call 866-509-7712.
  • If outside of the U.S. or Canada, please call 603-394-9388.

FAQ: Cruise Answer Place





Ready to Come Back New?

Search our range of itineraries to find one that's right for you.

Find a Cruise