FAQ: Cruise Answer Place

Preparing For Your Cruise

An overview of the latest passport, customs, health and other essential requirements to help you prepare for your vacation. Click on a topic headline to view detailed information relating to your selection.

What's Included in Your Fare

 

As the Consummate Host, Princess Cruises strives to provide each passenger with a truly unforgettable onboard experience and an exceptional value for their vacation dollar. From an array of great-tasting dining options to engaging onboard activities to staterooms featuring all the comforts of home, you’ll discover plenty of amazing options that are included in your cruise fare, so you can simply relax, unwind and escape completely.

Facilities vary between ships so make sure you check the “Ships” pages in the “Learn About our Cruises” section of princess.com to discover the options available on your chosen cruise.

Dining options freshly prepared from scratch

  • Taste your way through an ever-changing menu of delicious options for breakfast, lunch and dinner in our main dining rooms, with your choice of Anytime or Traditional Dining in the evening.
  • Choose from an array of casual dining venues to satisfy any craving, including: fresh pastries and paninis at the International Café; crisp salads, hearty soups and warm rolls baked three times daily in the Horizon Court buffet; grilled hamburgers, hot dogs and hand-tossed Neapolitan-style pizza in our convenient poolside grill and pizzeria.
  • Order from a room service menu at any time of day or night.
  • Indulge in a hearty British-style Pub Lunch in the Wheelhouse Bar or alternate location during sea days.
  • Treat yourself to creamy, refreshing soft-serve ice cream – sprinkles optional – every day.
  • Delight in chilled glasses of milk and warm cookies just out of the oven, served every afternoon.

Dazzling entertainment from sunrise to sundown

  • Enjoy Princess Signature Shows with lively music, stunning choreography and some of the largest casts at sea.
  • Cozy up under a fleece blanket with complimentary popcorn as you watch anything from Hollywood blockbusters to live sports events and concerts on the giant poolside screens at Movies Under the Stars®.
  • Melt into your chair and relax in the inviting Piazza-style Atrium while street performers and musicians entertain you.
  • Applaud the comedy, live music and cabaret of talented guest entertainers, dance in the night club or sing your favorite tune during our Princess Pop Star competition.
  • Let loose at Princess deck parties with festive themes that go till late at night.
  • Expand your mind with dance classes, cooking demonstrations, port lectures and engaging ScholarShip@Sea programs, covering topics from art history to navigation at sea*
  • Flip through a wide choice of satellite channels or relax with a Hollywood blockbuster film on your stateroom television (subject to reception).
  • Peruse the extensive onboard library with over 2,000 books.
  • Check out our incredible Youth & Teen program with fun age-specific activities from science experiments to arts & crafts to video games, makeovers and teen dance parties.

* A nominal fee may apply to some classes

Health and Wellness

  • Practice your skills with a variety of sports activities including table tennis, basketball and a jogging track.
  • Stay fit in the well-equipped Lotus Spa® Fitness Center, complete with treadmills, rowing machines, exercise bikes, and free weights.
  • Relax and take a dip in our many fresh water pools, including some underneath a retractable glass dome to enjoy rain or shine, as well as swim-against-the-current pools and soothing whirlpool spas.

Comfortable Accommodations

  • Discover the friendly services of your stateroom steward, whether you’ve chosen a modest inside stateroom or a luxurious suite.
  • Enjoy the conveniences of home, including a TV, hairdryer, refrigerator, in-room safe, bathroom sundries, and more – in every stateroom!
  • Rest your weary eyes upon comfortable beds blanketed in duvets with 100% Egyptian cotton bed linens.

Taxes, Fees & Port Expenses as shown on your booking confirmation are included in your cruise fare. Other items are not included in the cruise fare including, but not limited to: gratuities for onboard staff, alcoholic and some non-alcoholic drinks, spa and salon services, laundry, shore excursions, travel insurance, purchases made in the onboard stores, or meals at hotels when booking pre- or post-cruise hotel stays or cruisetours.

Cruise Personalizer®

 

In advance of your cruise, visit Cruise Personalizer® to confirm your booking is complete, tell us your favorite drink, any special needs, pre-reserve shore excursions and relaxing spa treatments or print your travel documents.

You’ll also need to ensure your name appears exactly as shown in your passport. If the name does not match, it's important you contact your travel agent or the Princess Reservations Department at 1-800-PRINCESS (1-800-774-6237) to correct this information. Also, verify that your passport details and emergency contact information are complete and correct.

If you do not have Internet access, contact your travel agent for assistance.

