Princess Promise

We’ve always provided great service; now it’s a promise.


We’re so confident about our service, if you’re not satisfied, we’ll make it right, or we’ll refund the value of that service. That’s the Princess Promise.

Your vacation time is valuable, so while we strive to provide exceptional service every time, if you raise a concern, we will make it right as soon as possible.

Crew members are empowered to resolve issues then and there, when they can, and will work with you to find a solution while sharing updates along the way. It’s easier than ever to communicate with crew, thanks to MedallionClass® innovation, which also enables more personalized service.

Cruise with Confidence

More Flexibility & Options

Learn all about our flexible booking options and sailing with peace of mind.

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Commitment to Healthy Cruising

Here's what we're doing to help our guests and crew stay healthy at sea.

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Get Ready for Your Princess® Cruise

Your MedallionClass® vacation is made effortless with these easy OceanReady® steps.

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