FAQ: Onboard Experience

Our dedicated staff is there to attend to your every need. And warm smiles will greet you everywhere you go.

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Everyone at Princess is committed to ensuring you have a great time on your cruise. So, to preserve a relaxed and friendly atmosphere onboard, we ask that you observe a few guidelines.

  • When formal nights are held, please observe the suggested dress code in the Traditional Dining and Anytime Dining venues for the enjoyment of all our guests. For details regarding this, please see the section on Formal Wear.
  • Should you wish to videotape onboard during your cruise, please feel free to do so. However, videotaping the onboard entertainment performances is not allowed for copyright reasons.
  • To reflect the suggested dress code, dinner wear such as pool or beach attire, shorts, ball caps and casual jeans (with fraying and/or holes), is not welcomed in the dining rooms. Shoes must be worn.
 

Princess makes your birthday, wedding, honeymoon, anniversary or renewal of vows even more memorable. When you’re onboard a cruise with Princess, you’re surrounded by warm, caring people dedicated to making each day a celebration. And for those times in your life that are special, we’ve created a collection of memorable celebration experiences to help you savor those moments for years and years to come.

If you or your travel agent advise us of any occasions of particular importance at least 45 days prior to your departure, we’ll set our “special occasion” staff in motion to spotlight your special event in the dining room or with our special packages and fabulous “extra mile” service.

Choose from a selection of our Celebration offerings, with extra touches like flowers, wine and champagne. To order a gift or to plan a special event, review our selections and complete the order form.

 

As provided in the Passage Contract, guests agree not to bring alcoholic beverages of any kind onboard for consumption, except one bottle of wine or champagne per adult of drinking age (no larger than 750 ml) per voyage, which will not be subject to a corkage fee if consumed in the stateroom. Additional wine or champagne bottles are welcome, but will incur a $15 corkage fee each, irrespective of where they are intended to be consumed. Liquor, spirits or beers are not permitted. Please remember that luggage will be scanned and alcohol outside of our policy will be removed and discarded.*

Alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, will be collected for safekeeping and delivered to the guest's stateroom on the last day of the cruise.  A member of the ship's staff will be at the gangway to assist guests with the storage of their shoreside alcoholic purchases while our Boutiques staff will assist guests with shipboard alcoholic purchases.

*Princess Cruises is not responsible for any alcoholic beverages removed and discarded by shoreside security staff. Such items are not eligible for monetary refund or replacement.

 

The age for gambling on Princess ships is 18 years old. The age for drinking on Princess ships is 21 years old*. Guests under the age of 18 will not be permitted in the Casino or Night Club after 11:00 p.m.

*For cruises between Australia/New Zealand, China, Europe and Singapore ports, the drinking age will be 18 years old. For cruises between Japan ports, the drinking age will be 20 years old.

 

Keeping the comfort of our guests a priority, and in consideration of consumer studies which show smokers are a small minority of guests, Princess has implemented the following smoking policy:

Designated Smoking Areas
Clearly marked “Designated Smoking Areas” are available onboard and include a sufficient number of ashtrays that are emptied regularly. Generally, these areas include cigar lounges, a section of the nightclub, as well as a portion of the open decks. The Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitted to smoke only while playing at those machines. All table games are non-smoking. The Casino will also have one or more non-smoking nights (6 pm to closing), depending on length of voyage. Show lounges, dining rooms and all food services areas on board all Princess ships are non-smoking. As a safety precaution, guests are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires.

Stateroom Smoking Policy Update
For all voyages departing after January 15th, 2012, Princess Cruises will prohibit smoking in guest staterooms and balconies. This policy change reflects the preferences of a vast majority of our guests who value having their primary living space (both stateroom and balcony) smoke-free. As balconies are a hallmark of Princess Cruises, we believe it is important to keep this peaceful space clear of smoke. Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the guest’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honoring the wishes of our guests, we feel this change will enhance our onboard experience.

Electronic Cigarettes
The use of electronic cigarettes is allowed within the confines of the guest's stateroom (balcony not included) and within designated smoking areas only.

 

Take advantage of our onboard laundry, press-only and professional cleaning service for a nominal fee. All laundry is returned within 48 hours, or on the same day with our express service.

