The OceanReady® Process

Get ready for your Princess Cruise with the OceanReady® steps

Princess® MedallionClass makes cruising effortless. It all begins with the OceanMedallion™, a quarter-sized device that never needs to be turned on or off. Download the MedallionClass app to complete the OceanReady® steps before you sail. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting:

Fill in your personal information
Personal Info & Travel Docs
Security & Profile Photos
MedallionPay™ & PIN Code
Emergency Information
Arrival & Departure Groups
Passage Contract & Acceptances/Acknowledgements
Health Questionnaire

Guests who don’t complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process.

Visit Cruise Personalizer® to book flights and transfers, reserve shore excursions, make spa appointments, and purchase any beverage packages if they are not already included in your booking. Before you leave for your cruise, you can print your luggage tags from Cruise Personalizer.

When you enter your personal information and upload your travel documents in the MedallionClass® app make sure your name appears in your OceanReady® Profile exactly as entered in your passport. If the name does not match, it's important you contact your Travel Advisor or the Princess Reservations Department at 0344 338 8663 to correct this information. Also, verify that your passport details and emergency contact information are complete and correct.

View Princess MedallionClass FAQ

Suitable Travel Insurance Cover Is Mandatory To Travel With Us

We’re delighted that you’ve chosen to set sail with us and we cannot wait to welcome you on board. Before we get there, it is mandatory for all UK guests to have suitable travel insurance cover in order to cruise with us.

We’ve partnered with Holiday Extras to offer cover for our holidays:

Holiday Extras offer cruise-specific travel insurance policies – perfect for your next holiday. One of the key benefits is that this cruise-specific cover includes things most travel insurance policies don’t cover as standard, such as missed ports, missed shore experiences and cabin confinement.

Holiday Extras offer three levels of cover to choose from: bronze, silver and gold. Should you wish to purchase travel insurance through our insurance partner, Holiday Extras, COVID-19 cover is included as standard with all policies, full details can be found by viewing the Holiday Extras COVID-19 Summary PDF.

Tailored options are also available from Holiday Extras should you have pre-existing medical conditions. To find out more, visit the holidayextras.co.uk website or phone 0800 093 3070 and quote PRIHX.

View Holiday Extras travel insurance coverage benefits (PDF)

Cancellation Policy

View our Standard Policy for Cancellations, Refunds & Final Payment.

For cancellation concerns within 7 days of embarkation related to COVID-19, please see our Cancellation Policy.

For guests that have Future Cruise Credits, visit our Princess® Cruise Credits page to learn about how to use them.

For the latest updates regarding cancelled cruises, view the Impacted & Cancelled Cruises page for more information.

Visas

IMPORTANT: Visa and documentation requirements vary by destination and change from time to time without prior notice. Guests should check with the consulate of each country they will visit, or a visa service to verify current regulations. Princess Cruises use CIBT Visa Services which can be reached on 0844 800 4650 or by visiting CIBT Visa Services website. It is the guest's responsibility to have proper travel documentation. They should reconfirm visa requirements with the consulate 5-7 days prior to the cruise.

The following information is provided as general guidance. Because governmental travel requirements change periodically, you must check with your travel advisor or the government authorities for all countries you will visit to determine or verify the actual requirements at the time of sailing. Princess assumes no responsibility for advising guests of such requirements.

