Onboard Experience

FAQ

 

Satisfaction Guarantee

We pride ourselves on enriching the lives of all our guests with premium treatments that nurture wellness on every level. If our staff does not meet your service expectations during your treatment, we will issue a full refund.

Product Return Policy

Refunds are offered for all unopened products when accompanied by a receipt and returned by the end of the cruise. Unopened products without receipts can be exchanged for either services or products.

Arrive Early

We suggest you arrive at least 15 minutes early so you can focus your mind on relaxation.

Cancellation Policy

Please give us 24 hours notice before any cancellations to avoid a 50% service charge.

Minimum Age

Guest must be over 18 years of age to indulge in any body treatments and at least 16 years of age to utilize the fitness facilities. Other Spa services are available to guest 13 years and older when accompanied by an adult.

Valuables

We suggest that you leave your valuables in the safe provided in your stateroom or suite.

Ensuring a Wonderful Spa Experience

We welcome you to discuss openly your likes, dislikes, concerns or questions with your therapist before and during treatment.

Customer Service

We aim to delight. Please let us how we can enhance your spa experience. If, for any reason you are dissatisfied, please see the spa manager.

Lotus Spa Gift Cards

Show someone you care with a Lotus Spa Gift Card which is available in $25, $50 and $100 increments.

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Treatment Selection

Occasionally, for reasons beyond our control, a treatment described in the brochure may not be available. If the treatment you describe is not available, we will recommend a suitable alternative.