Full suite guests and Elite Captain’s Circle members also enjoy complimentary laundry and professional cleaning service, except for Presto (same day) service, which carries a charge.

For your convenience, Princess vessels have self-service launderettes where washers, dryers and laundry products are available for a negligible charge. Please note that irons/ironing boards are available in the self-service laundry rooms. Ironing and using personal clothes steamers are not permitted in any stateroom. Although rare, on certain itineraries environmental regulations relating to the consumption of water may impact the operating hours of the launderettes. These restrictions, when applicable will be posted in the Princess Patter.

 

Unless noted, onboard currency is in U.S. dollars. However, on select Australian-based itineraries, the onboard currency is in Australian dollars.

One of the best things about cruising with Princess is the convenience of being able to sign for all your expenses and have them charged to your stateroom.

An itemized statement will be delivered to your stateroom prior to disembarkation. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit the Guest Services/Purser's Desk to settle your account. We accept U.S., Canadian, British and Euro currencies, and traveler's checks. American Express/Optima®, Diners Club/Carte Blanche®, Discover® Network, the JCB Card®, MasterCard® and Visa® are also accepted. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Purser's staff at the beginning of the cruise.

For your convenience, Automated Teller Machines for the exchange of foreign currencies are available on vessels sailing out of European ports and on selected exotic itineraries. Use of such machines may involve transaction fees that are subject to change without notice. Please visit the Guest Services/Purser's Desk for more information.

 

Our boutiques onboard offer more than just accessories and sundries you may have left at home. Shop onboard and benefit from incredible tax-and duty-free savings off suggested U.S. retail prices on fragrances, cosmetics, jewelry and gifts, apparel and liquor.

In addition to our everyday savings, we bring you special promotions throughout the cruise. Once onboard, please check the Princess Patter calendar for times and locations of these exciting events.

Plus, Elite Captain’s Circle members receive a 10% boutiques discount!

 

Internet access is available on all Princess vessels through our 24-hour onboard Internet Cafe and wireless network — which is available in some staterooms and various public areas including our world famous Piazzas.

Use our state-of-the-art computer systems to access your web-based email account, or browse the Internet for world news, sports and stock trading. Or bring your wireless-enabled laptop and access the Internet through our improved onboard wireless service.

Guests who subscribe to email services from an Internet Service Provider (ISP) are advised to verify that their ISP has a web-mail viewing site prior to sailing. Most major ISPs have websites that allow email access via a web browser using an email address and password.

Please contact the Internet Café Manager onboard for information regarding the charges that apply to Internet and wireless services and any other specific requirements.

Plus – Platinum and Elite Captain’s Circle members benefit from credit toward Internet Café packages.

To take advantage of pre-payment, login to Cruise Personalizer to pre-pay online, or simply call 1-855-500-7690. Pre-payment is available up to 3 days prior to departure.

Internet access via satellite is significantly slower than high-speed connections on shore. Princess Cruises reserves the right to filter content accessed via the ship's Internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted onboard Princess vessels.

 

Princess@Sea is our FREE, award-winning mobile friendly tool offering quick and convenient access to valuable information about the ship while you're onboard! Plan your day's events and activities, review the ship's itinerary and port guides, browse restaurant menus, even access your stateroom account! Plus, the Princess@Sea Messenger allows you to send text messages to other guests onboard!

Getting started with Princess@Sea is easy. Simply connect to the ship’s WIFI once onboard, open your browser and Princess@Sea will be the default page that appears. It even operates in "Airplane Mode". No cellular or data charges required!

Princess@Sea and Princess@Sea Messenger are now available on all ships.

Learn more about Princess@Sea.

 

Enjoy some peace of mind with Princess Vacation Protection.

Leave your worries behind when you go on vacation. Princess Vacation Protection helps make your travel experience carefree with these great benefits:

Cancellation Fee Waiver1
(Non-insurance features provided by Princess Cruises)

Life is unpredictable... but you can rely on Princess Vacation Protection. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan you’ll receive a refund of your cancellation fees. If you need to cancel for any reason not listed in the plan, under the “Any Reason” Cancellation Enhancement feature, you’ll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan.

Travel Insurance Benefits2
(Underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, OH)

Sail through your vacation with less to worry about.

