FAQ: Onboard Experience

Our dedicated staff is there to attend to your every need. And warm smiles will greet you everywhere you go.

Click on a topic headline to view detailed information relating to your selection.


What is “Crew Incentive”?
A crew incentive is a daily amount added to your onboard account, which is shared among the many members of our crew in hotel, dining and entertainment throughout the fleet who help make your cruise experience special. The daily amount of the Crew Incentive is based on stateroom category: $14.50 per guests in Interior, Oceanview and Balcony, $15.50 per guest in Mini-Suite and Club Class, $16.50 per guests in Suites.

What if I purchased Princess Plus?
If you pre-paid the Crew Incentive and/or Service Charge as part of an all-inclusive or other applicable package:

  • the payments are bundled into your fare
  • the payments are nonrefundable from the time of purchase, except as part of the cruise fare, which refund shall be provided in accordance with our cancelation policy
  • no additional amount will be added to your onboard account for the Crew Incentive or for those Service Charges covered by such package

What if I am not satisfied and don’t want to pay the Crew Incentive?
We are committed to meeting and exceeding guest expectations and pride ourselves in delivering excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. We strive to resolve any issues promptly. In the unlikely event you are dissatisfied for any reason, the Crew Incentive is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation.

To learn more, see our Crew Incentive and Service Charge Policy.


What is a “Service Charge”?
A service charge occurs when you buy beverage packages, drinks, specialty dining and other products and services that aren’t included in the cruise fare. It’s automatically added to your account and non-refundable.

What services have this charge and how much is it?
The Service Charge amount is based upon the service/product purchased and is applied as follows:

Service/Product Service Charge
Specialty Dining 17% (included in total cover charge)
Specialty Food Items 17% (included in total item charge)
Drink Packages 18%
Drinks 18%
Corkage Fee 18% (included in total charge)
Private Group Functions 18% (of total cost)
Spa Services* 18%

*Service Charge payments for spa services are not pooled for the fleet.

To learn more, see our Crew Incentive and Service Charge Policy.


Internet access is available on all Princess ships through our wireless network — available in all staterooms and public areas – and through our 24-hour onboard Internet Cafe.

You can access Wi-Fi through wireless-enabled devices, such as laptops, tablets or mobile devices. Or use the computers in our Internet Café to access your web-based email account, or browse the internet.

Information regarding available plans can be viewed pre-cruise in Cruise Personalizer, by connecting to the ship’s Wi-Fi once on board, or by visiting the Digital Communications Manager on board.


Select ships have been upgraded with MedallionNet, allowing guests to stay connected to the web like never before. With MedallionNet, you can text, post photos, video chat and stream your favorite shows, movies, music and sports with ease. All ships in the Princess® fleet are MedallionNet enabled. To learn more visit the MedallionNet page.

Platinum and Elite Captain’s Circle members receive a specified number of internet minutes for free as a loyalty benefit. And on ships with MedallionNet, they have a choice to redeem their free minutes, or receive a discount on an unlimited package.

Standard internet access via satellite may be significantly slower than high-speed connections on shore. Princess Cruises reserves the right to filter content accessed via the ship's internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted on board select Princess vessels.


Everyone at Princess is committed to ensuring you have a great time on your cruise. So, to preserve a relaxed and friendly atmosphere onboard, we ask that you observe a few guidelines.

  • When formal nights are held, please observe the suggested dress code in the Traditional Dining and Anytime Dining venues for the enjoyment of all our guests. For details regarding this, please see the section on Formal Wear.
  • Should you wish to videotape onboard during your cruise, please feel free to do so. However, videotaping the onboard entertainment performances is not allowed for copyright reasons.
  • To reflect the suggested dress code, dinner wear such as pool or beach attire, shorts, ball caps and casual jeans (with fraying and/or holes), is not welcomed in the dining rooms. Shoes must be worn.

The little extras you find in the best hotels — fresh fruit (by request), evening bed turn-down, chocolates on your pillow, complimentary shampoo, conditioner and body lotion — are provided in every stateroom. Waffle weave cloth bathrobes are available upon request from your stateroom steward for your comfort and convenience.

For those of you who wish to enjoy a relaxing drink in the privacy of your stateroom, bottles of liquor and stateroom bar packages are available for purchase at non-duty-free prices through room service. The stateroom directory available onboard lists a complete menu of offerings.

