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Terms and Conditions

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1. How do I book Princess Plus or Princess Premier?
   You may book online, through your preferred Travel Agent or by contacting Princess Cruises via our Contact Centre
2. What’s changing with Princess Plus and Princess Premier?
   We’re adding great features to both! Effective 16/12/22 on sailings 20/02/23 and onward, Princess Plus will now include premium desserts, and fitness classes while Princess Premier will offer all these, reserved theatre seating and a Medallion accessory. The cost changes as well: now $65 per day for Plus, $95 per day for Premier.
3. Will I receive the new perks if I purchased Princess Plus or Premier at the old rate of $50/$85 per day?
   You can absolutely upgrade to the new perks at the new price! If you do not wish to upgrade, you can enjoy the package with the original perks as you initially purchased them.
4. Are Princess Plus and Princess Premier available for all stateroom types?
   Yes! Both Princess Plus and Princess Premier are available to ALL guests and ALL stateroom types. They are capacity controlled and are available for purchase pre-cruise or on board.
5. I already purchased my cruise. Can I upgrade to either Princess Plus or Princess Premier?
   Absolutely! You can upgrade from Princess Standard to Princess Plus for only $65 per day or to Princess Premier for $95 per day. If you already have Princess Plus on your reservation, you can upgrade to Princess Premier for only the $30 per-day difference. You can do so in Cruise Personalizer, contact Princess via our Contact Centre, or contact your Travel Agent. Please note that you may upgrade from Princess Plus to Princess Premier pre-cruise or on board the ship.
6. Are third and fourth guests required to purchase the same package (Princess Plus or Princess Premier)?
   Third and fourth guests are not required or defaulted to the selected package of first and second guests in a stateroom. Should your 3rd and 4th guests want to opt in to receive the items, you will need to contact Princess or your Travel Agent to have it applied to the booking.
7. What items in Princess Premier can be shared across all guests in the stateroom, even if 3rd and 4th guests don’t have Princess Premier?
   The following items can be shared across all guests: Wi-Fi for 4 devices per Princess Premier guest, two specialty dining meals per Princess Premier guest, and the digital photo portion of the Photo Package. The meals shared with the 3rd and 4th guests will be counted towards the total four specialty dining meals included for the 1st and 2nd guests in Princess Premier. With the new Premier package that goes into effect 16/12/22, reserved theatre seating and free shipping for Medallion® devices and accessories will also apply to all guests in the stateroom.
8. Can I purchase Princess Plus or Princess Premier when I’m on board?
   Yes. Princess Plus and Princess Premier will be available to purchase on board beginning with voyages sailing 20/2/23 and beyond. You may purchase a package on the first day of your voyage.
9. Are Princess Plus and Princess Premier applicable on the land portion of my cruisetour?
   Unfortunately, no. These great value packages are designed around your MedallionClass® shipboard experience and are not applicable during the land portion of cruisetours.
10. Does Princess Plus or Princess Premier combine with any other promotions, offers or cruise deals? Yes. Princess Plus and Princess Premier can be combined with most publicly available offers including Standard Groups, Cruise Sales, casino discounts, military benefits, Future Cruise Deposits, Princess Referral Rewards, geo-targeted and recipient-only offers and Captain’s Circle Launch Savings. Princess Plus and Princess Premier are not combinable with any other promotions. The promotion is subject to capacity control and is not transferable.
11. What’s included in the Plus Beverage Package?
    The Plus Beverage Package includes beer, spirits, wine by the glass and cocktails up to $15 USD / $22 AUD, all non-alcoholic beverages including bottled water (500ml only), fountain sodas, the new Juice Bar, plus fresh juices (if available), specialty coffees and teas, frappes at Coffee & Cones, milkshakes (if available) and Red Bull energy drinks. The package includes the additional benefit of a 25% discount on the following excluded items: all bottles of wine, one-litre bottles of water, canned soda and bottled juices. The package has a daily limit on alcoholic beverages of 15 beverages over a 24-hour period (6 a.m. to 6 a.m.). Service of alcohol is always subject to Princess Cruises’ Responsible Service of Alcohol policies.
12. The beverage package for Princess Plus used to be called Premier Beverage Package. The drinks package included in Princess Plus is now called Plus Beverage Package. Does it include everything that was in the previous package?