Travel Document Requirements*

 

Each passenger is responsible for providing Princess Cruises® with complete and accurate immigration information. The Passenger Immigration Form (PIF) should be completed online using Cruise Personalizer®, upon confirmation of your booking.

Ensure your name appears exactly as shown on your travel document. If the name does not match, contact your travel agent (the travel agent must call in corrections if the booking was made through a travel agency) or the Princess Cruises Reservations Department at 1-800-PRINCESS (1-800-774-6237). Please provide Princess Cruises with this information at least 45 days prior to your cruise. Failure to do so will result in delayed check-in and, possibly, denied boarding.

For non-US passport or non-US permanent residents disembarking in a US Port, the US Department of Homeland Security requires that before your cruise, you provide the address at which you will be staying in the US, post-cruise.

Travel Document requirements vary by destination and your citizenship. Below are document guidelines for both domestic and international voyages. Once a booking is made, you may view voyage specific requirements on the Cruise Personalizer

Document Requirements for US and Canadian Passport Holders

A valid passport is required for all international itineraries including Africa, Asia, Australia and New Zealand, Europe, India, Central and South America, South Pacific, Tahiti and World Cruises. Although US and Canadian passport holders are not currently required to sail with a passport on most domestic itineraries (including Alaska, Bermuda, Canada, Caribbean, Hawaii, and Mexico and Panama Canal), Princess highly recommends they are carried.

If your cruise requires international air travel, including flights between the US and Canada, the Caribbean, Bermuda or Mexico, you will be required to present a valid passport when departing from or returning to the US by air. Even if your cruise does not involve air travel outside the US, should you be required to unexpectedly depart a vessel prior to the end of the sailing, a passport would be required to re-enter the US by air.  As such, Princess Cruises continues to strongly recommend that all passengers are in possession of a valid passport.

For domestic itineraries for which a passport is not required, US and Canadian passport holders must present one of the following valid Western Hemisphere Travel Initiative (WHTI) compliant travel documents at cruise check-in:

  • Passport Book: Recommended travel document
  • US Passport Card
  • US or Canadian Issued Enhanced Driver's License (EDL)
  • US or Canadian Issued Identification Card (issued to minors and non-drivers)
  • NEXUS Card Air travel is limited to participating airports
  • SENTRI and FAST cards

PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY THE U.S. WESTERN HEMISPHERE TRAVEL INITIATIVE (includes travel within BERMUDA, CANADA, CARIBBEAN, HAWAII, MEXICO, PANAMA CANAL, UNITED STATES) When minors are traveling with only one adult 21 years of age or older, Princess requires that all passengers must be in possession of a valid passport. We have implemented this requirement because we want to ensure that your party remains together should an emergency arise that requires one or more in your party to be disembarked in a non-U.S. port. We cannot guarantee that all members of your party will be allowed to disembark with just a WHTI-compliant document or birth certificate. Failure to present a valid passport for all passengers traveling together will result in denial of boarding without refund of the of the cruise or cruisetour fare.

US citizens traveling on U.S. roundtrip or “closed-loop” voyages may also travel with an original certified birth certificate presented together with a valid government-issued photo identification. These voyages include:
 

  • Alaska roundtrip from San Francisco or Seattle (roundtrip Seattle cruisetours excluded)
  • Canada/New England roundtrip from New York
  • Caribbean roundtrip from Ft. Lauderdale^, New York or Houston
  • Hawaii roundtrip from Los Angeles and San Francisco
  • Mexico roundtrip from Los Angeles or San Francisco

^Voyages that call to Central or South America are excluded and only Passports or WHTI compliant documents are accepted.

For information regarding WHTI compliant documents, visit www.getyouhome.gov.

US Permanent Residents are required to present one of the following at cruise check-in:

  • Permanent Resident Card (ARC/I-55 card)
  • Temporary ARC/I-55 card and valid government-issued photo identification
  • Expired ARC/I-55 card and form I-797 and valid government-issued photo identification
  • Passport with “ARC” stamp in the passport

Canadian Permanent Residents are required to present a valid passport and Landed Permanent Resident Card at cruise check-in.

Non-US/Non-Canadian Passport Holders: A valid passport is required for all non-US and non-Canadian citizens for all itineraries.

