FAQ: Cruise Answer Place

Onboard Experience

Our dedicated staff is there to attend to your every need. And warm smiles will greet you everywhere you go. Click on a topic headline to view detailed information relating to your selection.

Onboard Atmosphere

 

Everyone at Princess is committed to ensuring you have a great time on your cruise. So, to preserve a relaxed and friendly atmosphere onboard, we ask that you observe a few guidelines.

  • When formal nights are held, please observe the dress code in the Traditional Dining and Anytime Dining venues for the enjoyment of all our guests. For details regarding this, please see the section on Formal Wear.
  • Smoking is not allowed in the dining rooms, any food service area, or in the show lounges and theaters. Smoking is permitted in staterooms, stateroom balconies, and designated areas. As a courtesy to your fellow passengers, please refrain from smoking pipes and cigars in all public rooms.
  • Should you wish to videotape onboard during your cruise, please feel free to do so. However, videotaping the onboard entertainment performances is not allowed for copyright reasons.
  • Inappropriate dress such as pool or beach attire, shorts, ball caps and casual jeans (with fraying and/or holes), is not permitted in the dining rooms.

Special Occasions

 

Princess makes your birthday, wedding, honeymoon, anniversary or renewal of vows even more memorable. When you’re onboard a cruise with Princess, you’re surrounded by warm, caring people dedicated to making each day a celebration. And for those times in your life that are special, we’ve created a collection of memorable Personal Choice® Celebration experiences to help you savor those moments for years and years to come.

If you or your travel agent advise us of any occasions of particular importance at least 45 days prior to your departure, we’ll set our “special occasion” staff in motion to spotlight your special event in the dining room or with our special packages and fabulous “extra mile” service.

Choose from a selection of our Celebration offerings, with extra touches like flowers, wine and champagne. To order a gift or to plan a special event, review our selections and complete the order form.

Alcohol Policy

 

We kindly request that you do not bring alcoholic beverages (other than wine and/or champagne) onboard for consumption.

Alcoholic beverages sourced from shore-side and brought onboard, no matter where sourced, will be collected at the gangway for safekeeping and will be delivered to the passenger's stateroom on the last day of the cruise.

A member of the ship's security staff will be at the gangway to assist passengers with the storage of their alcoholic beverage purchases. The only exception to the above rule, is that passengers are permitted to bring one bottle of wine and/or champagne per person purchased in a shoreside location onboard. If the wine and/or champagne is brought to the dining room for consumption, a $15.00 per bottle corkage fee will be applied to the passenger's shipboard account. We prefer that passengers bring wine/champagne no larger than 750ml, however, magnums are acceptable. Wine in a box is not encouraged.

Passengers are also permitted to consume the wine and/or champagne in the privacy of their stateroom only, but it may not be brought into any public lounge for consumption.

Please note that any wines and champagnes supplied from the ship's stock to passengers would not be subject to a corkage fee.

Alcohol Age Restrictions

 

The legal drinking age of 21 years is always observed onboard and proof of age may be required. All onboard staff are trained to take their responsibility to not serve alcohol to underage passengers seriously. The age restrictions are clearly posted in the bars.

Entry into the disco is limited to passengers 18 years and older. Be sure to check with the child and teen centers, however, for special disco events designed just for kids. Children under the age of 18 are welcome in the gymnasium, spa and jacuzzi; and also in the evening entertainment show lounges when accompanied by a parent or guardian.

In line with domestic age limits, as well as Princess' company policy, the casino is reserved for passengers 21 years and older. Additionally, only those passengers 21 years and older will be allowed to purchase or consume alcohol. For those whose age is questionable, picture identification may be requested.

Laundry Services

 

Take advantage of our onboard laundry and dry cleaning service for a nominal fee. All laundry is returned within 48 hours, or on the same day with our express service. We also offer self-service coin-operated launderettes.

Full suite passengers and Elite Captain’s Circle members also enjoy complimentary laundry and dry cleaning services.

Charges for self-service launderettes, hours and laundry soap vary by ship and are subject to change without notice. Please refer to the below-listed table for specifics:

SHIPWASHING MACHINEDRYERDETERGENTLAUNDRY ROOM HOURS
Caribbean$1.00 per load$1.00 per load$1.00 per packet24 Hours **
Coral$1.75 per load$1.50 per load$1.00 per packet24 Hours **
Crown$1.00 per load$1.00 per load$1.00 per packet7 am - 11 pm
Dawn$1.00 per load$0.50 per load$1.00 per packet (4 quarters)8 am - 10 pm
Diamond$1.00 per load$1.00 per load$1.00 per packet24 Hours **
Emerald$1.50 per load$1.50 per load$1.00 per packet24 Hours
Golden$1.00 per load$1.00 per load$1.00 per packet 
Grand$1.00 per load$1.00 per load$0.50 per packet24 Hours **
Island$1.75 per load$1.50 per load$1.00 per packet24 Hours **
Pacific$1.00 per load (which includes the automatically dispensed detergent)$1.00 per loadincluded in the laundry load8 am - 8 pm
Royal$1.00 per load (which includes the automatically dispensed detergent)$1.00 per loadincluded in the laundry load8 am - 9 pm
Ruby$1.50 per load$1.50 per load$1.00 per packet24 Hours **
Sapphire$1.00 per load (approx. 38 minutes)$1.00 per load (approx. 20 minutes)$1.00 per packet (detergent, bleach and softener)8 am - 10 pm
Sea$1.00 per load$0.50 per load$1.00 per packet (4 quarters)7 am - 10:30 pm
Star$1.00 per load (4 quarters)$0.50 per load (2 quarters)$0.50 per packet8 am - 10 pm
Sun$1.00 per load ** When the ship is in Australia and operated by P&O Australia, the coins accepted are in AUD currency **$0.50 per load$1.00 per packet (4 quarters)8 am - 10 pm
Ocean$1.00 per load (which includes the automatically dispensed detergent)$1.00 per loadincluded in the laundry load8 am - 10 pm

* Please note that irons/ironing boards are available in the self-service laundry rooms. Ironing and using personal clothes steamers is NOT permitted in any stateroom.
**Prices are subject to change.
***May be closed late at night due to noise at the discretion of the purser.

Onboard Currency

 

Unless noted, onboard currency is in U.S. dollars. However, on select Australian-based itineraries, the onboard currency is in Australian dollars.

One of the best things about cruising with Princess is the convenience of being able to sign for all your expenses and have them charged to your stateroom.

An itemized statement will be delivered to your stateroom prior to disembarkation. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit the Passenger Services/Purser's Desk to settle your account. We accept U.S., Canadian, British and Euro currencies, and traveler's checks. Express/Optima®, Diners Club/Carte Blanche®, Discover® Network, the JCB Card®, MasterCard® and Visa® are also accepted. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Purser's staff at the beginning of the cruise.

For your convenience, Automated Teller Machines for the exchange of foreign currencies are available on vessels sailing out of European ports and on selected exotic itineraries. Use of such machines may involve transaction fees that are subject to change without notice. Please visit the Passenger Services/Purser's Desk for more information.

Cash expenses on your Alaska cruisetour
Unlike cruising, cashless travel does not apply on the land portion of your cruisetour. So make sure to have cash and/or a credit card and valid ID on hand.

Additional expenses will include and are not limited to meals at your lodge and elsewhere, room incidentals, shuttle services, laundry, non pre-purchased optional land excursions and gift shop purchases.

If you wish to charge meals, drinks or phone calls to your room, stop by the front desk upon arrival at your destination to establish credit.

Shopping Onboard

 

Our boutiques onboard offer more than just accessories and sundries you may have left at home. Shop onboard and benefit from incredible tax-and duty-free savings off suggested U.S. retail prices on fragrances, cosmetics, jewelry and gifts, apparel and liquor.

In addition to our everyday savings, we bring you special promotions throughout the cruise. Once onboard, please check the Princess Patter calendar for times and locations of these exciting events.

Plus, Elite Captain’s Circle members receive a 10% boutiques discount!

The Internet at Sea

 

Internet access is available on all Princess vessels through our 24-hour onboard Internet Cafe and wireless network -- which is available in select staterooms and various public areas including our world famous Piazzas.*

Use our state-of-the-art computer systems to access your web-based email account, or browse the Internet for world news, sports and stock trading. Or bring your wireless-enabled laptop and access the Internet through our onboard wireless network.

Passengers who subscribe to email services from an Internet Service Provider (ISP) are advised to verify that their ISP has a web-mail viewing site prior to sailing. Most major ISPs have websites that allow email access via a web browser using an email address and password.

Please contact the Internet Café Manager onboard for information regarding the charges that apply to Internet and wireless services and any other specific requirements.

Plus – Platinum and Elite Captain’s Circle members benefit from credit toward Internet Café packages while full suite passengers also enjoy complimentary Internet access.

* Available on select ships and may change without prior notice.

Ship Deck Plans

 

We make it easy for you to get to know your ship. With industry-leading interactive deck plans and virtual tours, you’ll be able to see your ship before you board.

To learn more about your ship, click here and select the ship you’ll be sailing on.

Staying Healthy

 

The health and well-being of our passengers and crew is our highest priority. And there are several measures that meet or exceed standards set by the US Centers for Disease Control and Prevention which are currently in place to prevent and contain illnesses on our ships.

The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet. You'll also find hand sanitizers located throughout the ship for your use after washing your hands.

If you feel ill during your voyage, please immediately report to the medical center. All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time British registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemized account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.

Gratuities

 

During your cruise, you will meet staff throughout the ship who provide you with excellent service. Many more crew support those who serve you directly.

A discretionary Hotel and Dining charge of $11 per person for mini-suites and suites, and $10.50 per passenger in all other staterooms per day (including children) will be added to your shipboard account on a daily basis. This charge will be shared amongst those staff who help provide and support your cruise experience, including the waitstaff, stateroom stewards, buffet stewards, galley staff, laundry staff and others.