    Yes. The contents of the Plus Beverage Package are exactly what the previous beverage package for Princess Plus had. The only change is the name.
13. What’s included in the Premier Beverage Package?
    The Premier Beverage Package includes a premium selection of beer, spirits, wine by the glass and cocktails $20 USD / $30 AUD and under, all non-alcoholic beverages including bottled water (500ml only), fountain sodas, the new Juice Bar, plus fresh juices (if available), specialty coffees and teas, frappes at Coffee & Cones, milkshakes (if available) and Red Bull energy drinks. The package includes the additional benefit of a 25% discount on the following excluded items: all bottles of wine, one-litre bottles of water, canned soda and bottled juices. The package has a daily limit on alcoholic beverages of 15 beverages over a 24-hour period (6 a.m. to 6 a.m.). Service of alcohol is always subject to Princess Cruises’ Responsible Service of Alcohol policies.
14. What if I’m not of legal drinking age (18 years of age or older for Australian sailings, 21 years of age or older for international sailings)?
    Guests who are under 18 for Australian sailings or under 21 for international sailings will receive the Zero-Alcohol Package, previously called Coffee & Soda Package. This package type will be assigned prior to sailing based on age of guest.
15. What if I don’t drink alcohol?
    The value of the beverage package is a great deal even if you don’t drink alcohol. Both the Plus Beverage Package and Premier Beverage Package include fountain sodas, the new Juice Bar, fresh juices, bottled water, specialty coffees & teas, frappes, milkshakes and Red Bull energy drinks. In the event that you don’t want the Plus Beverage Package or Premier Beverage Package, no substitutions will be offered.
16. What’s included in the Zero-Alcohol or Coffee & Soda Package?
    This includes fountain soda by the glass, fruit juices, specialty coffees and teas, frappes, milkshakes and Red Bull energy drinks, all subject to availability on ship. You also receive a 25% discount on bottled water of any size, canned soda and bottled juice. The Zero-Alcohol or Coffee & Soda Package does not include canned soda, room service, vending machine or mini-bar items.
17. How does the ship know that I have the Plus Beverage Package or Premier Beverage Package?
    The ship systems recognise the package attached to a guest’s booking and notify our crew at the time of each transaction. When a guest orders an included item, the crew will see the applicable package and enter an order according to the package inclusions in the system. Please note: the addition of the Juice Bar to your beverage package is only available for those with the $65/day Plus package or $95/day Premier package. All other packages booked prior to 16/12/22 will not be eligible for the Juice Bar unless guests have upgraded to these new and improved packages.
18. How does the ship know that I have pre-paid Wi-Fi? MedallionNet® Wi-Fi automatically recognises pre-paid MedallionNet plans. Guests have the option to “redeem” after sign-on to activate their device.
19. Does each guest in the stateroom get four devices of Wi-Fi with Princess Premier?
    Yes, each guest with Princess Premier will receive the four-device Wi-Fi plan.
20. Guests who are Platinum and Elite receive 50% off MedallionNet Wi-Fi as a loyalty benefit. What is the impact to their benefits?
    With Princess Plus, MedallionNet single-device Wi-Fi is provided as a promotional bundle included in the price of the fare. There is no additional discount for Platinum and Elite guests for the Wi-Fi package. However, Platinum and Elite guests will automatically receive a 50% discount if they decide to upgrade to a four-device package on board. Loyalty benefits are not redeemable for cash or onboard credit.
21. What if I only want certain components of the Princess Plus or Princess Premier package and not others?
    Princess Plus and Princess Premier are not available as individual components. However, the value of each package is strong and should be evaluated for each guest’s own circumstance.
22. Do I need to make reservations for my specialty dining meals in advance?
    You don’t have to, but we do recommend guests book early using Dine My Way® reservations in the Princess® MedallionClass™ app to get the specialty dining restaurant, day and time they would like.
23. What if I don’t use the 2 specialty dining meals in Princess Premier?
    The specialty dining credits are available only for your current voyage, are non-refundable if not used and cannot be redeemed for cash.
24. Do I get two specialty dining meals included in Princess Premier regardless of cruise length?
    Yes. You receive two specialty dining meals at our award-winning restaurants regardless of the length of your booked cruise.
