Disembarkation

EASY CHECK-OUT
Princess Cruises offers a quick and easy check-out service for smooth sailing from the beginning to the end of your cruise. If you have not already provided your credit card number at embarkation, please bring your major credit card and your identification to the Purser’s Desk during the first few days of your cruise. On the day of disembarkation, you will be presented with a final bill. If this bill is to your satisfaction, everything will be taken care of for you without another visit to the Purser’s desk. Those paying by traveller’s cheques or cash, however, will need to settle their account at the Purser’s desk prior to disembarkation. Any remaining balances will be refunded in Australian or New Zealand dollars. To claim your refund you will receive an email from HSBC Bank to the email address provided on your booking. This email will ask you to confirm your bank details for an EFT refund into your nominated bank account.

PRIOR TO DISEMBARKATION
Your stateroom steward will provide you with an information sheet containing details regarding your departure from the ship. You will also receive coloured tags for each piece of luggage. Please put your name, home address and other information requested on each tag. Also, remove any old airline flight tags or embarkation tags. We strongly recommend you hand-carry fragile items, valuables and medication. Before you retire for the night before disembarkation, your bags should be packed and placed outside your stateroom door to facilitate customs clearance and disembarkation. Make a final check of your cabin and stateroom safe for any personal items, as Princess Cruises is not responsible for items left behind.

LOST PROPERTY
When you are on board, please report lost or stolen property to the Purser’s Desk as soon as possible. It’s a good idea to keep your valuables in the safety deposit box in your cabin. All lost property found on board or in the Embarkation/Disembarkation Hall will be held by Princess Cruises or our representatives and it is the responsibility of the owner to contact Princess Cruises. Costs for the delivery will be at the owner’s expense. Items will only be held for a limited time:

Up to 14 days: any baggage, jewellery, cameras and miscellaneous items. After 14 days: items are given to charity for re-distribution.
For health reasons, Princess Cruises’ policy is that individual items of clothing are not held and are destroyed at the end of each cruise.

DISEMBARKATION
Due to local customs restrictions, guests may not leave the ship until all luggage is off-loaded. Disembarkation will begin once the ship has received clearance from the local authorities. You will be notified within the MedallionClass(R) app when it is time for you to disembark. You may then make your way to the gangway.

On the majority of our cruises, you will be required to identify and clear your luggage through customs. As you leave the ship, you will be directed by Princess representatives to the luggage claim area. As many bags are similar in appearance, please check each luggage tag to ensure you are claiming your own luggage. Due to local customs restrictions, guests may not leave the ship until all luggage is off-loaded. With this in mind, we suggest that you relax in one of the many public lounges to wait for customs clearance and disembarkation by pre-designated groups.

All food, plant materials, animal products and souvenirs containing any of these need to be declared to Quarantine upon your disembarkation. Depending on how pest and disease free the items are, the following will happen:

They will be returned to you after inspection
They can be treated to make them safe^
They will be destroyed

^Subject to fees. Special conditions apply.

Please note these are current guidelines and are subject to change. For further Customs information, we recommend that you attend the Cruise Director’s disembarkation talk given during the last days of the cruise or visit www.customs.gov.au or www.customs.govt.nz or the appropriate customs authority relating to your disembarkation port.

For further customs information, we recommend that you attend the Cruise Director's disembarkation talk given during the last days of the cruise.

Princess Captain’s Circle

Princess Cruises offers an exclusive loyalty program called Princess Captain's Circle. Membership is automatic after you finish your first cruise, and we’ll send you an email welcoming you to the Circle when you return home!

You earn more benefits the more you cruise, just include your Captain’s Circle number each time you book! To check out all of the benefits our loyal guests receive, make sure to visit our Membership Benefits Page. Make sure to register for a My Princess account to get special offers and see your cruise history!

Report a Lost Item or Luggage

Princess Cruises makes every effort to reunite items left behind or lost during a cruise with their rightful owners. Unfortunately, not all items are identifiable.

If you lost or left behind personal property, please complete a lost item report. Once the report is complete, it will be automatically uploaded into our lost item tracking system.

Rest assured we will make every effort to find your item. As items are all shipped to our main office in Santa Clarita from all over the world, it takes time for us to receive found items and match them to loss reports. Your patience during this process is appreciated. You will hear from us shortly. Shipping fees to return items left behind will apply.

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Tourist Refund Scheme (TRS)

The TRS enables you to claim a refund for the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) that you paid on goods you bought in Australia. You can claim the TRS from Customs at embarkation after you have checked-in. For more information please refer to the Australian Customs Service website - customs.gov.au. For purchases in New Zealand, there is no provision for travellers to obtain a refund of GST on their goods when they leave the country. TRS is not available on coastal/domestic cruises.

More Frequently Asked Questions

Pre-Cruise FAQ

Onboard FAQ

Post-Cruise FAQ

Cruisetours FAQ

Common Questions and Topics