Passport validity: Many countries require passports be valid for six months after the completion of your travel. Check your passport to verify it will be valid for this period of time. Please ensure the name on the passport matches the name on the booking. Additionally, make certain that your passport contains blank pages for entry and exit endorsements and any visas that may be required. If necessary, allow sufficient time to renew your passport and/or obtain additional pages. US and Canadian passport holders sailing on a domestic cruise should ensure passports or other travel documents are valid through the completion of travel. There may be occasions where we retain your passport at check-in. This is to ensure that you are not inconvenienced by immigration clearance during your cruise and where face to face inspection is not required. We recommend you bring a second government issued photo ID if you wish to have one with you while in port.

There are over 7,000 Application Acceptance locations in the US Callers may locate the one closest to them by going to the US Department of State website at http://iafdb.travel.state.gov/. The United States Postal Service also provides passport services. To obtain this information, go to usps.com to find a Post Office location, fees, and to download a passport application at http://www.usps.com/passport.

For information regarding Passport applications, please visit http://travel.state.gov/passport/passport_1738.html or call the National Passport Information Center at 877-487-2778 (M-F, 5am - 5pm PST).

*This information is provided as general guidance. Because governmental travel requirements change periodically, you must check with your travel agent or the government authorities for all countries you will visit to determine or verify the actual requirements at the time of sailing. Princess assumes no responsibility for advising passengers of such requirements.

Visas

 

Visa requirements for US and Canadian citizens are listed on the passenger's Travel Summary under "Your Notification," if applicable. All other nationalities, including those with US or Canadian resident status, are responsible for verifying visa requirements for each port visited during the cruise.

IMPORTANT: Visa and documentation requirements vary by destination and change from time to time without prior notice. Passengers should check with the consulate of each country they will visit, or a visa service to verify current regulations. It is the passenger's responsibility to have proper travel documentation. They should reconfirm visa requirements with the consulate 14-30 days prior to the cruise.

The following information is provided as general guidance. Because governmental travel requirements change periodically, you must check with your travel agent or the government authorities for all countries you will visit to determine or verify the actual requirements at the time of sailing. Princess assumes no responsibility for advising passengers of such requirements.

Traveling To...

Passport Holder:

USA or Canada

Visa Requirements
Australia

YES

Electronic Travel Authority must be obtained prior to departure. Some nationalities do not qualify for electronic visa application and are required to make application in person. ETA visa processing is offered by Princess to US and Canadian passport holders for a service fee. All other nationalities must verify requirements and obtain visa in advance of travel or risk denied boarding.
Benin

YES

A visa will be issued upon the ship's arrival and therefore you are not required to obtain one in advance of your cruise; a visa fee will be applied to your stateroom account.
Brazil

YES

Some nationalities require Visa. You are responsible to verify visa requirements and obtain visa in advance of travel or risk denied boarding.
Cambodia

YES

A visa can be issued on arrival and therefore you are not required to obtain one in advance of your cruise; one passport size photo is required; a visa fee will be applied to your stateroom account.
Canada

NO

Some nationalities require a Temporary Resident Visa (TRV) to enter or transit Canada. U.S. citizens and U.S. Resident Aliens are exempt from the visa requirement. All other nationalities are responsible to verify TRV requirement and obtain visa in advance of travel or risk denied boarding.

To verify if you require a TRV, visit http://www.cic.gc.ca/english/visit/visas.asp or contact your local Canadian consulate.

China

YES

All non-Chinese passport holders must obtain visa in advance of travel or risk denied boarding. Your voyage may require a single or double-entry visa. Currently, single entry visas expire 3 months after issue.  For longer voyages, we recommend obtaining a double-entry visa valid for 6 months to ensure validity upon arrival and throughout stay in China
Egypt

YES

A visa will be issued upon the ship’s arrival and therefore you are not required to obtain in advance of the cruise.  There is currently no charge for the Egyptian visa. A visa must be obtained in advance of the cruise for stays in Egypt longer than 72 hours.
The Gambia

YES

A visa will be issued upon the ship's arrival and therefore you are not required to obtain one in advance of your cruise; a visa fee will be applied to your stateroom account.
Ghana

YES

A visa will be issued upon the ship's arrival and therefore you are not required to obtain one in advance of your cruise; a visa fee will be applied to your stateroom account.
India

YES

Some nationalities require visa. You are responsible to verify visa requirements and obtain visa in advance of travel or risk denied boarding.
Indonesia

YES

A visa can be issued on issued on arrival and therefore you are not required to obtain one in advance of your cruise; a visa fee will be applied to your stateroom account.
Jordan

YES

A visa will be issued upon the ship’s arrival and therefore you are not required to obtain in advance of the cruise. A visa fee will be applied to your stateroom account.
Maldives

