Contact Us

Contact Us

In order to respond more timely and accurately to your inquiries, please choose the category that most closely resembles your question. Also, please be sure to check our FAQs section as it often contains the answer you are looking for.

If you are unable to find the answer to your question on the Princess.com web site, please call 1-800-PRINCESS for assistance.

CONTACT INFORMATION & CUSTOMER SERVICE

CONTACT INFORMATION

Princess Cruises

(Corporate Headquarters)
24844 Avenue Rockefeller
Santa Clarita, CA 91355

Princess Tours

800 5th Avenue, Suite 2600
Seattle, WA 98104-3176

Reservations Information

For questions about making new reservation, existing booking, payment, and cancellation. Please contact your local travel agent or call us at
1-800-PRINCESS for assistance.

CUSTOMER SERVICE

Shore Excursions & Brochures

Order brochure for U.S.
Order brochure for international
Book shore excursions online

General Inquiries

Immigration information (please call 1-800-PRINCESS)
Request for recipes and bar/wine information

Princess Captain's Circle

Change of address
Request for existing Membership number
Status of a new Membership number

Ship Related Questions

Information on specific ships
General Onboard Information

Lost and Found

Notify Princess of an item you've lost or found
Missing or damaged luggage

Policies

Tipping
Bringing alcohol onboard

Employment

Shoreside Employment Opportunities
Crewmember Opportunities
Information Technology Opportunities

Cruise Plus

For questions about hotel packages, pricing inquiries, or hotel locations, please contact your local travel agent or call us at 1-800-PRINCESS for assistance.

Web Site

For assistance with the following items call 1-800-PRINCESS.

  • Sign in failure to Cruise Personalizer
  • Corporate Affiliate Program
  • Report site problems or broken links
  • Sign in ID failure