FAQ: Cruise Answer Place

Post-Cruise

 

Question: I have taken a Princess Cruise recently and have some feedback, where do I submit this information?
Answer: To submit your feedback regarding a Princess Cruise you have taken, please send your correspondence to:

Princess Cruises
Passenger Relations Department
24305 Town Center Drive
Santa Clarita, CA 91355

*All correspondence is handled in the order in which it is received. Therefore, we kindly ask that you allow approximately 4 to 6 weeks (subject to change) for a response.

Question: My luggage is missing or damaged, or I left a piece of luggage onboard, whom do I contact about this?
Answer: If your luggage is missing or damaged, or to inquire about an item that you left onboard, please contact our Lost and Found Department at 1-800-PRINCESS to request a Lost and Found Form.

or download form here.

Question: I'd like to access my shipboard folio, how do I do this?
Answer: For questions regarding your shipboard folio, or to request a copy of your shipboard folio, contact 1-800-PRINCESS to request a copy or write to the Passenger Relations Department at the address provided above.

Question: Where can I get more information about a purchase I made from the salons onboard?
Answer: If your inquiry pertains to purchases from the salons onboard, please contact Steiners Transocean at 1-800-772-7911.

Question: Where can I inquire about merchandise purchased at a Port recommended store in the Caribbean, Panama Canal, Mexico or Alaska?
Answer:

Onboard Media
1691 Michigan Ave. Ste. 600
Miami, Florida 33139
(800) 673-0400

Question: Where can I inquire about merchandise purchased at a Port recommended store in Europe?
Answer: Contact 1-800-PRINCESS, Customer Relations department, to be directed to the correct person for your Port of Call.