COUNTRY	PORT OF CALL	VISA REQUIREMENTS
Argentina	Buenos Aires, Ushuaia	There is no visa requirement for British citizen passport holders. If you do not hold a British citizen passport, please be sure to check your requirements with the Argentinian Embassy or Consulate.
Australia	Adelaide, Airlie Beach, Albany, Brisbane, Broome, Bunbury, Burnie, Cairns, Cooktown, Darwin, Exmouth, Geraldton, Hobart, Melbourne, Newcastle, Perth (Fremantle), Philip Island, Port Douglas, Townsville, Sydney	All guests with the exception of Australian and New Zealand nationals, whose holiday includes Australia, must be in possession of a valid Australian Visa, eVisitor approval or an ETA (Electronic Travel Authority). This also applies to guests in transit, even if you do not intend to go ashore at an Australian port. An eVisitor visa can be obtained by the following methods: Online through the Australian Government secure site at Australia's Department of Immigration and Border Protection website. Applications made for the eVisitor visa via this website are now free of charge If you have booked through a high street travel agency or a tour operator, they may be able to obtain the eVisitor/ ETA on your behalf. Alternatively, you can contact a visa service of your choice to arrange the visa. Our recommended visa service can obtain the visa for you by charging an administration fee. Please contact our recommended visa service,CIBT, on 0845 899 7213 .
Benin	Cotonou	Visas for Benin are compulsory and will be issued for all guests, in transit and visiting, upon the ship’s arrival and therefore you are not required to obtain the visa in advance of the cruise. A visa fee of $30 USD per person (subject to change) will be charged to your onboard account.
Bermuda	West End	There is no visa requirement for British Citizen passport holders. If you do not hold a British Citizen passport, please be sure to check your requirements with the Bermudan Embassy or Consulate.
Brazil	Boca da Valeria, Fortaleza, Manaus, Parintins, Rio de Janeiro, Santarem	Guests with British Citizen passports do not require a visa for Brazil. If you do not hold a British Citizen passport, please be sure to check your requirements with your local Brazilian embassy or consulate. A Yellow Fever vaccination may be required - guests must check their vaccination requirements with their General Practitioner.
Cambodia	Sihanoukville	In transit Guests - For all nationalities, a visa for Cambodia will be issued upon the ship's arrival in Cambodia and therefore you are not required to obtain a Cambodian visa in advance of the cruise. A visa fee of $55 USD will be charged to your onboard account. Visa fee is subject to change. A passport size photo, or a clear copy of the picture page from the guest's passport, is needed along with the fee. Cruisetour/Joining Guests - A visa is required for entry into Cambodia. Visas may be obtained in advance through the official website or upon arrival at the airport in Cambodia. A passport size photo is needed along with the fee. Passports must be valid for at least six (6) months beyond the date of your visit.
Canada	Corner Brook, Halifax, Montreal, Ottawa, Quebec City, Saint John, Sydney, Toronto	All British Citizen passport holders will be able to enter Canada without a visa. If you are not in possession of a British Citizen passport, please ensure you check your entry requirements for Canada at the Government of Canada website. This will provide you with an up to date list of passport holders that require a Temporary Resident Visa (TRV) for Canada. British Subject* passport holders are likely to require a Temporary Resident Visa (TRV). It is your responsibility to check your TRV requirements. * These are mostly people who were born in British India before 01/01/49 and did not become citizens of India, or who were citizens of Eire and British subjects before 01/01/49 and have made a claim to retain British Subject status.
Chile	Easter Island, La Serena (Coquimbo), Puerto Montt, Punta Arenas, Santiago (Valparaiso)	There is no visa required for US, Canadian or British citizens. Australian & Mexican passport holders entering Chile through Arturo Merino Benitez International Airport, Santiago must pay a reciprocity fee.
China	Beijing, Dalian, Qingdao, Shanghai	All nationalities, with the exception of Hong Kong and Taiwan residents are required to obtain visas prior to arrival in mainland China. All guests are responsible for obtaining their own visa. (NOTE: Chinese Visas are not required for entry into Hong Kong). Passports must be valid for six (6) months from the date of first entry into China and must have a full page for each visa required. Visas MUST be obtained in advance of the cruise. Guests who enter the country, then exit and reenter are required to possess a DOUBLE ENTRY VISA. Guests who enter China only one time are required to possess a SINGLE ENTRY VISA however we recommend obtaining a DOUBLE-ENTRY visa to ensure the visa will still be valid at the time of travel. Pre-cruise document information will confirm the appropriate visa required for each cruise.
Costa Rica	Limon, Puntarenas	British Citizen passport holders do not require visas to enter Costa Rica whilst in transit on a cruise ship.
Egypt	Alexandria, Port Said, Safaga	A visa (known as a quick-stamp visa) is required, however it is granted upon arrival for IN TRANSIT cruise guests who are citizens of US, Canada, United Kingdom, Australia, New Zealand and Germany. There is no charge. (If they are any other citizenship, they must check with their own consulate). Guests on Princess overnight shore excursions (Grand Cairo overnight) are also eligible for the free quick-stamp visa. Guests who are arranging their own tour overnight between Port Said and Alexandria (and if guests are doing their own tour overnight, they MUST fax dispatch in advance to shore operations so they can notify Egypt, as this is what Egypt requires). A visa is required for guests who embark/disembark in Egypt (i.e. join the cruise or end the cruise in Egypt). This visa must be purchased in advance.
Estonia	Tallinn	No visa is required for US, Canadian or British citizens IN TRANSIT. However, a visa is required for Canadian citizens who are embarking/disembarking.
Finland	Helsinki	No visa is required for US, Canadian or British citizens who are staying less than 90 days and passports must be valid for at least three (3) months beyond the departure from this country. *Special Note: For guests doing Princess' overland shore excursion to Moscow/St. Petersburg, a visa is included for St. Petersburg; however, the guests are responsible for obtaining their own visa for Moscow prior to boarding the ship. Also, if guests want to go to Russia independently, they are required to obtain their own visa in advance of the sailing.
Ghana	Tema	A visa is required. The visa will be issued upon the ship's arrival and the $20 USD fee will be charged to the guest's shipboard account. * A Yellow Fever vaccination may be required - guests must check their vaccination requirements with their General Practitioner.
India	Cochin, Madras, Mumbai, Port Blair	All guests visiting India must have a Multiple Entry Tourist Visa. Visas must be obtained prior to the cruises and cannot be obtained onboard. Irrespective of any advice obtained from the various India High Commission offices, these requirements will be strictly enforced and guests will be denied boarding if they do not have the correct visas on embarkation. Please also note that the Government of India has introduced new entry regulations which requires a two-month period between visits to India from the date of departure to the date of re-entry, regardless of the length of stay or visa validity.If you have visited or plan to visit India within two months of the ship's visit, please contact the Indian Consulate to request special permission for re-entry within this 2-month period. Entry requirements for India can change regularly; we suggest that you check the latest entry requirements for India approximately 10 weeks prior to travel.
Indonesia	Bali, Komodo Island, Lombok, Padang Bay, Semarang, Ujung Pandang	A visa will be issued upon the ship's arrival and therefore you are not required to obtain one in advance of vour cruise; a visa fee will be applied to your stateroom account.
Israel	Ashdod, Haifa	There is no visa requirements for US, Canadian and British citizens. A passport valid for six (6) months beyond duration of stay is required.
Ivory Coast		Guests with British Citizen passports do not require a visa for Ivory Coast. If you do not hold a British Citizen passport, please be sure to check your requirements with your local embassy or consulate. A Yellow Fever vaccination may be required - guests must check their vaccination requirements with their General Practitioner.
Jordan	Aqaba	A visa will be issued upon the ship's arrival and therefore you are not required to obtain one in advance of your cruise; currently there is no fee for guests arriving by cruise ship.
Madagascar	Nosy Be	Visas for Madagascar are compulsory and will be issued for all guests, in transit and visiting, upon the ship's arrival and therefore you are not required to obtain the visa in advance of the cruise. A visa fee of $15 USD per person (subject to change) will be charged to your onboard account.
Malaysia	Kota Kinabalu, Kuala Lumpur, Langkawi, Penang	A visa is not required for US, Canadian and British citizens for stays less than 90 days. However, passports must be valid for at least six (6) months beyond the date of expected departure from Malaysia.
Maldives	Male	For US, Canadian and British citizens, a valid passport is required and a no-cost visitor visa is issued upon arrival. Canadian passports must be valid for at least three (3) months following the date of entry.
Mauritania		Visas are required for US, Canadian and British citizens. Visas are issued onboard by local authorities upon the ship's arrival.
Myanmar (formally Burma)	Yangon	Visas for Myanmar are compulsory and will be issued for all guests, in transit and visiting, upon the ship's arrival and therefore you are not required to obtain the visa in advance of the cruise. A visa fee of USD$20.00 per person (subject to change) will be charged to your on board account.