Mini-suites include a welcome glass of champagne, two televisions, a sitting area and a spacious closet, while full suites offer all of these premiums plus complimentary laundry, and use of the Lotus Spa® Thermal Suite (on select ships, excluding Discovery Princess℠, Sky Princess®, Enchanted Princess®, Royal Princess®, Regal Princess®, Majestic Princess®, Grand Princess®, or Pacific Princess®), one-time free mini-bar setup and use of our Disembarkation Lounge.

Each stateroom has other luxuries for your convenience, such as a private safe and refrigerator. In addition, each room is equipped with a 110-volt, 60-cycle alternating current (AC) with standard U.S. plug fittings. Please ask your stateroom steward to check your appliances for suitability before use if you have any questions. All ships are equipped with an electric hair dryer in every stateroom.

Stateroom configuration
Staterooms with 3 and 4 berths can be a pullman bed, murphy bed, sofa bed or a rollaway bed. The specific configuration can be confirmed directly through Princess Cruises Reservations or your travel agent. Photos, floor plan diagrams, and amenities represent typical arrangements and may vary by ship.


The Shops of Princess offer more than just accessories and sundries you may have left at home. Shop on board and benefit from incredible tax-and duty-free savings off suggested U.S. retail prices on fragrances, cosmetics, jewelry and gifts, apparel and liquor.

In addition to our everyday savings, we bring you special promotions throughout the cruise. Once on board, please check for times and locations of these exciting events in the Princess Patter or by accessing JourneyView™ on your mobile device, if you’re traveling on a MedallionClass™ ship.

Plus, Elite Captain’s Circle members receive a 10% boutiques discount!


Princess makes your birthday, wedding, honeymoon, anniversary or renewal of vows even more memorable. When you’re onboard a cruise with Princess, you’re surrounded by warm, caring people dedicated to making each day a celebration. And for those times in your life that are special, we’ve created a collection of memorable celebration experiences to help you savor those moments for years and years to come.

If you or your travel agent advise us of any occasions of particular importance at least 45 days prior to your departure, we’ll set our “special occasion” staff in motion to spotlight your special event in the dining room or with our special packages and fabulous “extra mile” service.

Choose from a selection of our Celebration offerings, with extra touches like flowers, wine and champagne. To order a gift or to plan a special event, review our selections and complete the order form.


Keeping the comfort of our guests a priority, and in consideration of consumer studies which show smokers are a small minority of guests, Princess has implemented the following smoking policy:

Designated Smoking Areas
Clearly marked “Designated Smoking Areas” are available onboard and include a sufficient number of ashtrays that are emptied regularly. Generally, these areas include cigar lounges, a section of the nightclub, as well as a portion of the open decks. The Casino and Casino Bar are non-smoking areas on board, with the exception of designated slot machines where guests are permitted to smoke only while playing at those machines. All table games are non-smoking. The Casino will also have one or more non-smoking nights (6 pm to closing), depending on length of voyage. Show lounges, dining rooms and all food services areas on board all Princess ships are non-smoking. As a safety precaution, guests are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires.

Stateroom Smoking Policy
Princess Cruises prohibits smoking in guest staterooms and balconies. This reflects the preferences of a vast majority of our guests who value having their primary living space (both stateroom and balcony) smoke-free. As balconies are a hallmark of Princess Cruises, we believe it is important to keep this peaceful space clear of smoke. Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the guest’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honoring the wishes of our guests, we feel this enhances our onboard experience.

Electronic Cigarettes
The use of electronic cigarettes is allowed within the confines of the guest's stateroom (balcony not included) and within designated smoking areas only.


As provided in the Passage Contract, guests agree not to bring alcoholic beverages of any kind on board for consumption, except one bottle of wine or champagne per adult of drinking age (no larger than 750 ml) per voyage, which will not be subject to a corkage fee if consumed in the stateroom. Additional wine or champagne bottles are welcome, but will incur a $15 corkage fee each, irrespective of where they are intended to be consumed. Liquor, spirits or beers are not permitted. Please remember that luggage will be scanned and alcohol outside of our policy will be removed and discarded.*

Alcoholic beverages that are purchased duty free on board in the Shops of Princess, or at ports of call, will be collected for safekeeping and delivered to the guest's stateroom on the last day of the cruise.  A member of the ship's staff will be at the gangway to assist guests with the storage of their shoreside alcoholic purchases while the Shops of Princess staff will assist guests with shipboard alcoholic purchases.