25. If I sail on back-to-back cruises, do I get four specialty dining meals in Princess Premier?
    If you have booked Princess Premier on both of the back-to-back cruises then you will get two (2) specialty dining meals on each, making it a total of 4 specialty dining meals.
26. What is included in the photo package?
    The photo package includes all digital photos of all guests in a stateroom from their voyage, including 3rd and 4th guests. The package also includes three physical prints of up to 8x10 size per guest you can redeem on board at the Photo Gallery. Digital photos are available for download through the MedallionClass app or transferred to a USB device on board at the Photo Gallery before disembarkation. Physical prints and digital photos are not available after the cruise ends.
27. Can I purchase the photo package separately?
    The photo package is currently an exclusive offer for Princess Premier guests only. Other digital and print packages are available for purchase through the MedallionClass app or at the Photo Gallery on board.
28. What is Princess Prizes?
    Princess Prizes is a promotion on board that allows guests to win great prizes through their stateroom door portal. The prize portal is activated when a guest opens their stateroom door using their Medallion® device.
29. Does Princess Prizes have any limitations?
    Due to gaming laws, Princess Prizes can only operate when the ship is in international waters. In addition, minors are not eligible to play.
30. What are the range of prizes for Princess Prizes?
    You can find the full list of current prizes in the Princess Prizes terms and conditions. Prizes currently include onboard credits, onboard dining experiences, free cruises and $100,000! Prize offerings may change from time to time.
31. What are the chances of winning the grand prize in Princess Prizes?
    The odds for the current prizes are available in the Princess Prizes terms and conditions at Princess Prizes terms and conditions.
32. Are Princess Prizes per person or per stateroom? How many entries do we get?
    Princess Prizes is limited to one (1) entry per stateroom. That entry covers the guest’s entire voyage from the time purchased or from embarkation (if upgraded with Princess Premier).
33. If I win onboard credit from Princess Prizes, is that redeemable for cash?
    Onboard credits will be automatically applied to the guest’s end-of-voyage folio and are non-refundable and not redeemable for cash.
34. Can I purchase Princess Prizes on board in addition to what I receive with Princess Premier to have more chances to win?
    No, Princess Prizes is limited to one (1) entry per stateroom. That entry covers the guest’s entire voyage from the time purchased or from embarkation (if upgraded with Princess Premier).
35. What is included in Premium Desserts? Where can I order them when on board?
    Premium desserts are a frozen treat that includes gelato, candies, toppings, a pastry or cookie and alcohol if desired. For Plus guests, you may order 2 per day and for Premier it’s unlimited. Depending on your ship, you will find these at one of the following locations: the Gelato café, Swirls, Coffee & Cones or the pastry shop at World Fresh Marketplace.
36. What is included in Fitness Classes?
    How do I make reservations? As part of our partnership with XPonential Fitness, we will be offering 3 types of classes for you to choose from: StretchLab, Pure Barre and YogaSix. With the Plus package, you will be able to participate in 2 classes per voyage, and with Premier, you will have unlimited access to these classes. You can sign up at the Fitness Centre.
37. What is included in reserved theatre seating?
    As part of the Premier package, you will have access to a section of reserved seating in the Princess Theatre for production shows only. Seats in this section are available on a first-come, first-served basis and will be held up until 15 minutes before the performance start time and then released. All guests in your stateroom will be able to sit with you in this reserved section. Unfortunately, if you are traveling with others who are not Premier package guests, they will not be able to join you in this reserved section.
38. What is included for the Medallion accessory?
    As part of the Premier package, you will receive a clip accessory that has been exclusively designed just for Premier package guests. It will be in your stateroom when you arrive. Please note, this accessory cannot be returned or exchanged.
39. What is included in the Juice Bar?
    As part of the new changes effective 16/12/22 to the Plus and Premier packages, a Juice Bar will be included as part of the beverage package.

    You may choose from 4 juice blends and 2 power shots (ginger and turmeric).

    • Antioxidants (fruit only)
    • Cleansing (vegetables only)
    • Immunity (fruit & vegetable)
    • Energy Boost

    Each juice is a 150mL/6oz serving and will be unlimited for guests with a package.