Namibia	Luderitz, Walvis Bay	There is no visa required for US, Canadian and British citizens, however Canadian passports should be valid for six (6) months beyond your expected departure from the country.
Oman	Muscat, Salalah	No visa is required for intransit guests as long as the vessel does not exceed a 24-hour stay in port, and calls in only 1 port in Oman.
Papa New Guinea	Rabaul	Visa arrangements will be made on arrival. Currently there is no fee for guests arriving by cruise ship.
Russia	Petropavlovsk, Vladivostok	A visa is NOT required for IN TRANSIT guests (all nationalities) for a one-day call to Petropavlovsk. A visa IS required for guests embarking or disembarking in this port, OR if the cruise ship stays exceeding 48 hours. For embarking or disembarking guests in ANY Russian port, a visa MUST be obtained in advance of the voyage unless otherwise indicated in the pre-cruise letter.
Russia	Murmansk, Sochi and St Petersburg	Russian Tourist Visas are not required for Princess guests participating in an organised Princess Cruises Shore Excursion. All guests who participate in an organised Princess Cruises excursion in Russia, including private vehicle tours, may disembark the ship for their excursion without a Russian Tourist Visa provided they present the following to Russian Immigration: A valid passport A photocopy of the photo page of the passport A Princess Cruises excursion ticket Guests who wish to sightsee without purchasing a Princess Cruises Shore Excursion must obtain an individual Russian Tourist Visa before leaving home; visas cannot be obtained during the cruise. For further information about arranging an individual visa, please contact our recommended visa service, CIBT on 0845 899 7213 or visit the CIBT visa website. Useful information for guests visiting St. Petersburg Guests should be aware that the berth where your ship will dock is located inside a tightly secured and guarded port area away from the main city centre of St Petersburg. The distance from the ship’s berth to the port gate is about three miles. The port area is a busy commercial dock area with trucks and cranes constantly moving about. The distance to the city centre from the port gate is about 6 to 7 miles. There is no public transportation inside the port area. Taxis or private transportation are not allowed into the port area without obtaining a special permit. Taxi drivers may not speak fluent English. We highly recommend that you pre-reserve your Shore Excursions in advance due to limited availability. Participation in a Princess Cruises organised excursion eliminates the need to obtain an individual Russian Tourist Visa and maximizes your time in Russia. For embarking or disembarking guests in ANY Russian port, a visa MUST be obtained in advance of the voyage unless otherwise indicated in the pre-cruise letter. Note that for intransit calls to Vladivostok, visas are not required.
Saudi Arabia	Jeddah	Guests who participate in an organised Princess Cruises shore excursion will be issued a visa on arrival. The cost of the visa is USD$54.00 per person (subject to change) and will be applied to your onboard account. If not already done so, please complete immigration information as soon as possible as this information is required for visa processing. Guests not participating in an organised Princess Cruises shore excursion must obtain a visa independently prior to travel in order to disembark in Jeddah.
Singapore	Singapore	There is no visa requirement for US, Canadian and British Citizens. Passports MUST be valid for at least six (6) months following arrival into Singapore.
South Africa	Cape Town	There is NO visa requirements for US, Canadian and British Citizens, however, passports MUST be valid for six (6) months and contain 2 double blank pages for entry and exit stamps from the countries visited.
Sri Lanka	YES	Guests who plan to go ashore in Sri Lanka require an Electronic Travel Authorization (ETA) when visiting Colombo, Sri Lanka. The Free Intransit Visa must be processed online and obtained in advance of your cruise. ETA applications must be made online. Select the "Transit ETA" option and complete all required information. Please print your ETA confirmation and bring it with you to cruise check-in to speed immigration processing.
Taiwan	Taipei (Keelung)	No visa is required as long as passports are valid for at least six (6) months from the date of entry into Taiwan.
Togo	Lome	Visas for Togo are compulsory and will be issued for all guests, in transit and visiting, upon the ship’s arrival and therefore you are not required to obtain the visa in advance of the cruise. A visa fee of $30 USD per person (subject to change) will be charged to your onboard account.
Turkey	Istanbul, Kusadasi (Ephesus)	In-trainsit cruise guests are not required to obtain a visa for Turkey. Guests who begin or end their cruise in Turkey, arrive in Turkey on one ship and depart on a different ship, or who spend more than 72 hours in Turkey are required to obtain a visa in advance of their cruise. If you require a visa, or have questions regarding Turkish visas, please visit the Republic of Turkey visa website.
Ukraine	Odessa, Yalta	There is no visa requirement for US, Canadian and British Citizens who are in transit and passports must be valid for at least six (6) months after the date of expected departure.
United Arab Emirates	Dubai	Transit Visa stamps for Dubai are compulsory for British Citizen passport holders and will be issued upon the ship’s arrival, whether you are staying on board or going ashore. You do not need to obtain these visas in advance of the cruise. If you are embarking or disembarking a ship in Dubai, you may need to purchase a visa on arrival at the airport. Non-British Citizen passport holders may be required to obtain a visa prior to travel. Please check with the embassy in your country of residence.
United States of America including: Alaska, Guam, Hawaii, St. Thomas and San Juan	New York, Fort Lauderdale, Newport, Boston, Bar Harbor, Norfolk, Astoria, San Francisco, Los Angeles, Honolulu (Oahu), Hilo, Kona, Nawiliwilli (Kauai), Lahaina (Maui), Charleston, Miami, San Juan, St Thomas, Guam, Pago Pago	British Citizen passports issued before 26 October 2005 must be machine-readable. A British passport is machine-readable when there are two lines of letters, numbers and chevrons (<<<<<<) printed across the long edge of the personal information page (the page with photograph and personal details). The machine-readable text will appear on a white strip on older passports and directly on the page on newer passports. If there are no such lines of text on the personal information page, the passport is not machine-readable. If your passport was issued between 26 October 2005 and 26 October 2006 then it must have a digitally applied photograph (a digital photo is one that is printed on the page, not a photo that is glued or laminated into the passport). At the time of printing this information, any passport that is issued on or after 26 October 2006 must be biometric if used to travel to the United States. If your passport is issued after this date and is machine readable but not biometric, you will need to obtain a full US visa. Passports issued at embassies overseas for British Citizens may not be machine readable or biometric. British Citizen passport holders may enter the United States of America (USA) without a visa after completing an Electronic System for Travel Authorization (ESTA). ESTA is an automated online system used to determine the eligibility of visitors to travel to the USA under the Visa Waiver Program (VWP) and whether such travel poses any law enforcement or security risk. Please note, you will be unable to enter the USA under the VWP unless you have obtained an ESTA prior to travel. Important - you must be in possession of your ESTA prior to boarding the liner and we recommend that you carry a copy of the confirmation as evidence for immigration purposes. Obtaining ESTA approval, for most travellers, will be simple and easy. To apply for your ESTA, please follow the link to the ESTA application website A third party, such as a relative or Travel Agent, is permitted to submit an ESTA application on behalf of a VWP traveller. The cost of obtaining an ESTA is currently USD$14.00, this is subject to change at any time. All payments must be made directly to the official Department of Homeland Security ESTA website above using a credit card or debit card. Please note the Department of Homeland Security website only accepts MasterCard, VISA American Express and Discover. Please do not use any other website as they may charge you a higher fee for the same service. For all other nationalities, we strongly recommend you check to see if you are eligible for this program by visiting the US Embassy website. If you are not eligible for this program, you should contact the US consulate or embassy to confirm your individual visa requirements. British Subject* passport holders are required to obtain a full US visa prior to travel. * These are mostly people who were born in British India before 01/01/49 and did not become citizens of India, or who were citizens of Eire and British subjects before 01/01/49 and have made a claim to retain British Subject status.
Uruguay	Montevideo	There is no visa requirement for US , Canadian and British Citizens. Canadian citizens Embarking or Disembarking MUST obtain a visa in advance of the cruise.
Vietnam	Da Nang, Hanoi (from Halong Bay) Ho Chi Minh City (from Phu My), and Nha Trang	For all nationalities, visas will be issued upon the ship's arrival in Vietnam and therefore in transit guests are not required to obtain a visa in advance of the cruise. Some guests, including UK passport holders, do not require a visa; however, they will be charged £1 per person for a landing card and a £1 per person processing fee. All guests' passports must be valid for at least six months after departing Vietnam and must contain at least one unused page for entry/exit endorsements. A visa fee of $56 will be automatically charged to each guest's onboard account. Please note that guests joining the ship in Vietnam MUST obtain a visa in advance of the cruise.

