FAQ: Excursions

Exploring cities around the world is one of the highlights of your vacation, and the best way to do this is on an excursion.

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Get the most out of your experience at port by booking a shore excursion. Princess® offers a variety of excursions perfect for families, sightseeing, adventure, and exploring wildlife and nature. You can book your shore excursion with Cruise Personalizer® from approximately 180 days before travel, and up to 5 days before you depart. Learn more about our ports and excursions.

Guests with disabilities should email the Access Office for assistance with accessible shore excursions. The Access Office works in partnership with our Shore Excursion department who will assist and advise you directly of your options. Please be advised that accessible shore excursions may not be available in some international ports.


We want you to feel confident when booking your Princess Cruises Shore Excursions that you are getting the best price. Once you have purchased a Princess Shore Excursion, if you find that same shore excursion elsewhere at a lower price, you can receive 110% of the difference in price in the form of a non-refundable onboard credit. This currently applies to select voyages. The Best Price Guarantee is not available in Asia, Southeast Asia or Japan ports.

Download the Best Price Guarantee request form (PDF)

Follow these steps:

  • Purchase your shore excursion through Princess Cruises.
  • If you find the same shore excursion elsewhere for a lower price, submit your Best Price Guarantee form via email to shoreexcursions@princesscruises.com or fax to 1-661-753-1433. Download the Best Price Guarantee request form (PDF).
  • Within two business days, you will be notified if your request meets the Best Price Guarantee criteria.
  • If your request is accepted, you will receive 110% of the difference in price to enjoy in the form of a non-refundable onboard credit.

The guarantee applies to shore excursions advertised with pricing and publicly available. This is valid pre-cruise only and requests must be submitted at least 7 days prior to your sail date.

If you have any questions regarding the Best Price Guarantee program, please contact us at 1-800-880-5608. Our hours are Monday – Friday: 8:30am – 5:00pm PT.

For general shore excursion inquiries, please contact Princess Customer Service at 1-800-774-6237.

For more detail, please see complete terms and conditions.


Our primary concern at Princess is your safety and security. We are in continuous contact with authorities concerning any travel advisories that might impact our cruises.

If the U.S. State Department advises against travel to specific locations we visit, we would make the necessary changes to the published itinerary. Although such itinerary changes occur infrequently, please understand that these changes are for your own safety and security and are beyond our control.

We remind all of our guests that they must ultimately assume responsibility for their actions while ashore. In this regard, we would like to remind you of some common sense precautions when visiting ports-of-call:

  • Stay in the normal tourist areas and don’t travel to out-of-the-way places without the benefit of a guided tour.
  • Do not leave any of your belongings unattended in public areas.
  • Be generally aware of people and activities around you.
  • Do not accept packages from anyone you don’t know personally.
  • Keep a low profile–dress and behave conservatively.
  • Be careful when eating and drinking ashore.

We thank you in advance for following these recommendations, which we believe will enhance the enjoyment of your cruise.


Cancellation of Pre-Paid Shore Excursions:

If you have pre-paid a shore excursion and wish to cancel, the following shall also apply:

If a pre-paid shore excursion is cancelled five (5) days or more prior to sailing a refund of the pre-paid amount will be made in one of the following ways:

  1. If there is a shore excursion balance for the guest named on the reservation being cancelled then the pre-paid amount shall be applied to this balance.


  2. If there is no shore excursion balance for the guest named on the reservation being cancelled then the pre-paid amount will be refunded to the credit card used to pre-pay the shore excursion. All refunds will be processed in due course, but delays should be anticipated. Please allow sufficient time for us to manage this process and know we are doing everything in our power to expedite where possible. We appreciate your patience and understanding.

If a pre-paid shore excursion is not cancelled within the above time frame or is cancelled during the voyage prior to the "Closing Time for Cancellation" listed for the particular excursion you wish to cancel, then the pre-paid amount will be refunded to the guest named on the pre-paid reservation as a shipboard credit on this guest's shipboard folio. Please note this is done regardless of which guest pre-paid for the shore excursion.

