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Terms and Conditions

See our terms and conditions

1. How do I book Princess Plus or Princess Premier?
   You may add this when making a booking online, through your preferred Travel Advisor or by contacting Princess Cruises via our Contact Centre.
2. I've already purchased Princess Plus or Princess Premier with my cruise fare. What is changing and do I need to update my booking? We’re adding some great features to both! Princess Plus with now include premium desserts & fitness classes, while Princess Premier will offer all these as well as reserved theatre seating and a Medallion accessory. But you can keep your original package at its original price if you prefer; you just won’t enjoy these new components.
3. What will the cost be of Princess Plus / Premier?
   The cost is changing as well: now £50 per day for Plus, £65 per day for Premier.
4. Are Princess Plus and Princess Premier available for all stateroom types?
   Yes! Both Princess Plus and Princess Premier are available to ALL guests and ALL stateroom types. They are capacity controlled and are available for purchase pre-cruise or on board.
5. I already purchased my cruise. Can I upgrade to either Princess Plus or Princess Premier?
   Absolutely! You can upgrade from Princess Standard to Princess Plus with only £50 per day or to Princess Premier with £65 per day. If you already have Princess Plus on your reservation, you can upgrade to Princess Premier with only £25 per day difference. You can do so by contacting Princess via our Contact Centre or contact your Travel Advisor. Please note that you may upgrade from Princess Plus to Princess Premier pre-cruise or on board the ship.
6. Are third and fourth guests required to purchase the same package (Princess Plus or Princess Premier)?
   Third and fourth guests are not required or defaulted to the selected package of first and second guests in a stateroom. Should your 3rd and 4th guests want to opt in to receive the items you will need to contact Princess or your Travel Advisor to have it applied to the booking.
7. Can Princess Plus or Princess Premier be removed from 3rd and 4th guests if I later no longer want it?
   Please contact Princess or your Travel Advisor if you would like to have the booked package removed from 3rd and 4th guests prior to your sail date.
8. What items in Princess Premier can be shared across all guests in the stateroom, even if 3rd and 4th guests don’t have Princess Premier?
   The following items can be shared across all guests: Wi-Fi for 4 devices per Princess Premier guest, two (2) speciality dining meals per Princess Premier guest, and the digital photo portion of the Photo Package. The meals shared with the 3rd and 4th guests will be counted towards the total four (4) speciality dining meals included for the 1st and 2nd guests in Princess Premier. With the new Premier package that goes into effect 14/12/2022, reserved theatre seating and free shipping for medallion device and accessories will also apply to all guests in the stateroom.
9. Can I purchase Princess Plus or Princess Premier when I’m on board?
   Yes. Princess Plus and Princess Premier will be available to purchase onboard beginning with voyages sailing 1/2/2023 and beyond.
10. Are Princess Plus and Princess Premier applicable on the land portion of my cruisetour?
    No, these great value packages are designed around your MedallionClass shipboard experience and are not applicable during the land portion of cruisetours.
11. Does Princess Plus or Princess Premier combine with any other promotions, offers or cruise deals?
    Yes. Princess Plus and Princess Premier could be combined with most publicly available offers including Standard Groups, Cruise Sales, Casino Discounts, Military Benefits, Future Cruise Deposits, Princess Referral Rewards, Geo-targeted and Recipient-only offers and Captain’s Circle Launch Savings. Princess Plus and Princess Premier are not combinable with any other promotions. The promotion is subject to capacity control and is not transferable.
12. What’s included in the Plus Beverage Package?
    The Plus Beverage Package includes beer, spirits, wine by the glass and cocktails $15.00 USD and under, all non-alcoholic beverages including bottled water (500ml only) fountain sodas, the new Juice Bar, plus fresh juices (if available), speciality coffees and teas, frappes at Coffee & Cones, milk shakes (if available) and Red Bull energy drinks. Bar service charges are included in this package. The package includes the additional benefit of a 25% discount on the following excluded items: all bottles of wine, one-liter bottles of water, canned soda and bottled juices. A daily limit on alcoholic beverages of 15 beverages over a 24-hour period (6 a.m. to 6 a.m.).
13. The beverage package for Princess Plus used to be called Premier Beverage Package. The drinks package included in Princess Plus is now called Plus Beverage Package. Does it include everything that was in the previous package?
    Yes. The contents of the Plus Beverage Package are exactly what the previous beverage package for Princess Plus had. The only change is the name.