Travel Document Requirements

Travel Document Requirements*

Ensure your name at time of booking appears exactly as shown on your passport. If the name does not match, contact the Princess Reservations Department at 0344 3388 663 or your Travel Advisor (Travel Advisor must call in corrections if booking was made through an agent). Please provide Princess with this information at least 55 days prior to your cruise. Failure to do so will result in delayed check-in and, possibly, denied boarding.

For non-U.S. citizens or non-U.S. legal residents disembarking in a U.S. Port, the U.S. Department of Homeland Security requires that before your cruise, you provide the address at which you will be staying in the U.S., post-cruise.

Passport requirements vary by destination and your citizenship. Please review the following section to determine your passport requirements.

*This information is provided as general guidance. Because governmental travel requirements change periodically, you must check with your Travel Advisor or the government authorities for all countries you will visit to determine or verify the actual requirements at the time of sailing. Princess assumes no responsibility for advising guests of such requirements.

Passports and Visas
A full British Citizen passport is required for all holidays and your passport must have at least 6 months validity after your date of return, as most countries require this. If you are applying for a new passport, please leave adequate time to action your application. Please be aware that if you are applying for your first British Citizen passport, you may now be required to attend interviews prior to the passport being issued. For this reason, we would advise all guests in this situation to allow a minimum of six weeks to obtain their passports. For further information, please contact the Identity and Passport Service Adviceline on 0300 222 0000 or visit the Identity and Passport Service Adviceline website or email info@passport.gov.uk. Please note British Visitor Passports are no longer valid. British Subject passport holders requirements may differ, please ensure you obtain the necessary documentation. Princess Cruises recommends you have 8 clear pages in your passport for entry and exit stamps issues while on board. Non British Citizen passport holders are advised to consult their Travel Agent for advice on visa requirements or contact the consulate/embassy of the country you are visiting.

Should you need to apply for any independent visas, we strongly recommend that you contact our recommended visa supplier CIBT on 0844 800 4650, or the Embassy, Consulate or High Commission of the country you will be visiting as soon as possible. They will be able to recommend the best way to make your application in order for you to receive your visa in good time. Please note that airlines may impose fines on guests travelling without the correct documentation. These fines and any repatriation costs incurred as a result of incorrect travel documentation will have to be met by the guest. If you do not have the correct documentation, you will not be permitted to travel.

Important US Visa Information
If your travel plans involve entry into the United States and you intend to enter under the Visa Waiver Program, you must have obtained ESTA approval 72 hours prior to travel. This regulation is still applicable for flights that go via the US. For further information on this, please refer to the USA entry in the Visa section of the Cruise Answer Place.

Schengen Visa requirements
Non-European passport holders may require a Schengen visa for entry into Continental Europe. Please ensure you check your entry requirements for Europe prior to embarkation. The United Kingdom and Republic of Ireland are not Schengen State* members. British Citizen and Republic of Ireland passport holders do not require a Schengen Visa.

* Schengen State members are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

Important Immigration Information
It is essential that you provide us with accurate and complete immigration details in advance of your departure from home. This can be done by visiting Cruise Personalizer®. Please provide all required information as soon as possible and no later than 5 days before you cruise.

US Disembarkation Policy
Please note that under the terms of the US Passenger Services Act (Jones Act), it is forbidden to embark the ship in one US port and disembark in the same port or another US port without having visited another country. Our itineraries are planned with this in mind, therefore once you have embarked your Princess ship you must remain onboard for the duration of the cruise and only go ashore during the allocated times as specified in the itinerary. Any guests who choose to leave the ship in one US port and rejoin in another may incur a fine by the US authorities of approximately $300, which will be passed on via the onboard account.

Prescription Medication

In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required.

Prohibited Items

Guests are advised not to bring any prohibited items to the ship. Prohibited items will not be allowed or stored on board the vessel with no exceptions. Guests are fully responsible for either storing these items ashore or disposing of them prior to embarkation.

The following items will not be allowed on board without a valid lawful reason:

All firearms including non-firing weapons. An exception to this rule is law enforcement agents acting in an official capacity and certified armed security guards acting in an official capacity (with full permission of the ship’s Master).
All forms of ammunition, explosive materials and propellants, projectiles of all kinds, cartridges.
All imitation or replica weapons including de-commissioned weapons, those not capable of being fired and realistic imitation/toy weapons.
Air/Pellet guns or any other variety of projectile firing weapon.
Stun Guns, Tasers or any other electroshock device.
All explosives and explosive device components including but not limited to military, civilian and safety devices, detonators, detonation cords, blasting caps, smoke cartridges, grenades, mines, imitation explosives/devices.
Fireworks, Flares and Pyrotechnics
Knives (with a blade over 6.35 cm (2 ½ inches), or 1.25 cm (½ inch) at widest point). bladed weapons, sharp pointed weapons, daggers, sabers, swords, axes, ice axes, hatchets, straight razors (shaving safety razors are allowed), razor blades not in a cartridge, box cutters, ice picks, meat cleavers, and utility knives, (unless specifically authorized for personnel who in the normal course of their duties on board the ship require to be in possession of a knife with a more substantial blade i.e. Galley Staff and Deck Ratings).
Flick knives, gravity knives, switchblades or lock knives. Small locking pocket-knife with blade lengths less than 6.35 cm (2 ½ inches) and widths ½ inch or less are allowed.
Concealed bladed weapons such as belt buckles knives, cane and umbrella knives/swords, pen knives and credit card knives.
Recreational Diver’s Knives unless accompanied by other diving/snorkeling equipment and a valid diving ID card/license (must be held in the custody of the Security Officer). Dive knives may be checked out/in by the owner for dive excursions during the cruise whereby 24 hours’ notice is provided.
Diver’s spears and spear guns/slings.
Ceremonial knives/swords as well as entertainment props are at times permitted with prior notification from the Fleet Security Department (must be held on-board in the same manner as dive knives).
Scissors with blades longer than 4 inches.
Telescopic or regular truncheons/batons/clubs/coshes/nightsticks/billy clubs/blow pipes/ASPs and or any other item made, adapted or intended for use as an offensive weapon.
Archery equipment including crossbows and bolts.
Catapults
Martial Arts Equipment including flails, throwing stars, nunchakus/nunchucks, kubatons, bostaff, etc.
Knuckle Dusters, brass knuckles, or any other item constructed for use as a weapon in hand-to-hand combat.
Handcuffs
Items containing Incapacitating Substances such as gas guns, tear gas sprays, pepper/mace cartridges, phosphorus, acid and other dangerous chemicals that could be used to maim or disable.
Flammable Liquids and hazardous chemicals/substances including gasoline/petrol, cooking fuel, acid, spill able batteries (except those in wheelchairs), phosphorous, oil, lighter fluid (common lighters are permitted), methylated spirits, paint thinners, acid, turpentine, spray paint, chlorine, bleach, spray paint and any other dangerous chemicals that could burn, maim, incapacitate or disable.
Compressed gas bottles/cylinders including propane tanks and aerosol cans (except for personal care or toiletries in limited quantities). Dive Tanks are not permitted, empty or full. Medical gas bottles are allowed in connection with a certified medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to Guest Services and stored in a designated safe area. Oxygen cylinders are not x-rayed.
Drones also referred to as Unmanned Aerial Vehicle (UAV) or Remotely Piloted Aerial Vehicle (RPA), and any other remote-controlled aerial devices/toys. (The exception is when permitted for company sponsored events when approved in advance by Fleet Security).
Any other item made, adapted or intended for use as a weapon.
Hookah and Water Hookah Pipes, candles and incense, strike-anywhere matches.
Items brought on board the vessel and not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, flat irons, water heaters, coffee machines with heating / hot plates, etc.
Alcohol in violation of the company alcohol policy.
All illegal drugs, including medications without proper prescriptions.This includes legal intoxicant synthetic or “designer” drugs also known as “Legal Highs” such as Lysergamides, Opioids, Methoxetamine, Synthetic Cannabis, Betel Nuts or Kava (Cava).
Medical Marijuana
Poisons
Noxious Items
Baseball bats, hockey sticks, cricket bats, lacrosse sticks, pool cues, ski poles, and skateboards.
Emergency Position Indicating Radio Beacons (EPIRB), Ham radios, transformers, lasers, laser pointers.
Bicycles, including electric bicycles
Tools of trade/hobby including any type of hand or power tool. This includes hammers, drills, drill bits, crow bars, saws, power saws, chef/cooking knives/utensils, tools greater than 7 inches in length such as screwdrivers, wrenches and pliers (unless prior authorization is provided by Corporate Headquarters and strict controls are maintained on-board).
Surfboards – (Boogie boards no longer than 42 inches in length are allowed).
Boats/canoes/kayaks
Coolers - only coolers approximately 12 x 12 x 12 in size (holds 6-12 cans of non-alcoholic beverages) are allowed. Guests carrying larger sizes will be directed to return them to their vehicle. If the guest is without a vehicle, the cooler will be destroyed in the same manner as other prohibited items. Exception: if the cooler is larger and contains baby food/formula, kosher food/special dietary food or medication - these must be hand-carried. Coolers cannot be accepted as checked baggage. Whenever there is doubt an embarkation supervisor or shipboard personnel can be contacted to make the decision.
Scooters (only permitted if used for mobility), boats/canoes/kayaks, Segways (only permitted ashore if used for mobility limitations – cannot be used on board the ship), Heely Shoes, Hoverboards/self-balancing scooters.
The above list is not exhaustive. The Ship Security Officer and Staff Captain are authorized to make a professional judgment as to the legality of any item, declared, detected or discovered.
*Electrical devices such as small fans, multi plug box outlets/adaptors, power strips/extension cords without surge protectors and electric extension cords with surge protectors are allowed onboard when used with proper caution and following inspection/tests from the onboard electrical department. However, if such devices are determined to pose a hazard then they will be removed and returned the last day of the cruise prior to debark.
As our guest, please follow the above precautions while traveling on any of our ships, and please refrain from taking these devices with you on board.

COVID-19 

At Princess Cruises, our highest priorities are the health, safety and well-being of our guests, the people in the communities we touch, and our shipboard and shoreside employees. We strongly encourage all guests that are scheduled to embark ships during the COVID pandemic, to protect themselves and others by doing the following – both on board, and for at least 14 days prior to travel:

Stay at least 6 feet/2 meters (about 2 arm lengths) from anyone who is not traveling with you.
It’s important to do this everywhere—both indoors and outdoors.
Avoid touching your eyes, nose and mouth.
Wear a mask to keep your nose and mouth covered when you are in shared spaces, including when using public transportation.
Avoid crowded places, gatherings, indoor public areas and public transport.
Wash hands often or use a hand sanitizer when hand washing facilities are not available.
Cough or sneeze into a bent elbow, not the hands. Throw used tissues in the trash and wash hands afterwards.
Avoid contact with sick persons and their close contacts.
Do not travel or embark if you are sick, if you have symptoms of COVID-19, if you know you have COVID-19, or if you were exposed to a person with COVID-19 in the past 14 days.
Get a COVID-19 vaccine when it is available to you, and at least 14 days prior to your embarkation date.

Older adults, pregnant females, and people of any age with other underlying medical conditions are at increased risk for severe illness if infected with the virus that causes COVID-19, and should discuss cruise ship travel with their healthcare provider to determine if they need to take additional precautions, including postponement of their cruise.

COVID-19 vaccination, and testing for SARS-CoV-2 (the virus that causes COVID-19) may be required at time of embarkation, during the voyage, at disembarkation, and prior to returning to your home country. Please review the latest published guidelines that may apply to your cruise or travel itinerary.

Consider your health, and the health of those traveling with you. Stay informed. Visit our CruiseHealth FAQs page for the latest onboard health protocols and applicable voyages.

Vaccinations/Yellow Fever

Vaccincations/Yellow Fever*

Information regarding required vaccinations for your cruise or cruisetour is listed on your Travel Summary (if applicable).

Vaccination requirements vary by destination and are subject to change. Guests are advised to visit their doctor at least six weeks before departure to discuss any vaccinations that may be recommended or ask your travel agent for a copy of the Department of Health’s leaflet ‘Advice on Health for Travellers’. Alternatively, you can find detailed travel information on the NaTHNaC website.

A valid International Certificate of Vaccination must be taken to the ship. This needs to be the original certificate which must be fully completed, signed and stamped by a Medical Practitioner.