  • Trip Interruption: Up to total trip cost reimbursement for missed, prepaid cruise arrangements and/or the cost of one-way airfare if you must start your vacation late or need to come home early due to illness, injury and more.
  • Trip Delay: Up to $500 for any pre-cruise trip delay expenses and/or post-cruise trip delay expenses up to $1,500 (not to exceed $1,500 for both pre- and post-cruise delays) for meals, hotel and transportation
  • Baggage Delay: Up to $500 if your luggage is delayed during travel.
  • Baggage/Personal Effects: Up to $1,500 ($3,000 with the Platinum plan) if your stuff is lost, stolen or damaged.
  • Accident Medical Expense: Up to $10,000 ($20,000 with the Platinum plan) if you become injured while traveling
  • Sickness Medical Expense: Up to $10,000 ($20,000 with the Platinum plan) if you become sick while traveling.
  • Emergency Medical Evacuation/Repatriation: Up to $25,000 ($50,000 with the Platinum plan) in the event your medical condition requires emergency medical transportation to an appropriate medical facility or in the event of your death, provides coverage to transport your mortal remains.

24/7 Worldwide Travel Assistance Services3
(Non-insurance services provided by On Call International)

Need help while you travel? Assistance is there for you, 24 hours a day, 7 days a week, anywhere in the world.

Princess Vacation Protection is available for purchase on all Princess Cruises, Princess Cruisetours, Princess Alaska Land Tours and Princess Canadian Rockies Land Tours, and is available at two levels: Standard or Platinum. Princess Vacation Protection is available for purchase up until final payment for your trip  . Princess Vacation Protection is not in effect until the plan cost has been paid to Princess in addition to any required cruise deposits or payments.

1 Non-insurance feature provided by Princess. For NY & WA residents only, Trip Cancellation benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787). In addition, residents of NY are not required to purchase the Travel Insurance Benefits in order to receive the “Any Reason” Cancellation Enhancement feature.

2 Travel Insurance Benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787).

3 Travel Assistance services are non-insurance services provided by On Call International.

This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

Princess Vacation Protection - Standard To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit PVP Standard.

Princess Vacation Protection - Platinum To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit PVP Platinum.

Note that Princess Vacation Protection is not available to residents of Quebec or Puerto Rico.

Princess Vacation Protection Frequently Asked Questions

Q: Am I protected by my Princess Vacation Protection plan if my mother, who is not traveling with me, develops pneumonia and I have to cancel my trip to care for her?
A: Yes! Princess will refund the cancellation fees (up to the full value of the cruise vacation) if you have to cancel your trip because of a specified reason such as illness, injury or death of yourself, a traveling companion or either of your immediate family members.

Q: If I have a heart condition and am on continuing medication, am I protected if my heart condition flares up during my vacation?
A: Yes! Princess Vacation Protection provides reimbursement for conditions that are stable during the 60-days prior to purchase, so if you have had no changes in your health (even if you are on continuous unchanged medication), you would be protected.

Q: What if my condition did change prior to purchasing Princess Vacation Protection?
A: Rest assured, emergency evacuation benefits are still provided in the event of a medical emergency. Also, if you cancel your cruise vacation and do not qualify for cash reimbursement due to an unstable medical condition prior to purchase, you will have the benefit of cancel-for-any-reason protection from Princess.

Q: If my pet becomes ill and I have to cancel my trip as a result, will Princess Vacation Protection reimburse me?
A: Although you would not qualify for cash reimbursement, as an added feature for purchasing Princess Vacation Protection, Princess will provide a credit toward a future cruise equal to 75% of the cancellation fees imposed (100% if Platinum Vacation Protection is purchased) if you choose to cancel for an ineligible reason. This benefit is provided by Princess Cruises and/or Princess Tours.

 

We make it easy for you to get to know your ship. With industry-leading interactive deck plans and virtual tours, you’ll be able to see your ship before you board.

Learn more about your ship, and select the ship you’ll be sailing on.

 

The health and well-being of our guests and crew is our highest priority. And there are several measures that meet or exceed standards set by the US Centers for Disease Control and Prevention which are currently in place to prevent and contain illnesses on our ships.

The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet. You'll also find hand sanitizers located throughout the ship for your use after washing your hands.

If you feel ill during your voyage, please immediately report to the medical center. All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemized account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.