14. What’s included in the Premier Beverage Package?
    The Premier Beverage Package includes a premium selection of beer, spirits, wine by the glass and cocktails $20.00 USD and under, all non-alcoholic beverages including bottled water (500ml only) fountain sodas, the new Juice Bar, plus fresh juices (if available), speciality coffees and teas, frappes at Coffee & Cones, milk shakes (if available) and Red Bull energy drinks. Bar service charges are included in this package. The package includes the additional benefit of a 25% discount on the following excluded items: all bottles of wine, one-liter bottles of water, canned soda and bottled juices. A daily limit on alcoholic beverages of 15 beverages over a 24-hour period (6 a.m. to 6 a.m.).
15. What if I’m not of legal drinking age (18 / 21 years dependent on region ship is sailing)?
    Guests who are under legal drinking age receive the Coffee & Soda Package. Package type will be assigned prior to sailing based on age of guest.
16. What if I don’t drink alcohol?
    The value of the beverage package is a great deal even if you don’t drink alcohol. Both Plus Beverage Package and Premier Beverage Package include fountain sodas, the new Juice Bar, fresh juices, bottled water, speciality coffees & teas, frappes, milk shakes and Red Bull energy drinks, with pre-paid 18% service charge included for these items.
17. What’s included in the Coffee & Soda Package?
    The Coffee & Soda Package includes fountain soda by the glass, fruit juices, speciality coffees and teas, frappes, milk shakes (if available) and Red Bull energy drinks, all subject to availability on ship, with pre-paid 18% service charge included for these items. You also receive a 25% discount on bottled water of any size, canned soda, and bottled juice. The Coffee & Soda Package does not include canned soda, room service, vending machine or mini-bar items.
18. How does the ship know that I have the Plus Beverage Package or Premier Beverage Package?
    The ship systems recognize the package attached to a guest’s booking and notify our crew at time of each transaction. When a guest orders an included item, the crew will see the applicable package and enter an order according to the package inclusions in the system. Please note, the addition of the Juice Bar to your beverage package is only available for those with the £50pp per day Plus package or £65pp per day Premier package. All other packages booked prior to 12/14/22 will not be eligible for the Juice Bar unless guests are on voyages sailing 2/20/23 and onward and have upgraded to these new and improved packages.
19. How does the ship know that I have pre-paid Wi-Fi?
    MedallionNet automatically recognizes pre-paid MedallionNet plans. Guests will be provided with the option to “redeem” after sign-on to activate their device.
20. Does each guest in the stateroom get four devices of Wi-Fi when selected Princess Premier?
    Yes, each guest with Princess Premier will receive the four-device Wi-Fi plan.
21. Guests who are Platinum and Elite receive 50% off MedallionNet Wi-Fi as a loyalty benefit. What is the impact to their benefits?
    With Princess Plus, MedallionNet single-device Wi-Fi is provided as a promotional bundle included in the price of the fare. There is no additional discount for Platinum and Elite guests for the Wi-Fi package. However, Platinum and Elite guests will automatically receive a 50% discount if they decide to upgrade to a four-device package on board. Loyalty benefits are not redeemable for cash or onboard credit.
22. How does the ship know that my package option includes crew appreciation?
    The guest folio will reflect the pre-payment, by Princess Cruises, on behalf of the guest for the suggested crew appreciation in the U.S. dollar amounts of $16.00 per person per day for Interior, Oceanview, and Balcony staterooms, $17.00 per person per day for Mini-suite, cabanas, and Reserve Collection staterooms and $18.00 per person per day for Suites.
23. What if I don’t want the Beverage Package, but I’d like the Wi-Fi and crew appreciation?
    Princess Plus and Princess Premier are not available in individual components. However, the value of each package is strong and should be evaluated for each guest’s own circumstance.
24. Do I need to make reservations for my speciality dining meals in advance?
    No, it is not needed but it is recommended that guests reserve early using Dine My Way(R) in the Princess MedallionClass app to get the speciality dining restaurant, day and time they would like.
25. What if I don’t use the two speciality dining meals in Princess Premier?
    Yes. You receive two (2) speciality dining meals at our award-winning restaurants regardless of the length of your booked cruise.
26. If I sail on back-to-back cruises, do I get four (4) speciality dining meals in Princess Premier?
    If you have booked Princess Premier on both of the back-to-back cruises then you will get two (2) speciality dining meals on each, making it a total of 4 speciality dining meals.
27. Do all guests in the stateroom get 2 speciality dining meals each in Princess Premier?
    Yes. Two speciality dining meals are available per each Princess Premier guest. If you have four guests in your stateroom, the meals may be shared with the 3rd and 4th guests and will be counted towards the total four speciality dining meals included for the 1st and 2nd guests in Princess Premier.