The vaccination must be given 10 days before entering a yellow fever area in order for it to be effective and valid.

If yellow fever vaccination is contraindicated for medical reasons an exemption letter can be issued by your Medical Practitioner and this must be brought with you to the ship. Local Port Health Officials will then decide if a vaccination waiver can be issued.

The exemption letter should be written on headed paper, signed by the clinician and include the Practice stamp.

Guests without the correct documentation will be denied boarding.

We recommend you contact your doctor or Travel Medicine Clinic to arrange the yellow fever vaccination. Further information and details of your local Yellow Fever Vaccination Centre can be found on the following NaTHNaC UK government funded website.

*This information is provided as general guidance. Because governmental and medical vaccination requirements and recommendations change periodically you must check with your travel agent, government authorities for the countries you will visit and/or medical professionals to determine or verify the actual requirements and recommendations at the time of sailing. Princess assumes no liability for the guest's failure to do so.

Norovirus

Norovirus is a very contagious virus that causes vomiting diarrhea. You can get norovirus from having direct contact with an infected person, consuming contaminated food or water, or touching contaminated surfaces and then putting your unwashed hands in your mouth. There are several measures which have been placed to prevent and contain illnesses on our ships that meet or exceed standards set by the U.S. Centers for Disease Control and Prevention. 

The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet. You’ll also find hand sanitizers located throughout the ship for your use after washing your hands. If you feel ill during your voyage, please immediately the ship’s medical team.  For more information on Norovirus, visit the CDC’s website.

Cashless Cruising

One of the best things about cruising with Princess is the convenience of being able to charge all your onboard expenses to your stateroom.

You will receive your OceanMedallion before you board. Guests will either receive it in the mail or pick it up in the terminal during the check-in process. The Medallion allows you to make TrulyTouchless™ purchases on board and is linked to your personal shipboard account where all purchases are charged.

Guests who have a credit card on file for their shipboard account, an authorisation hold is placed on the credit card to ensure validity of the account. While you are on board, your daily charges will be authorised at close of business each day with your card provider. These authorisations can remain on your card for up to 30 days. Due to this, on extended voyages (in excess of 30 days) your credit card on file will need to be settled at or before the 30-day mark as a result of this authorisation timing limit. Following this mid-voyage settlement, a new authorisation will be placed on your credit card on file and be settled again at the end of your voyage. 3rd party credit cards will not be accepted for charges on board since the cardholder needs to sign for the charges.

Card must be valid for the length of the cruise. This information will be kept confidential. Princess Cruises use a “pre-authorisation” system to charge credit and debit cards for onboard spend. This is standard hotel practice and places a “hold” on your credit or debit card, although your bank does not actually release any money to us. At the end of your cruise, your onboard spend will be charged in one transaction, and the holds will then be released by your issuing bank. Please note, some banks hold pre-authorised funds for up to 30 days limiting the funds available in your debit or credit account. When using a debit card, pre-authorisation holds may remain on your account for longer and we would therefore suggest using a credit card where possible. We strongly recommend you check your bank’s pre-authorisation process if you have any concerns about this system. To avoid your bank or credit card company blocking onboard transactions, please alert them of your travel plans ahead of time.

An itemised statement will be emailed to you post cruise. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit the Guest Services Desk to settle your account. We accept all major credit cards in most currencies. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Guest Services staff at the beginning of the cruise.

Onboard charges are in United States Dollars (USD) with the following exceptions: for guests on sailings operating roundtrip from Australia, all onboard charges are in Australian Dollars (AUD)

If you are using a credit card to pay for your onboard charges on an AUD currency sailing, a surcharge fee of 1.1% will be applied (regardless of cardholder nationality). Debit cards do not incur a surcharge.

Princess Pay Monthly Cruise Payment Plan

Princess Pay Monthly allows you to spread the cost of your cruise with monthly instalments and budget your holiday the easy way - with no extra fees! It's easy to enroll and easy to use; we'll simply charge the debit or credit card on file every month - you can set it and forget it!

Learn more about Princess Pay Monthly

Casino Charges

Charges for obtaining chips and tokens in the casino are limited to $3,000 USD per day, up to a total limit of $21,000 USD per person, per cruise and are only available if you have pre-registered a credit card with the Guest Service for Express Check-Out.

Information and application forms for a casino credit line can be found at Ocean Players Club website under 'VIP Services'.

The minimum age for gambling on board is 18* years old.

*20 years old in Japan

Cabin Number Allocation

If you have chosen to make a booking on a ‘Guarantee Basis’ you will often not have a cabin number allocated until very close to the time of travel, occasionally not until you embark.

Booking under a ‘Guarantee Basis’ means that you are guaranteed a cabin on the grade you have booked, or higher, at no additional cost, however this can be allocated anywhere onboard the ship and is not allocated at the time of booking. Please note that we are unable to guarantee a queen size bed when booking under a guarantee basis as not all of our staterooms can convert to a queen size configuration.

Passengers are asked to check their Cruise Personalizer® approximately one week prior to travel, by which time most cabins will have been allocated. If your cabin has not been allocated by this time, please continue to print your Boarding Passes and Luggage Tags, your luggage will be delivered to your allocated cabin directly from the ship’s manifest.

Captain’s Circle

If you would like to learn more about our Loyalty Program, view our Captain’s Circle page.

If you have any questions or queries regarding your Captain’s Circle Membership, please email pcc@princesscruises.co.uk or call 0344 3388 674

Please ensure you include your full name and Captain’s Circle number in the email. Alternatively please write to;
Princess Cruises - Captain’s Circle
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

Luggage Valet

Princess Luggage Valet delivers your bags from your home to your stateroom, and then back home again. The service is offered in partnership with Luggage Forward® in order to make your travel experience easier. No more hauling baggage through the airport, no more long check-in lines or waiting for your luggage to arrive at baggage claim, and no more risk of being held up in lengthy bag inspections at Customs. With Princess Luggage Valet you can enjoy the ultimate in ease and convenience when you travel. Make it a carefree escape with the new Princess Luggage Valet Service.

Luggage Valet includes:

Worldwide service to and from more than 170 ports
All-inclusive rates charged at the time of booking, no hidden fees
On-time arrival with a full money-back plus $500 guarantee

To book, visit the Luggage Forward web site. Inquiries can be sent via email to support@luggageforward.com or you can call Luggage Forward directly at: 1-860-866-4172.

Are You Fit and Well?

Restrictions may apply to guests undergoing any form of dialysis, during the COVID-19 Pandemic – please review the CruiseHealth FAQs .