A 15% gratuity is added to bar charges and dining room wine accounts. This is shared amongst the beverage staff and their support staff, including cleaners and utility staff. We know you will find these services onboard exemplary.

Casino dealers and Lotus Spa® personnel do not share in the Hotel and Dining charge, as not all passengers utilize these services.

Gratuities on your Alaska cruisetour
Gratuities are not included during the land portion of your tour.

Gratuities are a personal matter and an expression of appreciation for genuine, personal service provided by knowledgeable and creative professionals. Here are suggested ranges (in U.S. dollars) to assist you in determining what gratuity amount is appropriate:

ServiceGratuity
Sea Days:Average 15% gratuity for server
Driver guides, train staff and Land Excursion Guide$1.00 (half day of service per person)
$3.50 (full day of service per person)
Escorted Tour Director$5.00 – $7.00 (per person, per day)
Please extend any gratuities on an individual basis, not as a group. Gratuities may vary by program. Tips to the tour director and motorcoach driver have not been provided and should be rendered on a voluntary and personal basis. See the tour director to verify if additional tips are customarily rendered on your particular tour.

Stateroom Amenities

 

The little extras you find in the best hotels — fresh fruit (by request), evening bed turn-down, chocolates on your pillow, complimentary shampoo, conditioner and body lotion — are provided in every stateroom. Waffle weave cloth bathrobes are available upon request from your stateroom steward for your comfort and convenience.

For those of you who wish to enjoy a relaxing drink in the privacy of your stateroom, bottles of liquor and stateroom bar packages are available for purchase at non-duty-free prices through room service or from designated bar locations. Click here to download our menu of offerings.

Mini-suites include a welcome glass of champagne, two televisions, a sitting area and a spacious closet, while full suites offer all of these premiums plus amenities such as a DVD/CD player and free access to a DVD library. Full suite passengers also enjoy complimentary web access in the Internet Café, laundry and dry cleaning, use of the Lotus Spa® Thermal Suite (on select ships), one-time free mini-bar setup and use of our Disembarkation Lounge.

Each stateroom has other luxuries for your convenience, such as a private safe and refrigerator. In addition, each room is equipped with a 110-volt, 60-cycle alternating current (AC) with standard U.S. plug fittings. Please ask your stateroom steward to check your appliances for suitability before use if you have any questions. All ships are equipped with an electric hair dryer in every stateroom.

Television Programming

 

Getting away from it all doesn't mean being out of touch. Every stateroom on Princess ships has its own TV set featuring our multi-channel Princess Overseas Television programming.*

We offer live satellite reception of CNN, ESPN International, TNT, Turner Classic Movies, Cartoon Network and Boomerang where satellite coverage permits. Along with a movie channel featuring a wide selection of first-run movies, we also provide the latest sitcoms and dramas, an onboard version of the Discovery Channel, and a wide selection of special programming, including the Academy Awards®. Plus, for sports fans, we offer several major sporting events such as the Super Bowl® , BCS college bowl games, NBA Finals and the NCAA basketball tournament. Closed captioning is available on most Princess ships; please check with the Passenger Services Desk for information.

All televisions in the cabins are equipped with the open captioning feature. All movies are open captioned. However, callers should be advised that this feature does not work with most programs shown from an international (versus U.S.) satellite (ie: CNN, etc.). When the television receives a U.S. feed, the open captioning feature will work. Most onboard theaters are equipped with assistive listening devices.

* Ship television programming is not guaranteed at all times due to the nature of satellite communications, which are subject to itinerary and possible disruption from weather patterns and various obstructions. Also, Internet access via satellite is significantly slower than high-speed connections on shore.

Medical Assistance

 

Our medical centers are primarily intended to provide acute care for illness and accidents that may occur while on vacation and are not intended to provide long term care for patients with chronic illnesses or as a substitute for regular health care.

Our intention is to:

  • Provide quality maritime medical care for passengers and crew members aboard our ships.
  • Initiate appropriate stabilization, diagnostic and therapeutic maneuvers for critically ill or medically unstable patients.
  • Support, comfort and care for patients onboard.
  • Facilitate the timely medical evacuation of patients, if appropriate.

All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time British registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemized account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.

Religious Services

 

Inter-denominational services are conducted every Sunday by the ship's staff (Captain, Cruise Director, etc.). Princess places guest Catholic and Jewish clergy onboard for the following religious holidays. Catholic clergy will perform both Catholic and Protestant services when onboard.

  • Easter Sunday
  • Christmas
  • Passover
  • Yom Kippur

Anglican clergy will be placed on a single ship presently marketed to UK passengers. Princess does not place any other Protestant denomination on any other of its ships. On all other vessels, Catholic clergy will perform both Protestant services as well Catholic mass.

Please note that during Passover, there will be a Seder dinner held onboard. The Rabbi will determine when the Seder(s) will be held.