Cancellation of Pre-Reserved Shore Excursions

Due to the nature of excursions involving hotel accommodations, flights and private vehicles, these excursions are not refundable after the closing date, which is 30 days prior to sailing.

Due to the limited capacity and high demand for helicopter flights, any excursion involving a helicopter flight is not refundable unless cancelled no later than 12:00pm on the day after embarkation.

For other excursions in each port of call, a "Closing Time for Cancellations" is listed on the Shore Excursion Order Form found in your stateroom. This is the time when the bookings for the excursions in that port close and we notify the local operators of the final excursion requirements. You may cancel an excursion if it is prior to the closing time whether you reserve an excursion in advance of the cruise or book on board. However, we cannot cancel an excursion if it is past this closing time, nor will we refund an excursion on which you have reserved but do not to attend.

Cancellation of Alaska Land Excursions

Alaska Land Excursions, purchased through the Cruise Personalizer, may be cancelled up to three days prior to travel without any cancellation fees.  Land Excursions cancelled prior to the cancellation deadline will be refunded to the credit card that you provided in the Cruise Personalizer to purchase your tours.  Excursions cancelled within three (3) days prior travel are subject to a 100% cancellation fee, unless the operator, at their sole discretion, is unable to operate the program due to unforeseen circumstances.  All sales of tours booked while on your land tour are considered final at the time of purchase and are 100% non-refundable except in the case of an operator approved cancellation.


Allow at least 60 minutes between each excursion. All excursions depart from, and return to, the cruise ship pier. By scheduling in this manner, you will have sufficient time to take multiple excursions.


Tipping is a discretionary matter. It is, however, customary around the world, if one is pleased with their excursion, to tip the guide.

Here are suggested ranges (in U.S. dollars) to assist you in determining what gratuity amount is appropriate:

Service Gratuity
Tour guides $1.00 (half day of service per person)
$3.50 (full day of service per person)
Please extend any gratuities on an individual basis, not as a group.
  One very important feature of taking an excursion organized by Princess is that we closely monitor the departures and returns of all excursions. Therefore, our ships do not sail until all of our organized excursion transportation has returned, so you can be assured that you won't miss the ship.

Please keep in mind that when you make your own arrangements in port, or if you leave an organized excursion, we will no longer be aware of your whereabouts; so be sure to schedule yourself with ample time to return to the ship before it sails.
  All excursions are operated by local, independent companies and not by Princess.

We selected only the most reputable companies available to provide your excursions. The companies providing your excursions are selected by Princess based on their excellent reputation for service and safety.
  Select excursions offer children's prices for children under the age of 12 years. Our reservation system will automatically apply a child rate on eligible tours when you make your reservation.

Once on board, check your excursion tickets to ensure you have received the correct number of child tickets. If you have received the incorrect number of child tickets, visit the Shore Excursion Desk as soon as possible to make any necessary adjustments.

Child prices are not available for excursions involving flights or hotel stays. Toddlers aged 2 and younger sitting on a parent's lap (not occupying a seat), are not charged for most excursions. If a parent would like their infant to occupy a seat or would like to utilize a safety seat, the parent must purchase an excursion ticket for the infant at the published excursion price. Parents are also responsible for bringing a safety seat for their child.

For most excursions, there is no minimum age for children as long as they are accompanied by a parent or guardian.

Guests under the age of 18 years cannot participate without a parent or guardian. A few operators may allow an unaccompanied minor on an excursion if a waiver is signed by the parent or guardian in the operator’s presence.


All excursions include local English-speaking guides except for "On Your Own" excursions and where otherwise noted.


Where possible, time for shopping has been allowed within the framework of some excursions. However, excursions are not primarily designed for shopping, and time allowed for this purpose may be limited.

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