For your own sake, and for the comfort of other guests, you must be fit and healthy to travel with us. Naturally there is a well equipped Medical Centre on every Princess Cruises ship, but our medical facilities aren't designed for extensive or continuing treatment of pre-existing conditions. So if you have a medical condition that necessitates the use of oxygen, or you will be taking any medical equipment with you such as a nebuliser, CPAP machine or oxygen concentrator or if you need to dispose of medical sharps or require peritoneal dialysis you must inform us at the time of booking. For the safety and comfort of all guests we are unable to carry any guests suffering from contagious disease (e.g. measles, chicken pox, etc.). Also guests who normally require assistance in the activities of daily living are advised that a companion fit and able to assist, must accompany them. Please note that if health conditions as disclosed at the time of booking change, Princess Cruises must be notified immediately. All our medical centres hold the distinction of being the first and only facilities in the industry to be accredited by the prestigious Caspe Healthcare Knowledge Systems and certified to ISO 9000-2008. Guests who are undergoing dialysis must sign and return an Acknowledgement of Risk letter prior to sailing. Please contact the Fleet Medical Office by emailing guestmedical@hagroup.com for your risk acknowledgement form and to receive supply delivery information.

Approval for sailing onboard will be granted on a case-by-case basis. In order to be eligible to sail, you will need to satisfy the following criteria:

Among the many recognized risks to dialysis patients are:
Pericarditis
Cardiac tamponade
Congestive heart failure
Anemia
Hemorrhage
Death

Recognized risks associated with hemodialysis used in the treatment of kidney failure include but are not limited to:

Low Blood Pressure
Bleeding
Infection
Clotting of the vascular access
Muscle cramps
Seizures

Before booking a cruise, the treating nephrologist should consider carefully the following:

There is no nephrologist available on any of the Princess cruise ships for dialysis patients.
Ships are not equipped with back-up battery support for dialysis related equipment.
A guest may be at sea for several days without any immediate hospital and/or specialist back up, and if the itinerary is not within the U.S., the availability of specialized shore side facilities can be extremely limited.

The risks to the guest who misses an appointed treatment are very serious, with little recourse available while at sea. The guest assumes these risks when a ship is prevented from entering a planned port of call for any reason.

Guests are expected to make all arrangements regarding dialysis, whether self-administered onboard or at a shoreside facility. Environmental Officers can assure that dialysis waste disposal policies are followed, including providing the stateroom with a closed lid waste receptacle lined with a bio-hazardous bag for care of bags or pouches of bio-hazardous waste.

Finally, you should be aware that there are charges associated with being treated in the medical facility during your cruise, and that ordinary trip travel interruption insurance does not generally cover such treatment costs if you require medical consultation or treatment. An itemized bill will be provided which can be submitted to the guest’s health insurance company after the required treatment is charged to the onboard account.

Oxygen

Restrictions may apply to guests that require supplemental Oxygen during the COVID-19 Pandemic – please review the CruiseHealth FAQs.

If you will require oxygen supplementation during your sailing, please contact our Fleet Medical Department by emailing guestmedical@hagroup.com. You will be asked to send a letter or prescription from your doctor. You will also be required to let us know the type of equipment you will be using and whether you will be bringing your own supplies or if you will be having the equipment delivered to the ship.

Guests with Special Needs

Princess makes every effort to accommodate our guests with disabilities, but you can ensure a successful trip by working with us in advance.

Please notify Princess Cruises at the time of booking, in writing, of any physical or mental illness or disability. Also, if you require any medical treatment or you have a condition that may constitute a risk or danger to you or anyone else on board ship please let our Medical Department know. If you have a condition that requires special accommodation or you need to bring a wheelchair, power wheelchair or mobility scooter (referred to collectively in this section as wheelchairs) please notify our Reservations department on 0344 3388 663 as soon as possible or at time of booking. We advise guests using a wheelchair to travel with someone who is able to assist them both ashore and at sea. Some ports of call require tenders to go ashore any may preclude guests using a wheelchair from leaving the vessel; this decision must be made by the ship’s Captain and is binding. Guests must bring wheelchairs for their own use.

If you have questions about the program, please call the Reservations department on 0344 3388 663.

All Princess ships have wheelchair-accessible staterooms, but we highly recommend collapsible wheelchairs, as the widths of the stateroom doors vary. You may bring your own, or you can pre-reserve a wheelchair and have it and other medical equipment delivered to the ship by contacting Special Needs at Sea at 800-513-4515 (outside the U.S. 954-585-0575) or by visiting specialneedsatsea website. Alternatively, you can contact Scottaround at 888-441-7575 (or outside the U.S. or Canada at 204-982-0657), email at webinquiry@scootaround.com or visit the scootaround website. Some areas on some ships are not wheelchair accessible.

Guests utilizing mobility devices with batteries are advised that the batteries must be a dry cell type, and must be stored and recharged in the stateroom. Mobility devices of any kind, like any other items, may not be left outside the stateroom. Because of staffing limitations, we recommend you be accompanied by someone who is physically able to assist you both onboard and on shore.

Travelers with disabilities should check in with the onboard Tour Office to ensure all shore excursions can accommodate them. Not all port facilities are accessible for those using mobility devices. Ports may be accessed by a variety of methods including a ramped gangway, series of steps or by tender. In some cases, you may be able to access the tender, but the shoreside facility will not be accessible. Many ports of call use a mechanism known as a “stair climber” to assist guests up and down the gangway. Guests must transfer to a Princess wheelchair, which is connected to the stair climber and operated by the ship’s personnel. If you cannot transfer or your personal mobility device cannot be easily disembarked, you may be precluded from going ashore. With your safety and comfort in mind, the decision to permit or prohibit guests from going ashore will be made on each occasion by the ship’s Captain, and the decision will be final. Ports that normally use tenders to access the shore are noted on the itinerary.

The maximum weight of the wheelchair including guest cannot exceed 600 lbs. on transportation lifts. If you have purchased a Princess Transfer at the start or end of the cruise, be aware that lift-equipped transportation may not be available in your port of embarkation or disembarkation.

Please contact us or ask your travel consultant to notify us before your voyage of your wheelchair usage, mobility or special needs and/or requests to sail with a service animal such as seeing-eye dogs and hearing-assistance dogs. Emotional support animals are not recognized by the Department of Justice and therefore are not permitted on Princess ships or in our lodges.

Princess ships are equipped with “All-in-One Kits” with TTY that can be used in most guest cabins and at Princess wilderness lodges. Most televisions onboard provide closed captioning and most onboard theaters have assisted listening devices. Electric outlets in most staterooms are limited to one and it is helpful to travel with an extension cord for electrical equipment. Princess also offers JAWS Professional software with a KOSS-TD/80 headset on one terminal in each Internet Café on every ship.