 

During your cruise, regardless of which Princess ship you choose, you will meet staff who provide you with excellent service. Crew members often rotate to different vessels within the Princess fleet which helps to maintain our high standards on every ship. These dedicated workers reflect our philosophy that all crew on all ships are but one family who share in our success.

To simplify the tipping process for our guests, a discretionary gratuity of $15.50 per guest for suites, $14.50 per guest for mini-suites and club class, and $13.50 per guest for interior, oceanview, and balcony staterooms. This gratuity will be shared amongst those staff who help provide and support your cruise experience, including all waitstaff, stateroom stewards, buffet stewards, and housekeeping staff across the fleet.

For your convenience, this gratuity can be pre-paid online via Cruise Personalizer. Alternatively, you may call us at 1-855-500-7690 and reference Special Services item number 0591. Pre-payment is available up to 2 days prior to departure.

A 15% gratuity is added to bar charges, dining room wine accounts, and Lotus Spa® services. This is shared amongst the beverage staff, their support staff and Lotus Spa® personnel.

Casino dealers and youth staff do not share in these gratuities. We know you will find these services onboard exemplary.

Please note gratuities will be deemed undisputed unless a request to modify is received prior to disembarking the ship.

 

The little extras you find in the best hotels — fresh fruit (by request), evening bed turn-down, chocolates on your pillow, complimentary shampoo, conditioner and body lotion — are provided in every stateroom. Waffle weave cloth bathrobes are available upon request from your stateroom steward for your comfort and convenience.

For those of you who wish to enjoy a relaxing drink in the privacy of your stateroom, bottles of liquor and stateroom bar packages are available for purchase at non-duty-free prices through room service. The stateroom directory available onboard lists a complete menu of offerings.

Mini-suites include a welcome glass of champagne, two televisions, a sitting area and a spacious closet, while full suites offer all of these premiums plus amenities such as a DVD/CD player and free access to a DVD library. Full suite guests also enjoy complimentary laundry, and use of the Lotus Spa® Thermal Suite (on select ships, excluding Royal Princess), one-time free mini-bar setup and use of our Disembarkation Lounge.

Each stateroom has other luxuries for your convenience, such as a private safe and refrigerator. In addition, each room is equipped with a 110-volt, 60-cycle alternating current (AC) with standard U.S. plug fittings. Please ask your stateroom steward to check your appliances for suitability before use if you have any questions. All ships are equipped with an electric hair dryer in every stateroom.

Stateroom configuration
Staterooms with 3 and 4 berths can be a pullman bed, murphy bed, sofa bed or a rollaway bed. The specific configuration can be confirmed directly through Princess Cruises Reservations or your travel agent. Photos, floor plan diagrams, and amenities represent typical arrangements and may vary by ship.

 

Getting away from it all doesn't mean being out of touch. Every stateroom on Princess ships has its own TV set featuring our multi-channel Princess Overseas Television programming.*

We offer live satellite reception of MSNBC, CNBC, Fox News and BBC World. In some instances and based on sailing itineraries we offer Sky News and Sky Sports News in lieu of MSNBC and Fox News. Along with a movie channel featuring a wide selection of first-run movies, we also provide the latest sitcoms and dramas, an onboard version of the Discovery Channel, and a wide selection of special programming, including the Academy Awards®. Plus, for sports fans, we offer several major sporting events such as the Super Bowl® , BCS college bowl games, NBA Finals and the NCAA basketball tournament. Closed captioning is available on most Princess ships; please check with the Guest Services Desk for information.

All televisions in cabins onboard Princess ships^ are equipped with the open captioning feature. All movies are open captioned. However, callers should be advised that this feature does not work with most programs shown from an international (versus U.S.) satellite (ie: CNN, etc.). When the television receives a U.S. feed, the open captioning feature will work. Most onboard theaters are equipped with assistive listening devices.

*Ship television programming is not guaranteed at all times due to the nature of satellite communications, which are subject to itinerary and possible disruption from weather patterns and various obstructions. Also, Internet access via satellite is significantly slower than high-speed connections on shore.

^At this time, the open captioning feature is not available on Royal Princess.