28. What is included in the Photo Package?
    The Photo Package includes all the digital photos of all guests in a stateroom from their voyage, including 3rd and 4th guests. The package also includes three physical prints of up to 8x10 size per guest to be redeemed onboard at the Photo Gallery. Digital photos are available for download through the Medallion Class app or transferred to a USB device onboard at the Photo Gallery prior to disembarkation. Physical prints and digital photos are not available after the cruise ends.
29. Can the photo package be purchased separately?
    The photo package is currently an exclusive offer for Princess Premier guests only. Other digital and print packages are available for purchase through the Medallion Class app or at the Photo Gallery onboard.
30. What is Princess Prizes?
    Princess Prizes is a promotion onboard that allows guests to win great prizes via their stateroom door portal. The prize portal is activated when a guest opens their stateroom door using their Medallion.
31. Are there any limitations to Princess Prizes?
    Due to gaming laws, Princess Prizes can only operate when the ship is in international waters. In addition, minors are not eligible to play.
32. What are the range of prizes in Princess Prizes?
    The full list of current prizes is available in the Princess Prizes terms and conditions available at Princess Prizes terms and conditions. Prizes currently include entry into an end of cruise drawing for $5,000 or more in cash, onboard credits, onboard dining experiences, free cruises and $100,000 cash. Prize offerings may change from time to time.
33. What are the chances of winning the grand prize in Princess Prizes?
    The odds for the current prizes are available in the Princess Prizes terms and conditions. Odds of winning a prize in the end of cruise drawing depend on the number of entries received.
34. Are Princess Prizes per person or per stateroom? How many entries do we get?
    Princess Prizes is limited to one (1) entry per stateroom. That entry covers the guest’s entire voyage from the time purchased or from embarkation (if upgraded with Princess Premier).
35. If I win an onboard credit from Princess Prizes, is that redeemable for cash?
    Onboard credits will be automatically applied to the guest’s end of voyage folio and are non-refundable and not redeemable for cash.
36. If I win a cash prize, will it be split across the number of people in the stateroom?
    The prize will be awarded in totality to the first guest booked in the stateroom.
37. Can I purchase Princess Prizes on board in addition to what I receive with Princess Premier to have more chances to win?
    The prize will be awarded in totality to the first guest booked in the stateroom.
38. What is included in Premium Desserts? Where can I order it when on board the ship?
    Premium Desserts are a frozen treat that includes gelato, candies, toppings, a pastry or cookie, and alcohol, if you prefer. For Plus guests, you may order 2 per day and for Premier it’s unlimited. Depending on your ship, you will find these at one of the following locations: the Gelato café, Swirls, Coffee & Cones, or the pastry shop at World Fresh Marketplace.
39. What is included in Fitness Classes? How do I make reservations?
    As part of our partnership with XPonential Fitness, we will be offering 3 types of classes for you to choose from: Club Pilates, Pure Barre, and YogaSix. With the Plus package, you will be able to participate in 2 classes per voyage, and with Premier, you will have unlimited access to these classes. You can sign up at the Fitness Centre.
40. What is included in Reserved Seats in theatre?
    As part of the Premier package, you will have access to reserved seating section in the Princess theatre from 15-30 minutes prior to show start time, on a first come, first served basis. All guests in your cabin will be able to sit with you in this reserved section. Unfortunately, if you are traveling with others who are not Premier package guests, they will not be able to sit with you in this reserved section.
41. What if I don’t live in the US?
    Do I have to pay a shipping fee for my complimentary medallion device and lanyard? No, these items will be available for pick up at the port and no shipping fee. You may still continue to complete your OceanReady steps to get Green Lane ready.
42. What is included for the Medallion Accessory?
    As part of the Premier package, you will receive a clip accessory that has been exclusively designed just for Premier package guests. It will be in your stateroom when you arrive. Please note, this accessory cannot be returned or exchanged for another accessory.
43. What is included in the Juice Bar?
    As part of the new Plus and Premier package changes effective 12/14/22 on sailings 2/20/23 and onward, a Juice Bar will be included as part of the beverage package. You may choose from 4 juice blends and 2 power shots (ginger and turmeric). Antioxidants (fruit only), Cleansing (vegetables only), Immunity (fruit & juice), and Energy Boost. Each juice is a 150mL/6oz serving and will be unlimited for guests with a package. They will also be sold a la carte for $6-$8 each for guests with no package.