*Princess Cruises is not responsible for any alcoholic beverages removed and discarded by shoreside security staff. Such items are not eligible for monetary refund or replacement. Guests found with prohibited items, including alcohol outside of the policy, may need to collect their luggage at a security checkpoint on board.


The age for gambling on Princess ships is 18 years old. The age for drinking on Princess ships is 21 years old*. Guests under the age of 18 will not be permitted in the Casino or Night Club after 11:00 p.m.

*For cruises between Australia/New Zealand, China, Europe and Singapore ports, the drinking age will be 18 years old. For cruises between Japan ports, the drinking age will be 20 years old.


Enjoy some peace of mind with Princess Vacation Protection, which provides both a cancellation fee waiver and travel insurance benefits as a simple way to ease your worries before setting sail.

Learn more about Princess Vacation Protection and coverage details.



Princess Cruises has zero tolerance for crime on board its ships.  This guide is designed to offer information to all guests on proper response procedures and available law enforcement processes in the event that an incident occurs.   

Guests should immediately report missing persons and criminal activity to ship’s personnel so appropriate action may be taken to ensure the safety and security of all persons on board.  Timely reporting of an incident is also imperative so that necessary law enforcement notifications can be made as expeditiously as possible.  Incidents may be reported at any time by dialing the Purser’s Desk.  Missing persons or criminal activity may also be reported to the on board Security Department by dialing the Purser’s Desk.  Any situations requiring medical assistance can be reported to the Medical Department at any time by dialing 911 or through the Purser’s Desk.

Princess Cruises reports all missing persons and serious criminal incidents such as homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by existing laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000 to appropriate law enforcement authorities.  In addition to our own reporting policies and other legal requirements, on international voyages that embark or disembark in the United States, U.S. federal law requires Princess Cruises to report missing U.S. nationals and the above felonies to the U.S. Federal Bureau of Investigation (FBI) by telephone as soon as possible, to the U.S. Department of Homeland Security electronically, and to the U.S. Coast Guard in writing.  These U.S. requirements apply to all such incidents that occur on board in U.S. territorial waters, or at sea or in another country’s territorial waters if the individuals involved are U.S. nationals.  The U.S. FBI may assert criminal jurisdiction in all of these circumstances.  Each of the countries visited, as well as the ship’s country of registry (Bermuda), may also assert jurisdiction and impose additional reporting requirements.  

For missing persons or serious criminal incidents that occur within countries visited or their territorial waters, and for incidents within U.S. states, you may independently contact local law enforcement authorities.  You may also contact the U.S. FBI or U.S. Coast Guard for incidents that arise at any time during the voyage.  Princess Cruises encourages all guests to learn as much as you can about the local laws and customs of the places you will visit.  Good resources are your library, your travel agents, and the embassies, consulates or tourist bureaus of the countries you will visit.  In addition, keep track of what is being reported in the media about recent developments in those countries.  Contact information for the FBI, U.S. Coast Guard and the National Sexual Assault Hotline is listed below.  Locations of U.S. Embassies or Consulates in the ports visited and contact information for local law enforcement in these ports is listed on the front page of the Princess Patter.

U.S. Federal Bureau of Investigation (FBI) Headquarters, Washington DC
(202) 324-3000
Visit FBI website

U.S. Coast Guard National Command Center
(800) 323-7233
Visit United States Coast Guard website

National Sexual Assault Hotline
Rape, Abuse & Incest National Network
(800) 656-4673
Visit RAINN website


The health and well-being of our guests and crew is our highest priority. And there are several measures that meet or exceed standards set by the US Centers for Disease Control and Prevention which are currently in place to prevent and contain illnesses on our ships.

The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet. You'll also find hand sanitizers located throughout the ship for your use after washing your hands.

If you feel ill during your voyage, please immediately report to the medical center. All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemized account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.

In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.


Our medical centers are primarily intended to provide acute care for illness and accidents that may occur while on vacation and are not intended to provide long term care for patients with chronic illnesses or as a substitute for regular health care.

Our intention is to:

  • Provide quality maritime medical care for guests and crew members aboard our ships.
  • Initiate appropriate stabilization, diagnostic and therapeutic maneuvers for critically ill or medically unstable patients.
  • Support, comfort and care for patients onboard.
  • Facilitate the timely medical evacuation of patients, if appropriate.

All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemized account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.


