FAQ: Keeping In Touch
To provide greater peace of mind, we make it easy to stay in touch.
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Your Travel Summary, an electronic version of the cruise ticket, is available online via the Cruise Personalizer®. The Travel Summary provides the following booking details and options:
- Cruise Summary
- Packages & Transfers (if purchased)
- Important Notices
- Pre-Reserved Shore Excursions
- Lotus Spa Appointments
- Special Services (if purchased by the guest)
Internet access is available on all Princess ships through our wireless network — available in all staterooms and public areas – and through our 24-hour onboard Internet Cafe.
You can access Wi-Fi through wireless-enabled devices, such as laptops, tablets or mobile devices. Or use the computers in our Internet Café to access your web-based email account, or browse the internet.
Information regarding available plans can be viewed pre-cruise in Cruise Personalizer, by connecting to the ship’s Wi-Fi once on board, or by visiting the Digital Communications Manager on board.
Select ships have been upgraded with MedallionNet, allowing guests to stay connected to the web like never before. With MedallionNet, you can text, post photos, video chat and stream your favorite shows, movies, music and sports with ease. All ships in the Princess® fleet are MedallionNet enabled. To learn more visit the MedallionNet page.
Platinum and Elite Captain’s Circle members receive a specified number of internet minutes for free as a loyalty benefit. And on ships with MedallionNet, they have a choice to redeem their free minutes, or receive a discount on an unlimited package.
To take advantage of pre-payment, login to Cruise Personalizer. Pre-payment is available up to 3 days prior to departure.
Standard internet access via satellite may be significantly slower than high-speed connections on shore. Princess Cruises reserves the right to filter content accessed via the ship's internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted on board select Princess vessels.
To provide greater peace of mind while you're away from home, give friends and relatives the following information on how to telephone you. Contact your phone company directly for rates, your phone company will charge you directly for calls made to the ship. When calling, please include guest name and stateroom number to ensure quick delivery.
Guests may use their personal mobile devices onboard while at sea in international waters and in other areas where such use is permitted. A compatible mobile device and a service plan capable of roaming internationally with Maritime Communications Partners AS is required. Please contact your wireless service provider for availability and rates.
For calls originating outside of the US and Canada, the following numbers should be used, preceded by your country's International Direct Dialing (IDD) code and the global ocean code 870. Please contact your long distance service provider for pricing. For example, if you would like to call the Diamond Princess in the Pacific Ocean from the United States, dial 011 870 773 933 441.
|SHIP||PHONE NUMBER||FAX NUMBER|
|Caribbean Princess||764 947 526||764 947 528|
|Coral Princess||765 068 575||765 068 582|
|Crown Princess||764 597 398||764 597 410|
|Diamond Princess||773 933 441||783 928 667|
|Emerald Princess||761 118 492||761 118 494|
|Grand Princess||765 077 833||765 077 841|
|Island Princess||773 801 227||783 403 039|
|Majestic Princess||773 266 085||783 930 558|
|Pacific Princess||765 073 115||765 073 116|
|Regal Princess||765 120 542||765 120 547|
|Royal Princess||765 111 847||765 111 852|
|Ruby Princess||764 877 443||764 877 445|
|Sapphire Princess||773 930 015||783 150 835|
|Sky Princess||764 054 1321||n/a|
Every Princess ship is equipped with an advanced cellular communications network. This network allows you to send as well as receive voice calls, text messages and data services on your personal mobile device. Mobile device service is available for use when the ship is at sea, in international waters and in other areas where such use is permitted. All charges will be conveniently billed to you by your mobile device provider.
Your wireless provider must have a roaming agreement with Wireless Maritime Services (WMS) in order for you to use your mobile phone with this service. Your mobile device must be able to roam internationally, and international roaming must be enabled on your device. If you have a prepaid device, please confirm with your wireless carrier if you are able to use it at sea; not all prepaid devices are supported.
Rates for cellular service at sea are determined by your wireless carrier. For questions about your service while cruising, including cruise packages offered, pricing or billing, please contact your wireless provider's customer service department.
For additional information and tips on using your cellular while cruising visit cellularatsea.com
If you encounter unforeseen flight or weather-related delays on sailing day, we suggest you immediately advise an airline representative at the airport that you are a cruise guest destined for sailing that day. Typically, airlines are able to arrange alternative flights at the airline counter for passengers to continue with their travel to the point of embarkation. It is the airline’s responsibility to make alternate flight arrangements resulting from a delay or cancellation.
In the event costs are incurred, you are responsible for out of pocket expenses. If you have purchased travel protection, costs incurred as a result of trip delay are likely to be covered by Trip Delay protection. Please ensure to keep all receipts for submission and contact your travel plan administrator for assistance and clarification.
If your delay involves missing the ship in the port of embarkation, you must immediately contact the En Route Desk to confirm that you will be permitted to join the vessel at the next port of call. In certain instance, you will not be permitted to join the vessel at the next port, if the late embarkation will result in a violation of the Passenger Vessel Services Act (PVSA).
Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. You may call us toll-free at 800-545-0008. This special number is operational only in the United States and Canada.
Outside of the United States and Canada you may reach us at 661-284-4410. Within Australia, use 13 24 88. Princess representatives are available to answer this emergency en route line from
5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday.
After hours support is available in the event of “en route” delays. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. Our representatives will record your new flight information into your booking record.
If your checked baggage is delayed or misdirected by a common carrier, immediately report this to the carrier. Once you arrive onboard, report this delay to the Passenger Services Desk, providing the claim number and bag description.
As a courtesy, the onboard staff will assist in following up with the airline; however, any costs incurred in forwarding the luggage to the ship is at the guest’s expense. Guests who have purchased travel protection should verify with their policy carrier regarding Baggage Protection, which may include baggage delay coverage. Please keep all receipts for submission and contact your travel plan administrator for assistance.
If you have purchased Princess Vacation Protection and Princess EZair® and experience a delay reaching your cruise or land package, and you require assistance booking flights, accommodations, and transfers, please contact On Call International toll-free at 866-509-7712, or from outside the U.S. or Canada call collect at 603-894-9386. Payment is required up front for these arrangements, but can be submitted to the plan administrator for reimbursement of eligible expenses after your trip. Once your new arrangements are confirmed, the representative at On Call International will contact the En Route Desk to provide us with the details.
IMPORTANT: The En Route numbers provided above are for unforeseen delays. If you have any other questions, please contact your travel consultant. Princess is not responsible for any airline delays regarding Baggage Protection, which may include baggage delay coverage. Please ensure to keep all receipts for submission and contact your travel plan administrator for assistance.
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