YES

A visa will be issued upon the ship’s arrival and therefore you are not required to obtain in advance of the cruise.  There is currently no charge for this visa.
Mozambique

YES

A visa will be issued upon the ship’s arrival and therefore you are not required to obtain in advance of the cruise. A visa fee will be applied to your stateroom account.
Papua New Guinea

YES

Visa arrangements will be made on arrival. Currently there is no fee for passengers arriving by cruise ship.
Qatar

YES

A visa will be issued upon the ship’s arrival and therefore you are not required to obtain in advance of the cruise. A visa fee will be applied to your stateroom account.
Russia

YES

Visas are not required for any nationality if participating on a tour purchased through Princess Cruises. Passengers not participating on a tour purchased through Princess Cruises may require a visa to go ashore; please check requirements with your tour provider. All passengers must present their passport and have a photocopy of the photo/details page of their passport to provide to Russian Immigration when going ashore.

Please note, this information only applies if visiting Korsakov, Murmansk, and St. Petersburg. Passengers visiting Moscow on an overland excursion MUST obtain a visa prior to sailing. Details regarding obtaining this visa are included on the shore excursion description. For calls to Vladivostok, a Russian visa is not required to go ashore.
Schengen Agreement Countries: (Belgium, Denmark, Estonia, France, Germany, Greece, Iceland, Italy, Netherlands, Norway, Poland, Portugal and Spain)

NO

Some nationalities require Visa to enter or transit countries which are members of the Schengen Agreement. A multiple-entry visa will be required if a non-Schengen country is visited in between visits to Schengen countries. The visa must be obtained in advance of the voyage. Non-US and non-Canadian passport holders are responsible to verify requirements and obtain visa in advance of travel or risk denied boarding.
Turkey

YES

In-trainsit cruise passengers are not required to obtain a visa for Turkey. Passengers who begin or end their cruise in Turkey, arrive in Turkey on one ship and depart on a different ship, or who spend more than 72 hours in Turkey are required to obtain a visa in advance of their cruise. If you require a visa, or have questions regarding Turkish visas, please visit https://www.evisa.gov.tr/en/.
Vietnam

YES

A visa will be issued upon the ship’s arrival and therefore you are not required to obtain in advance of the cruise.  If you are participating in an overland tour, or ending your cruise in Vietnam, one passport size photograph is required. A visa fee will be applied to your stateroom account.
United States of America

NO

Some nationalities require Visa. Visas must be obtained in advance of travel or risk denied boarding.  Effective January 12, 2009, eligible nationals of Visa Waiver Program countries will be required to obtain electronic travel authorization no less than 72 hours prior to boarding a carrier to the US. For more information visit "For International Visitors at www.cbp.gov/travel.
Visa fees and requirements are subject to change without notice

Vaccinations*

 

Information regarding required vaccinations for your cruise or cruisetour is listed on your Travel Summary (if applicable).

We recommend seasonal influenza vaccinations for all passengers. Furthermore, you are strongly urged to seek advice from your primary care physician or an approved public health advisory service to identify any specific vaccination or health precautions required for each port of call. For example, you may wish to reference the World Health Organization (WHO) (who.int/ith) or the United States Centers for Disease Control and Prevention (CDC) (cdc.gov/travel). Some countries strictly enforce certain health requirements, in which case you may be required to present a completed and original vaccination certificate. Failure to present appropriate vaccination documentation at embarkation will result in passengers being denied boarding.

Norovirus is the most common cause of gastroenteritis in the developed world. The health and well-being of our passengers and crew is our highest priority. There are several measures which have been placed to prevent and contain illnesses on our ships that meet or exceed standards set by the U.S. Centers for Disease Control and Prevention.

The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet. You’ll also find hand sanitizers located throughout the ship for your use after washing your hands. If you feel ill during your voyage, please immediately report to the medical center.

IMPORTANT: Vaccination requirements vary by destination and do change from time to time. Passengers should check with their travel agent or contact the United States Centers for Disease Control and Prevention (CDC) at www.cdc.gov/travel to verify current regulations.

*This information is provided as general guidance. Because governmental and medical vaccination requirements and recommendations change periodically you must check with your travel agent, government authorities for the countries you will visit and/or medical professionals to determine or verify the actual requirements and recommendations at the time of sailing. Princess assumes no liability for the passenger's failure to do so.

Passage Contract

 

With eTickets, you can access and print important Princess vacation documents conveniently online — including your Travel Summary, Passage Contract and cruise Boarding Pass.

Once your booking has been made, just visit Cruise Personalizer® and fill out the required voyage information. Then you’ll be able to view your booking information and print travel-related documents anytime, from any computer.

Please review our Passage Contract for full details.

Pre-/Post-Cruise Hotel Packages

 

Pre- or post-cruise packages offer hotels chosen for their excellent service and prime location, close to major attractions — and near to your embarkation port so you’ll be sure to board your ship on time.

You’ll be met by a Princess® representative who ensures all transfers and baggage handling are taken care of. You can also choose to stay on after your voyage to do some sightseeing. Either way, it’s a great option for extending your vacation with the peace of mind that Princess has handled all the details.

See your travel agent, contact Princess, or visit Cruise Personalizer for details.

Luggage Valet

 

Princess Luggage Valet delivers your bags from your home to your stateroom. No more hauling baggage through the airport, no more checking or standing in the crowd at the baggage claim. With Princess Luggage Valet you can enjoy the ultimate in ease and convenience when you travel. Make it a carefree escape with the new Princess Luggage Valet Service.

Princess Luggage Valet Service is provided by DHL Worldwide Express and Federal Express. Domestic and international shipping is available. Rates start as low as $90 US per piece each way for domestic express shipments and $250 US per piece each way for international. Rates are based on shipment size, weight and destination and include limited Shipment Value Protection. Reservations must be secured at least 35 days prior to your sailing date. Domestic shipments are typically scheduled for pick up 7 days prior to the sailing departure date and most international shipments are typically scheduled for pick up 14 days prior to the sailing departure date. Service is also available for post cruise shipping.

Serviceable Ports

Service is currently available for voyages embarking and disembarking in the following ports:
Athens (Disembarkation only)New York
AucklandSan Juan
BarcelonaSeattle
CivitavecchiaSouthampton
CopenhagenStockholm
DoverSydney
DubaiVancouver
Ft. LauderdaleVenice
Los Angeles (Hawaii and Panama Canal voyages only)Whittier

Shipments

Shipments are limited to the shipping of luggage containing personal clothing and some sports equipment. Items such as toiletries, cosmetics, medication, vitamins, electronics and jewelry are prohibited. Keep these items in hand baggage and carry them personally. Garment bags are acceptable for shipment of clothing provided they fold in half, remain secured in that position, and resemble a piece of free standing luggage. Examples of sports equipment that are acceptable for shipment would include golf clubs, fishing poles and bicycles. It is the responsibility of the passenger to ensure that all sports equipment is packaged appropriately. Sports items must be shipped in an appropriate special-purpose hard sided carrier/container. Note that storage onboard is limited and the shipment of some large shipments of sports equipment, such as bicycles, will be subject to availability.

Restrictions

Individual shipments may not exceed 108 inches per piece for combined length, width and height. Weight may not exceed 150 pounds per piece. Should an individual shipment exceed number of total inches or weight, additional fees will apply and we cannot guarantee timely delivery of shipment. Goods or items purchased during your travels may not be shipped via Princess Luggage Valet as they could be subject to duties and taxes. Any duties and taxes assessed by customs will be billed to you. Items such as cologne, perfume, lighters are prohibited as they are considered combustible. Shipments may not be locked as they are subject to inspection.

Shipment Value Protection

TypeCostCoverage (actual cash value)
Basic Value ProtectionInclusive in standard ratesUp to $2,000 per piece
Additional Value Protection$10 per pieceUp to an additional $1,000 per piece

Princess Cruises will not be responsible for any damage to or loss of luggage or contents. The courier will not be held responsible for damage to passenger's luggage (as it is considered the shipping container), loss of or damage to camera or electronic equipment, jewelry, cash, or other similarly fragile and valuable items. Valuable and fragile items should always be hand carried. When shipping valuable sports equipment, we strongly suggest purchasing additional Shipment Value Protection. While an itemized contents list is required for international shipments, we recommend that you prepare an itemized list for domestic shipments as well.

Any claims for loss or damage pertaining to covered items must be reported immediately to Princess Luggage Valet, who will initiate the claim with the courier. Claims must be submitted per the following schedule, based on the type of service purchased.

Courier ServiceSchedule
DHL Shipments30 days from the date of pick-up
Federal Express Shipments21 days from the date of delivery

Cancellation Policy

ScheduleCancellation Charge
From 60 days prior to sailing until your scheduled pick-up date$25
Once pick-up has been made100%

How to Book Princess Luggage Valet

For rates, contact Princess Luggage Valet in the US or Canada at 800-399-7350 or email luggagevalet@princesscruises.com. Princess Luggage Valet agents are available to assist you Monday through Friday from 6 a.m. to 5 p.m. Pacific Standard Time (PST).

When requesting rates or reserving service, please be prepared to provide us with the following information:

  • Your Booking Number
  • Pre-cruise pick-up address and phone number
  • Post-cruise ship to address and phone number
  • Number of pieces to be shipped
  • Estimated weight of each piece
  • Declared value of each piece
  • Credit card for payment

How the Program Works

Once the reservation has been booked, we will provide you with the scheduled pick-up date for your luggage based on your cruise destination.

Prior to your scheduled pick-up date, we will mail you a packet containing the following items:

  • Airway bill for each piece of luggage to be shipped
  • Sturdy airway bill holders and ties for each piece
  • Customs forms to be completed for International shipments (International shipments also require a copy of your passport to accompany completed customs forms)
  • A return envelope for shipping copies of customs forms back to Princess Cruises
  • Detailed shipping instructions
  • Interior Luggage insert

Pre-cruise shipments will be picked up as scheduled and delivered to your stateroom on your day of embarkation.

For post-cruise shipments, you will be instructed to follow standard disembarkation procedures, which requires you to proceed through immigration and customs formalities. A drop-off area for Princess Luggage Valet will be located just outside the customs area. You will receive specific instructions onboard regarding your disembarkation and specific drop-off location, as this may vary from port to port.

Princess Luggage Valet is provided by DHL Worldwide Express and Federal Express. Rates include basic Shipment Value Protection. This luggage shipping service is for the personal luggage of Princess passengers only. A complete list of items that cannot be shipped will be supplied, along with terms and conditions, upon reserving this service. Princess will not be responsible for any damage to or loss of luggage or contents. DHL will not be held responsible for damage to the shipping container, loss of or damage to camera equipment, jewelry, electronics, cash or similarly fragile or valuable items. Items such as cologne, perfume and lighters are prohibited, as they are considered combustible. DHL Worldwide Express is an independent company and is not owned or operated by Princess. Princess reserves the right to modify or withdraw this service at any time.

Cruise Change Fees

 

Additional fees up to the full cost of the ticket may be assessed for changes to air tickets or air reservations. Please review our Passage Contract for full details.

Pregnancy

 

Pregnant women are not allowed to sail if they are entering the 24th week of their pregnancy by the last day of the cruise.

All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed).

Please fax your physician letter to the Fleet Medical Department confidential fax at (661) 753-0121.

Passengers with Disabilities

 

Princess makes every effort to accommodate our passengers with disabilities, but you can ensure a successful trip by working with us in advance.

Have your travel agent notify us of your wheelchair usage, special needs, and/or service animal before your voyage. Notices and requests must be made in writing and faxed to the Princess Access office at 661-284-4408 at least 30 days prior to sailing.

If you have questions about the program, please call the Princess Access office at 661-284-4521.

All Princess ships have wheelchair-accessible staterooms, but we highly recommend collapsible wheelchairs, as the widths of the stateroom doors vary. You may bring your own, or you can pre-reserve a wheelchair and have it and other medical equipment delivered to the ship by contacting Special Needs at Sea at 800-513-4515 (outside the US 954-585-0575) or by visiting specialneedsatsea.com. Alternatively, you can contact CareVacations at 877-478-7827 or cruiseshipassist.com. Some areas on some ships are not wheelchair accessible.

Passengers utilizing mobility devices with batteries are advised that the batteries must be a dry cell type, and must be stored and recharged in the stateroom. Mobility devices of any kind, like any other items, may not be left outside the stateroom. Because of staffing limitations, we recommend you be accompanied by someone who is physically able to assist you both onboard and onshore.

Travelers with disabilities should check in with the onboard Tour Office to ensure all shore excursions can accommodate them. Not all port facilities are accessible for those using mobility devices. Ports may be accessed by a variety of methods including a ramped gangway, a series of steps or by tender. In some cases, you may be able to access the tender, but the shoreside facility will not be accessible. Many ports of call use a mechanism known as a “stair climber” to assist passengers up and down the gangway. Passengers must transfer to a Princess wheelchair, which is connected to the stair climber and operated by the ship’s personnel. If you cannot transfer or your personal mobility device cannot be easily disembarked, you may be precluded from going ashore. With your safety and comfort in mind, the decision to permit or prohibit passengers from going ashore will be made on each occasion by the ship’s Captain, and the decision will be final. Ports that normally use tenders to access the shore are noted on the itinerary.

The maximum weight of the wheelchair including guest cannot exceed 600 lbs. on transportation lifts. If you have purchased a Princess Transfer at the start or end of the cruise, be aware that lift-equipped transportation may not be available in your port of embarkation or disembarkation.

Tender Port Policy

The goal of Princess Cruises is to provide a safe comfortable cruise experience for all passengers. If you will be using a mobility device during your sailing we strongly recommend you travel with a person physically fit to assist with your needs both onboard and ashore.

Embarking and disembarking can be challenging for those with limited mobility. Many major ports of call provide easy access for wheelchairs and scooters. However due to various conditions; steepness of the gangway, weather, shore-side facilities, tidal and sea conditions, passengers using mobility devices may be required to transfer to a stair climber or be precluded from going ashore. Princess staff will make every effort to assist but are not allowed to individually physically lift more than 50 pounds (22 kg).

Some ports of call require the ship to anchor off shore. Passengers are then taken to shore by small boats or tenders. When tendering is required, passengers using mobility devices will not be transferred into or out of the tender, if lifting in excess of the above limitation is required. Many tender ports do not provide wheelchair access so even if the passenger can board the tender they may not be able to disembark ashore. Again the shore-side facilities, movement of the tender, weather and tidal conditions can also preclude tendering.

The decision to allow any passenger to board a tender or disembark the vessel will be made by the Captain on the basis of the safety and welfare of all involved and is final.

If passengers are unable to tender or disembark because of circumstances outlined above there will be no refund or credit for missed ports. While Princess recognizes your disappointment the safety of both passengers and crew takes precedence.

Entry regulations for service animals vary by port. Passengers are advised to consult authorities at each port prior to departure for more information. Princess does not have food onboard for animals. The choice of dog litter material is limited and varies by ship.

Princess ships are equipped with “All-in-One Kits” with TTY that can be used in most passenger cabins and at Princess wilderness lodges. Most televisions onboard provide closed captioning and most onboard theaters have assisted listening devices. Electric outlets in most staterooms are limited to one and it is helpful to travel with an extension cord for electrical equipment. Princess also offers JAWS Professional software with a KOSS-TD/80 headset on one terminal in each Internet Café on every ship.

Dialysis

 

Guests undergoing dialysis should be aware that our ships’ medical facilities are similar to those of an urgent care center. We do not have available specialists or specialized facilities. Should an emergency situation arise during the course of your cruise, it is recommended that you be prepared to provide a complete list of medical conditions, medications, and allergies to the medical center.

Although we strongly recommend against undertaking the risks involved, Princess Cruises will allow a guest requiring peritoneal or hemodialysis to travel on our ships at the guest’s own risk. It is recommended that a guest requiring dialysis consults with his or her nephrologist prior to making travel arrangements. You should be stable on your dialysis treatments for a period of at least 12 months prior to sailing.

  • Among the many recognized risks to dialysis patients are:
  • Pericarditis
  • Caridac tamponade
  • Congestive heart failure
  • Anemia
  • Hemorrhage
  • Death

Recognized risks associated with hemodialysis used in the treatment of kidney failure include but are not limited to:

  • Low Blood Pressure
  • Bleeding
  • Infection
  • Clotting of the vascular access
  • Muscle cramps
  • Seizures

Before booking a cruise, the treating nephrologist should consider carefully the following:

  • There is no nephrologist available on any of the Princess cruise ships for dialysis patients.
  • Ships are not equipped with back-up battery support for dialysis related equipment.
  • A guest may be at sea for several days without any immediate hospital and/or specialist back up, and if the itinerary is not within the U.S., the availability of specialized shore side facilities can be extremely limited.

The risks to the guest who misses an appointed treatment are very serious, with little recourse available while at sea. The guest assumes these risks when a ship is prevented from entering a planned port of call for any reason.

Guests are expected to make all arrangements regarding dialysis, whether self-administered onboard or at a shoreside facility. Environmental Officers can assure that dialysis waste disposal policies are followed, including providing the stateroom with a closed lid waste receptacle lined with a bio-hazardous bag for care of bags or pouches of bio-hazardous waste.

Finally, you should be aware that there are charges associated with being treated in the medical facility during the course of the cruise, and that ordinary trip travel interruption insurance does not generally cover such treatment costs if you require medical consultation or treatment. An itemized bill will be provided which can be submitted to the guest’s health insurance company after the required treatment is charged to the onboard account.

Please contact the Fleet Medical Office at (661)753-2680 for your risk acknowledgement form and to receive supply delivery information.