Take advantage of our onboard laundry, press-only and professional cleaning service for a nominal fee. All laundry is returned within 48 hours, or on the same day with our express service.

Full suite guests and Elite Captain’s Circle members also enjoy complimentary laundry and professional cleaning service, except for Presto (same day) service, which carries a charge.

For your convenience, Princess vessels have self-service launderettes where washers, dryers and laundry products are available for a negligible charge. Please note that irons/ironing boards are available in the self-service laundry rooms. Ironing and using personal clothes steamers are not permitted in any stateroom. Although rare, on certain itineraries environmental regulations relating to the consumption of water may impact the operating hours of the launderettes. These restrictions, when applicable will be posted in the Princess Patter.


Unless noted, onboard currency is in U.S. dollars. However, on select Australian-based itineraries, the onboard currency is in Australian dollars.

One of the best things about cruising with Princess is the convenience of being able to sign for all your expenses and have them charged to your stateroom.

An itemized statement will be delivered to your stateroom prior to disembarkation. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit the Guest Services/Purser's Desk to settle your account. We accept U.S., Canadian, British and Euro currencies, and traveler's checks. American Express/Optima®, Diners Club/Carte Blanche®, Discover® Network, the JCB Card®, MasterCard® and Visa® are also accepted. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Purser's staff at the beginning of the cruise.

For your convenience, Automated Teller Machines for the exchange of foreign currencies are available on vessels sailing out of European ports and on selected exotic itineraries. Use of such machines may involve transaction fees that are subject to change without notice. Please visit the Guest Services/Purser's Desk for more information.


We respect our guests' religious beliefs and invite them to practice on their own or with their fellow guests. Guests who wish to lead religious services may volunteer by contacting the Guest Services desk or a member of the Cruise Staff. In some cases, our shipboard staff will lead services. However, Princess Cruises does not place clergy on board our vessels.

Clergy traveling as Guests onboard our vessels are welcome to conduct services while sailing. They should leave their name, cabin number, and services offered at the Guest Services Desk and they will be contacted by a member of the Cruise Director's Staff. Approval of services will be made based on schedule suitability, appropriate onboard supplies, etc. Please bring your Letter of Celebret or Letter of Good Standing with you to provide to the onboard staff.

Please note that during Passover, there will be a Seder service (including Passover meal) held onboard. For Hanukkah, services are available and will be guest-led with wine, Challah bread, prayers and an electric Menorah (no candles or live flames) provided by Princess. Supplies are present and available for anyone who wants to lead the service at 5:30 PM on Friday evenings.

If you would like to bring on your own Menorah, you may. However, since candles are prohibited onboard all Princess ships, it must be electric (no live flame).


We make it easy for you to get to know your ship, so that you can start your vacation on the right foot. With interactive deck plans and virtual tours, you’ll be able to see your ship before you board.

Learn more about your ship, and select the ship you’ll be sailing on.


Getting away from it all doesn't mean being out of touch. Every stateroom on Princess ships has its own TV set featuring our multi-channel Princess Overseas Television programming.*

We offer live satellite reception of MSNBC, CNBC, Fox News and BBC World. In some instances and based on sailing itineraries we offer Sky News and Sky Sports News in lieu of MSNBC and Fox News. Along with a movie channel featuring a wide selection of first-run movies, we also provide the latest sitcoms and dramas, an onboard version of the Discovery Channel, and a wide selection of special programming, including the Academy Awards®. Plus, for sports fans, we offer several major sporting events such as the Super Bowl® , BCS college bowl games, NBA Finals and the NCAA basketball tournament. Closed captioning is available on most Princess ships; please check with the Guest Services Desk for information.

All televisions in cabins onboard Princess ships^ are equipped with the open captioning feature. All movies are open captioned. However, callers should be advised that this feature does not work with most programs shown from an international (versus U.S.) satellite (ie: CNN, etc.). When the television receives a U.S. feed, the open captioning feature will work. Most onboard theaters are equipped with assistive listening devices.

*Ship television programming is not guaranteed at all times due to the nature of satellite communications, which are subject to itinerary and possible disruption from weather patterns and various obstructions. Also, Internet access via satellite is significantly slower than high-speed connections on shore.

^At this time, the open captioning feature is not available on Royal Princess.

FAQ: Cruise Answer Place


On Board



Additional Questions

Discover Your Next Destination

Search our range of itineraries to find one that's right for you.

Find a Cruise