Crew Incentive and Service Charge Policy

The “Crew Incentive” is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests.  The crewmembers eligible to receive these funds work in various departments, many of whom rotate among different ships, throughout our fleet of ships. The amount of the Crew Incentive will be based on stateroom category, as set out below:

Interior, Oceanview and BalconyMini-Suite and Club ClassSuite
US $14.50US $15.50US $16.50

We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. In the unlikely event you remain dissatisfied for any reason, the Crew Incentive is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable.

A nonrefundable Service Charge of 17% - 18% of purchase will be automatically added to optional purchases of beverage packages, drinks, dining room and specialty dining, private group functions, and other elected products, services or amenities provided to guests that are not included in the Cruise Fare.  The Service Charge amount is based upon the service/product purchased and is applied as follows:

Service/ProductService Charge
Specialty Dining17% (included in total cover charge)
Specialty Food Items17% (included in total item charge)
Drink Packages18%
Drinks18%
Corkage Fee18% (included in total charge)
Private Group Functions18% (of total cost)
Spa Services*18%

* Service Charge payments for spa services are not pooled for the fleet.

If you pre-paid the Crew Incentive and/or Service Charge as part of an all-inclusive or other applicable package: (i) the payments are bundled into your fare; (ii) the payments are nonrefundable from the time of purchase, except as part of the cruise fare, which refund shall be provided in accordance with our cancelation policy; and (iii) no additional amount will be added to your onboard account for the Crew Incentive or for those Service Charges covered by such package.

All of the Crew Incentive and Service Charge payments made by all guests on all ships in our fleet are pooled, net of credit card transaction fees. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas.