Princess Cruises News Center
Notices and Advisories
Statement on Houston Port Oil Spill / Closure of Port
March 25, 2014
1:00 PM PDT Update:
Caribbean Princess sailed from the Port of Houston today at 1 pm, after being held in port since an oil spill closed the Houston Ship Channel last Saturday. The ship is currently underway on a shortened itinerary which will call to Cozumel on March 27 before returning to Houston on March 29.
Because we were not able to deliver the full cruise vacation experience our passengers were expecting, they are receiving a 100% refund of the cruise fare and taxes, fees, and port expenses. In addition, each passenger will receive a goodwill Future Cruise Credit equal to 25% of the cruise fare paid on this voyage to be applied to any future Princess cruise booked by the end of 2015.
The ship was originally scheduled to depart March 22 on a seven-day Caribbean cruise calling at Cozumel, Roatan and Belize.
March 24, 2014 4:00 PM PDT Update:
In trying to communicate a constantly evolving situation in a timely manner, we have done our best to keep our passengers informed about the status of the departure of Caribbean Princess, based on the best available information given to us by local officials.
We have just been informed by local port officials that the port will not reopen this evening as previously communicated. An additional sheen of oil has been found on the north side of the channel and containment efforts are underway. At this point, the USCG will not be able to advise as to the possible reopening of the shipping channel until tomorrow morning.
The Public Information Officer has advised that they will reconvene tomorrow and provide us with an update. We will communicate that information to our passengers as soon as we receive it. At this time we are unable to predict our revised itinerary and will not be able to determine one until our departure schedule is official.
Given this new information, all passengers will receive a 100% refund of the cruise fare and taxes, fees, and port expenses (please note that the Princess Vacation Protection premium is not refundable). In addition, each passenger will receive a goodwill Future Cruise Credit equal to 25% of the cruise fare paid on this voyage to be applied to any future Princess cruise booked by the end of 2015.
Passengers are free to disembark Caribbean Princess and return home at any time or, alternatively, they may stay onboard the ship and enjoy the full array of entertainment and amenities being offered.
These are disappointing and challenging circumstances that have been outside our control, and we truly appreciate our passengers’ patience and understanding.
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