Accessibility on the land portion of an Alaska cruisetour

Lift-equipped motorcoaches, accessible hotel rooms and seating on trains are limited and need to be secured in advance. Should you need a wheelchair, it is imperative that you bring your own or make arrangements for one to be provided.

You can pre-reserve a wheelchair and have it and other medical equipment delivered on land by contacting Special Needs at Sea at 800-513-4515 (outside the U.S. 954-585-0575) or by visiting the specialneedsatsea website. Alternatively, you can contact CareVacations at 877-478-7827 or the cruiseshipassist website.

For any special accessibility requests, please put your request in writing and speak to Princess Reservations on 0344 3388 663 at least 30 days prior to your travel.

Pregnancy

Pregnant women are not allowed to sail if they are entering the 24th week of their pregnancy by the last day of the cruise. You are required to disembark the vessel by the start of the 24th week of pregnancy.

All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed).

Please send your physician letter to the Fleet Medical Department confidential email guestmedical@hagroup.com.

Restrictions may apply to guests that require supplemental Oxygen during the COVID-19 Pandemic – please review the COVID-19 section.

Sharps Disposal

If you will be using sharps of any kind, including needles, lancets, or blades, for your safety and the safety of others you must utilize a sharps container. To dispose of sharps while on board, request a sharps container from your stateroom steward.

Travel Health Information

Malaria transmission may occur in Benin, Brazil, Cambodia, China, Colombia, Costa Rica, Ecuador, French Guiana, Ghana, Honduras, India, Indonesia, Jamaica, Madagascar, Malaysia, Mexico, Mozambique, Namibia, Nicaragua, Panama, Papa New Guinea, Peru, Philippines, Senegal, South Korea, South Africa, Sri Lanka, Thailand, The Gambia, Togo, India, French Guiana, Brazil, Guatemala, Vanuatu, Senegal, Ghana, Togo, Turkey, Vanuatu, Venezuela and Vietnam. We recommend that guests travelling on cruises calling in these countries seek advice from their doctor or Travel Medicine Clinic and if advised obtain prophylactic medication before joining the cruise.

Norovirus is the most common cause of gastroenteritis in the developed world. The health and well-being of our guests and crew is our highest priority. There are several measures which have been placed to prevent and contain illnesses on our ships that meet or exceed standards set by the U.S. Centres for Disease Control and Prevention.

The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet. You’ll find hand sanitizers located throughout the ship for your use after washing your hands. If you feel ill during your voyage, please immediately report to the Medical Centre.

Pre-/Post-Cruise Hotel Packages

Pre- or post-cruise packages offer hotels chosen for their excellent service and prime location, close to major attractions — and near to your embarkation port so you’ll be sure to board your ship on time.

You’ll be met by a Princess® representative who ensures all transfers and baggage handling are taken care of. You can also choose to stay on after your voyage to do some sightseeing. Either way, it’s a great option for extending your vacation with the peace of mind that Princess has handled all the details.

See your Travel Advisor, contact Princess, or visit Cruise Personalizer for details.

Stateroom Upgrades

If you would like to be considered for a complimentary upgrade please speak to our Reservations Team on 0344 3388 663. Upgrades are only given subject to availability and are never guaranteed.

Please note; you could be moved to any deck and position onboard your Princess ship and you will be unable to decline this cabin once moved.

Should you wish to upgrade your cabin, please call our Reservations Team on 0344 3388 663, and they will be more than happy to discuss upgrade costs with you. Please note; if you have booked via a Travel Agent any upgrade requests will need to go through them.

Day Visits Onboard our Ships

Princess Cruises does not offer a guided ship visit facility while the ships are in Southampton and Dover. During turnaround days the ship’s company is extremely busy with embarking and disembarking passengers, ship preparation and the loading of stores, so showing parties around is not logistically feasible. Our website contains a comprehensive guide to our ships, including staterooms and facilities. If you have further questions please contact our Reservations Team on 0344 3388 663, and they will be happy to help you.
Due to strict Maritime Law and security policies we are unable to allow friends or family of our booked guests onboard our ships during turnaround days or during port calls.

Consecutive Cruises

Some cruises are a combination of two cruises back to back. This means that the ship’s entertainment programmes and menus will be repeated in the second half of the cruise. However, because of the choice and variety available onboard we are sure this will not impact on your overall enjoyment of the cruise. Please note that access to/from the ship may be restricted on the day linking the two cruises due to customs regulations, and some services may not be available. We regret that we cannot guarantee that the same stateroom number will be allocated for the consecutive cruise, but all attempts will be made to achieve this. These voyages will generally be identified with a letter (A-M) after the voyage number, eg 1725A.

Large Groups Policy

Princess Cruises enables customers to book groups of guests that want to travel together to enjoy the benefit of a ‘free’ place for one in every 16 lower berth guests booked into the group. Group organisers have the support of our Reservations team to create, tailor and make their bookings. Please contact them on 0344 3388 663 to arrange a group booking.

Groups under this policy earn one refund credit for every 16 lower berth guests booked within the group. The refund credit is applied to the group organiser on bookings made directly with Princess Cruises. The organiser is responsible for the administration of the group and must make all payments via the same card so that the refund can be returned to that individual.

When making a group booking, please ensure the group leader provides immigration information for all members of the group, including their email address at the time of booking. This will ensure that all members of the group have access to the Cruise Personaliser, updates regarding their booking along with the Captain Circle benefits.

The value of the refund credit is calculated based on the group’s average cruise fare, less Tax, Fees and Port Expenses for first and second berth guests only. The credits are calculated at the time of finalisation (14 days prior to departure) and applied to a booking at the discretion of Princess Cruises. The credit is refunded 7 - 10 days before the sailing date via the same payment process as the balance was originally paid.

The maximum group size covered by this policy is 250 lower berths on most ships (except on Pacific Princess where the maximum size is 32 lower berths). For Alaska Cruisetours, the maximum group size is 32 lower berths.

Cruisetour allocations can be included in the total allocation limits although some departures with small capacity may not offer any group allocations. All bookings must be made within 7 days of opening the group. Groups will not be available on cruises within 120 days of departure and is not applicable on voyages less than three nights in duration.

Please note Princess UK Large Group policy is available at the discretion of Princess Cruises and may be withdrawn at any time on any cruise without prior notice. Captains Circle & Loyalty benefits are unaffected by this policy and will be applied as usual to qualifying guests. This policy is also combinable with other promotional offers. Normal cancellation terms and conditions apply to all bookings under this policy.

More Frequently Asked Questions

Pre-Cruise FAQ

Onboard FAQ

Post-Cruise FAQ

Cruisetours FAQ

Common Questions and Topics