 

Our medical centers are primarily intended to provide acute care for illness and accidents that may occur while on vacation and are not intended to provide long term care for patients with chronic illnesses or as a substitute for regular health care.

Our intention is to:

  • Provide quality maritime medical care for guests and crew members aboard our ships.
  • Initiate appropriate stabilization, diagnostic and therapeutic maneuvers for critically ill or medically unstable patients.
  • Support, comfort and care for patients onboard.
  • Facilitate the timely medical evacuation of patients, if appropriate.

All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemized account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.

 

We respect our guests' religious beliefs and invite them to practice on their own or with their fellow guests. Guests who wish to lead religious services may volunteer by contacting the Guest Services desk or a member of the Cruise Staff. In some cases, our shipboard staff will lead services. However, Princess Cruises does not place clergy on board our vessels.

Clergy traveling as Guests onboard our vessels are welcome to conduct services while sailing. They should leave their name, cabin number, and services offered at the Guest Services Desk and they will be contacted by a member of the Cruise Director's Staff. Approval of services will be made based on schedule suitability, appropriate onboard supplies, etc. Please bring your Letter of Celebret or Letter of Good Standing with you to provide to the onboard staff.

Please note that during Passover, there will be a Seder service (including Passover meal) held onboard. For Hanukkah, services are available and will be guest-led with wine, Challah bread, prayers and an electric Menorah (no candles or live flames) provided by Princess. Supplies are present and available for anyone who wants to lead the service at 5:30 PM on Friday evenings.

If you would like to bring on your own Menorah, you may. However, since candles are prohibited onboard all Princess ships, it must be electric (no live flame).

 

CRIME PREVENTION AND RESPONSE GUIDE

Princess Cruises has zero tolerance for crime on board its ships.  This guide is designed to offer information to all guests on proper response procedures and available law enforcement processes in the event that an incident occurs.   

Guests should immediately report missing persons and criminal activity to ship’s personnel so appropriate action may be taken to ensure the safety and security of all persons on board.  Timely reporting of an incident is also imperative so that necessary law enforcement notifications can be made as expeditiously as possible.  Incidents may be reported at any time by dialing the Purser’s Desk.  Missing persons or criminal activity may also be reported to the on board Security Department by dialing the Purser’s Desk.  Any situations requiring medical assistance can be reported to the Medical Department at any time by dialing 911 or through the Purser’s Desk.

Princess Cruises reports all missing persons and serious criminal incidents such as homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by existing laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000 to appropriate law enforcement authorities.  In addition to our own reporting policies and other legal requirements, on international voyages that embark or disembark in the United States, U.S. federal law requires Princess Cruises to report missing U.S. nationals and the above felonies to the U.S. Federal Bureau of Investigation (FBI) by telephone as soon as possible, to the U.S. Department of Homeland Security electronically, and to the U.S. Coast Guard in writing.  These U.S. requirements apply to all such incidents that occur on board in U.S. territorial waters, or at sea or in another country’s territorial waters if the individuals involved are U.S. nationals.  The U.S. FBI may assert criminal jurisdiction in all of these circumstances.  Each of the countries visited, as well as the ship’s country of registry (Bermuda), may also assert jurisdiction and impose additional reporting requirements.  

For missing persons or serious criminal incidents that occur within countries visited or their territorial waters, and for incidents within U.S. states, you may independently contact local law enforcement authorities.  You may also contact the U.S. FBI or U.S. Coast Guard for incidents that arise at any time during the voyage.  Princess Cruises encourages all guests to learn as much as you can about the local laws and customs of the places you will visit.  Good resources are your library, your travel agents, and the embassies, consulates or tourist bureaus of the countries you will visit.  In addition, keep track of what is being reported in the media about recent developments in those countries.  Contact information for the FBI, U.S. Coast Guard and the National Sexual Assault Hotline is listed below.  Locations of U.S. Embassies or Consulates in the ports visited and contact information for local law enforcement in these ports is listed on the front page of the Princess Patter.

U.S. Federal Bureau of Investigation (FBI) Headquarters, Washington DC
(202) 324-3000
Visit FBI website

U.S. Coast Guard National Command Center
(800) 323-7233
Visit United States Coast Guard website

National Sexual Assault Hotline
Rape, Abuse & Incest National Network
(800) 656-4673
Visit RAINN website

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