Oxygen

 

If you will require oxygen supplementation during your sailing, please contact our Fleet Medical Department at (661)753-2680. You will be asked to send a letter or prescription from your doctor. You will also be required to let us know the type of equipment you will be using and whether you will be bringing your own supplies or if you will be having the equipment delivered to the ship.

Sharps Disposal

 

If you will be using sharps of any kind, including needles, lancets, or blades, for your safety and the safety of others you must utilize a sharps container. To dispose of sharps while on board, request a sharps container from your stateroom steward.

Cashless Cruising

 

One of the best things about cruising with Princess is the convenience of being able to sign for all your expenses and have them charged to your stateroom.

When you check-in for your cruise, you’ll receive a Cruise Card (a personal identification card). The Cruise Card is used to access your personal shipboard account to which all purchases are charged.

An itemized statement will be delivered to your stateroom prior to disembarkation. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit the Passenger Services/Purser's Desk to settle your account. We accept U.S., Canadian, British and Euro currencies, and traveler's checks. American Express/Optima®, Diners Club/Carte Blanche®, Discover® Network, the JCB Card®, MasterCard® and Visa® are also accepted. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Purser's staff at the beginning of the cruise.

For passengers on Sun and Dawn Princess sailings to or from Australia, all onboard charges will be in Australian Dollars (AUD). 

Princess Cruises® Rewards Visa® cardholders earn DOUBLE Princess points on all Princess purchases. Learn more about the Princess Cruises® Rewards Visa.

Casino Cash Advances

 

Charges for obtaining chips and tokens in the casino are limited to $1,500 USD per day, up to a total limit of $15,000 USD per person, per cruise and are only available if you have pre-registered a credit card with the Passenger Service/Purser's Desk for Express Check-Out.

Passengers requiring extensions to daily or cruises limits should contact our Casino Department on 1-888-772-6697 prior to cruising for further details. Information and application forms for a casino credit line can be found at www.oceanplayersclub.com under 'VIP Services'.

The minimum age for gambling onboard is 21* years old.

*18 years old on Australian based vessels

At-Ease Waiver Program

 

For piece of mind, Princess Cruises offers guests from international markets, the At-Ease Waiver Program. The program offers a cancellation fee waiver as well as baggage protection in a single package, neither may be purchased separately.

This program is not trip interruption insurance and only covers cancellation fees and passenger’s baggage while on the cruise, cruisetour or Cruise Plus (see below).

If a passenger does not wish to purchase the waiver program, they are free to purchase other travel protection offered by an outside party.

Program benefits

Cancellation fee waiver — Upon purchase of the non-refundable At-Ease Program, no cancellation fees will be assessed provided that Princess Cruises is notified by telephone or in writing at least 72 hours prior to midnight on the passenger’s scheduled departure date from the embarkation point of the vessel.

In the case of Cruise Plus hotel packages or Cruisetour, notice must be received at least 72 hours prior to midnight on the commencement of the package date or the embarkation date, whichever is earliest.

Baggage protection — If a passenger’s own baggage is lost or damaged during the course of their travels with Princess (including Cruise Only, Cruise Plus, Cruisetour and Princess Transfers) they may claim reimbursement of up to $500 per person.

Payment

Net fare (per person)At-Ease Waiver Cost (per person)
Up to $500010% of cruise fare
$5000 or more8% of cruise fare

This program must be paid for with the deposit and cannot be added at a later date. The program is not available for bookings made within final payment period and is not refundable under any circumstances, once paid. 

The At-Ease Waiver is available to international markets including Puerto Rico, excluding the following: Canada, Australia, New Zealand, United Kingdom.

General Terms & Conditions: Cancellation fee waiver and baggage protection are available in a single package only and cannot be purchased separately. This program is not trip interruption insurance and only covers cancellation fees and passenger’s baggage while on the cruise, cruisetour or Cruise Plus. This program expires 72 hours prior to midnight on the day of commencement of the package or embarkation date, whichever is earliest. Thereafter, cancellation fees are per the normal schedule (i.e. 100%); there is no protection from cancellation fees within 72 hours of sailing date. 

Baggage protection is limited to physical loss or damage to personal effects belonging to the passenger only and does not include airline reimbursed losses, cash, all cameras, jewelry, securities, radios and tickets of any nature. Princess is not responsible for baggage lost or damaged while in the care of airlines or during shore-excursions (whether organized or independent). All lost or damaged baggage must be reported to a Princess representative at the time of the incident and all claims must be made within 10 days.