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Missing or Damaged Luggage

CUSTOMER SERVICE

If your luggage has been missing for 10 days or less and:

  • You were in Anchorage on embarkation, disembarkation or a cruise tour; please call (907)-550-7711
  • You were in Vancouver on embarkation, disembarkation or a cruise tour; please call 1-800-297-8977
  • You were on a Caribbean cruise; please call 1-800-406-1345
  • You were in Seattle on embarkation, disembarkation; please call 206-336-5824
  • If you were in any other location; please call 1-800-PRINCESS (1-800-774-6237) ext.22089

If your luggage has been missing for more than 10 days:
Please call 1-800-PRINCESS (1-800-774-6237) ext.22089 to file a claim

If your baggage has been damaged:
Please call 1-800-PRINCESS (1-800-774-6237) ext.22089 to file a claim

To report a missing item, print the form below and submit via fax or mail to the address provided.

PDF

You may download the pdf form here.

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